LaserVision Reviews 

638
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and expert surgeons for their exceptional professionalism, thorough consultations, and welcoming attitude during every single appointment. Consumers highlight that treatments are handled smoothly, resulting in remarkable improvements to their vision and granting them complete freedom from glasses in daily life. However, some people mentioned having to attend multiple follow-up visits or requiring extra procedures to properly achieve their desired visual results. Reviewers nonetheless appreciated the continuous dedication, thorough care, and reassuring support provided by the medical team throughout these additional steps.

What people talk about most

Staff

People report positive experiences with staff, highlighting the welcoming environment and attentive care... See more

Service

Reviewers express immense satisfaction with the service, highlighting a seamless process from initial... See more

User experience

Consumers find user experience to be an incredible journey, with a seamless process from consultation to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more

Company replied

Rated 5 out of 5 stars

Very professional at every stage in the RLE pre & post op process, everything flowed like clockwork. The procedure itself was calm & complete within 25mins. Attended a follow up visit a week later t... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had nothing but top service. I had lens replacement with Mike and even though I went back for a top up of laser nothing was a problem. Everything was explained so well. Ge... See more

Company replied

Rated 5 out of 5 stars

Rakesh and Vicky have made a world of difference for me regarding my sight - Rakesh monitoring my corneal graft in one eye and giving me a brilliant toric lens in the other eye. Vicky has fitted me w... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Medical Clinic
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Surgeon

Written by the company

At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.

Written by the company

Trust the experts.
LaserVision was established by UK based Consultant Eye Surgeons who understand what is truly important; our vision is to offer unrivalled, uncompromised and personalised treatment. Our success is clear to see, having been built on a passion for patient care, attention to detail and being at the forefront of corneal and refractive surgery, LaserVision is proud to be recognised as delivering excellence in medical and surgical eye care. Our specialist, independent NHS Consultant Eye Surgeons are trained to the highest standards in corneal and refractive surgery. Performing the most advanced vision correction procedures in state of the art facilities around the United Kingdom, we achieve the best outcomes for our patients.
How are we different?
We stand out against high street competition by providing unrivalled hospital based treatment, expert consultants and industry leading technology and equipment. We are different for several reasons: We focus on you. LaserVision tailor each consult, treatment, procedure and aftercare plan specifically to your needs and requirements so you can rest assured you are getting the best treatment for you. Expertise. All our surgeons are Fellows of the Royal College of Ophthalmologists and are members of both the European and American society of refractive surgeons. LaserVision surgeons also lead the corneal service in their trusts and boast specialist fellowship training in cornea and refractive surgery. Hospital Based Care. All your consultations and treatments are performed under the safety and governance of leading NHS or Nuffield Hospitals. State of the Art Technology. Our industry leading equipment has been personally selected for the best results. Experience. As specialists in complex corneal and intra-ocular surgery, the surgeons at LaserVision offer many procedures beyond laser eye surgery, including lens surgery, implantable contact lenses, corneal segments and corneal grafts. Continuity of Care. From the first consult, through surgery and on to the last visit, you can be sure that you will always see the Consultant and be personally cared for by our dedicated nursing team. Treating Eye Surgeons. LaserVision is regularly chosen by doctors and eye surgeons as their centre of choice for vision correction. Mike Tappin, one of our consultant eye surgeons, has had laser surgery performed with great results. Patient Recommendations. Don’t just take our word for it; take a look at our patient reviews and recommendations of LaserVision on our Trustpilot

Contact info

5.0

Excellent

TrustScore 5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(638)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service provided

My consultant was Mike Tappin, who was kind and respectful at all times. Questions were encouraged. I had a follow up call after my first operation. Both operations went smoothly and Mr Tappin was very thorough with his explanations.
All of the staff I dealt with were friendly and helpful.

12 December 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Good afternoon.
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team.
We are so pleased to hear that you are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

A highly successful experience.

Mike Tappin and his team provided a faultless, friendly and professional experience during and after my cataract surgery.

11 December 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Good evening.
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team.
We are so pleased to hear that you are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Treatment at Laser Vision

The customer service was excellent from start to finish. Nothing was too much trouble. The staff were friendly, and courteous at all times and the treatment I received and after care over the last few months has been exemplary. I would have no hesitation in recommending anyone to use Laser Vision.

18 December 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Dear Janice,
Thank you so much your fantastic review - we really appreciate your feedback and are delighted that you have enjoyed your experience with Laser Vision.

Rated 5 out of 5 stars

Excellent care and result

Excellent care and result. Would recommend

5 December 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Julie, thank you so much for your kind review. We are delighted that you are pleased with the outcome and care we provided. We look look forward to following your progress.

Rated 5 out of 5 stars

I thoroughly recommend laser vision

I thoroughly recommend laser vision
Rakesh and his team have been amazing
Attentive, kind, caring and professional
I felt safe and looked after at all times

2 April 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Rachel,
Thank you so much your fantastic review - we really appreciate your feedback and are delighted that you have enjoyed your experience with Laser Vision.

Rated 5 out of 5 stars

Successful cataract operations

At my first consultation with Mr Tappin he inspired my confidence instantly . Throughout both my operations I felt completely relaxed and he talked me through each stage of the procedures so I had no concerns whatsoever. My operations for cataracts have been a complete success and I am delighted with the results.

2 October 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi John,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team.
We are so pleased to hear that you are doing well post both your surgeries and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

5* (again!)

Rakesh and his team at LaserVision continue to provide 5 star expertise and care and it is a pleasure to deal with them. No one can ask for any more!

15 November 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much your fantastic review - we really appreciate your feedback and are delighted that you have enjoyed your experience with Laser Vision.

Rated 5 out of 5 stars

Another Well Deserved Five Stars

Rakesh and Vicky are painstaking in their care, making you feel you are their most important clients and assisted by the rest of the team instill such complete confidence from start to finish that you know you are receiving the best possible treatment. So much so that after my own Cataract Lens replacement my wife decided to also have surgery and is now glasses free.
Our grateful thanks.
David and Jayne Barrett

13 November 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi David,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Rakesh, Vicky and the Laser Vision Team.
We are so pleased to hear that you and your wife are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Transformational

Mr Mike Tappin and his team provided me with a friendly, well managed and professional service. The result of my cataract removal and replacement lenses is transformational. For the first time in 50 years I now don't need glasses or lenses!

15 November 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Martin,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team.
We are so pleased to hear that you are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Removal of cataract, stigmatism in both eyes and replacing my natural lenses with manufactured lenses!!!

Dr. Tapin’s calmness in explaining the entire process clearly. Giving me time to make a well informed decision. The staff around him were all equally caring and reassuring. I felt very prepared to go ahead with no sedatives, and was so surprised when 20 minutes later he announced it was OVER! A week later I walked in ready for my other eye! It is ten days since I had both surgeries. Just finished my last check up, all clear, and am writing this review in the car with NO GLASSES whilst my husband is driving! Thanks to MR. Tapin his staff and TECHNOLOGY!!

30 October 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Nagila,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team.
We are so pleased to hear that you are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

I am absolutely thrilled with my eyes…

I am absolutely thrilled with my eyes now, thanks to the expertise of Mike Tappin, and his assistant Gheta, who was great in testing my near and distance etc so Mike would know exactly what prescription I needed, and tweak the lens replacement to get the optimum results possible for me. I had both eyes done with lens replacement because I was absolutely fed up with glasses and contacts! Constantly changing the glasses depending on what I was doing, and sore eyes every afternoon from wearing contacts too. It’s pain free, and so quick. You just use drops in your eyes 4 times a day after the surgery and that’s it. I had to have laser on my left eye, as the sight wasn’t as good as it could be, so Mike tweaked it, and it’s now pretty much 20/20 in both eyes 🙏
It’s completely changed my quality of life!! I could not recommend it enough.
I am a beauty Therapist and 59, so eyes are imperative for my work.
Thank you Mike and your team, I’ll be seeing you soon, as my sister is now keen to get hers done 👍
Best wishes always

Emma McDermott

13 June 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Emma,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team.
We are so pleased to hear that you are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Excellent service

Excellent service, very knowledgeable and took great care of me.

31 October 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Joanne,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Laser Vision. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb service … professional, friendly , knowledgeable and an attention to detail throughout the whole journey.
Rakesh was personally recommended to me and he and the team were fantastic.
These guys will take the very best care of you … the initial consultation is very informative and not sales-led (which is not the case with many other providers) so I’d definitely recommend that you reach out and see how they could help you.

28 October 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Sally,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Jayaswal and the Laser Vision Team and you felt supported during your time with us. Thank you once again for your kind words. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Treatment

I started my treatment in January 2024, which included bi-lens’s replacement. From my 1st appointment to the last the staff were always very professional and respectful, I always felt I could ask any questions and contact them at any time if I had any concerns.
Mr Rajesh Jayaswal was excellent explained everything to me during and after my treatment,
I would recommend Laser Vision and give them 5 stars
Thank you all

26 September 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Audrey,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Jayaswal and the Laser Vision Team and you felt supported during, and after your time with us. Thank you once again for your kind words. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Highly competent and supportive

Highly competent, professional staff with a strong customer focus and an understanding that they are treating a patient rather than just a medical condition. Mr Tappin presents treatment options in a clear manner and takes account of the patient's lifestyle preferences. There is no hard-sell for treatment, which contrasts with some other providers and it is clear that the staff have the patient's best interests at heart.

9 October 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Dylan,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team and you felt supported during your time with us. Thank you once again for your kind words. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Excellent Experience

I have keratoconus and needed my cataracts removed and I researched and found Laser Vision through Top Doctors. The service was excellent. The whole procedure was clearly explained and I felt fully supported throughout. The atmosphere is very relaxed and calm particularly during surgery. Rakesh and all his staff are excellent. 2 weeks after my second eye was operated on I have excellent vision even before I get my new contact lenses. I would highly recommend laser vision and Rakesh in particular

1 October 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Stella,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Jayaswal and the Laser Vision Team at our Prema Clinic. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

A good investment in my sight for the future

I was well cared for during every step of the proceedings. The aftercare was excellent and everything was done to make sure I was happy with my sight afterwards.

3 October 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Anne,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with the Laser Vision Team. Thank you once again for your kind words. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Cataract Surgery with Rakesh Jayaswal

I had my left eye cataract surgery successfully carried out by Rakesh Jayaswal a couple of years ago and when it was needed on my right eye I had no hesitation in returning and now I am enjoying clear vision in both eyes, all thanks to him.
I highly recommend you looking him up for any procedures you need doing on your eyes, he is very reassuring, helpful on any questions you need to ask and an expert in his profession.

17 September 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Susan,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Jayaswal and the Laser Vision Team. Thank you once again for your kind words. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Clear and uncomplicated advice

Clear and uncomplicated advice . Nick Maycock is an excellent doctor and the results of my lens replacement have been superb. Thank you. Clinic and support team matched Nicks professionalism.

21 September 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Alec,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Maycock and the Laser Vision Team. Thank you once again for your kind words. We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

After many years of wearing glasses…

After many years of wearing glasses both for long sight and short sight due to cataracts, I took the plunge and had lens replacement performed by Mr Jayaswal.

From my first consultation, surgery and aftercare, the service I received was top class.

Customer service is second to none, communication fast and efficient, all the team work so well together which is very noticeable.

I am now spectacle free and extremely happy just to be able to read a book again without glasses is just incredible!

I would thoroughly recommend Prema Eye Clinic to everyone.

Thank you to all.

19 September 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Jayaswal and the Laser Vision Team at our Prema Clinic. Thank you once again for your kind words. We look forward to seeing you again and following your progress.
Many Thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look