Landlords checks Limited Reviews 

256
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being professional, knowledgeable, and responsive, often highlighting specific individuals for their exceptional service and dedication. Many consumers appreciate the smooth process, clear communication, and prompt delivery of reports, making their experience as landlords easier. Conversely, a small portion of people felt dissatisfied with the service, citing issues with payment processes and a lack of responsiveness. Some reviewers experienced repeated delays, missed appointments, and poor communication, leading to frustration and a feeling of being ignored. There were also concerns about the quality of inspections and the handling of complaints, with some customers feeling that their issues were not adequately addressed.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment due to short... See more

Staff

Users describe positive interactions with staff, highlighting certain team members for their professionalism,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting prompt and... See more

Response time

People report ambiguous experiences with response times, with some customers praising quick and prompt... See more

Payment

Consumers find payment to be a negative experience, often citing issues with bank account details not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used Landlords Checks for fire safety and gas services. Afzal was fantastic—professional, knowledgeable, and very responsive. The whole process was smooth, and the team made sure everythi... See more

Rated 5 out of 5 stars

We’ve been dealing with landlord checks for many years now and we’re really impressed with the level of service and professionalism they offer. Highly recommend them! Paddy - Limetrees

Rated 5 out of 5 stars

If you're a landlord looking for a reliable, professional, and truly comprehensive service – look no further than Landlords Checks. They are, without a doubt, the best in the game. From start to f... See more

Rated 5 out of 5 stars

THE WORST COMPANY - WARNING Do not use this company. They take you money up front and then do not deliver the certificates. You can call them a million time and they will say,” it will be with you... See more


Company details

  1. Property Maintenance

Written by the company

We are an online booking platform which provides landlord safety certifications for Gas safety and Electrical certificates for both domestic and commercial properties. We offer more than just Landlord Safety Certifications; we also provide PAT Testing, Boiler Repairs, Fire Risk Assessments and EPC for Domestic and Commercial properties. Our leading experts at Landlords Checks ensure client satisfaction is always met. We pride ourselves on the quality of our work and care for our clients like family. Our aim is to provide a continuous property service that our clients can rely on. Over 60% of our revenues come from returning clients. We thrive on being approachable and our accomplishments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

256 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.4

All reviews

(256)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an exceSwift and Professional Service from Start to Finishllent experience with…

I had an excellent experience with Landlord Checks. From start to finish, the process was smooth and efficient. I reached out to them to conduct a fire risk assessment for my property and was impressed by how quickly they responded. Booking an appointment was hassle-free, and they were very flexible in finding a time that worked for me.

The inspection itself was carried out professionally, and I received the detailed report within 24 hours. This quick turnaround time was extremely convenient and greatly appreciated.

I had the chance to communicate with their team both over the phone and via WhatsApp. Each time, my questions were answered thoroughly and in a way that was easy to understand. Their customer service was truly top-notch.

I highly recommend Landlord Checks for their excellent service, timely execution, and professional demeanor.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Ella and the team provided fast personal service. She listened to my concerns and speedily got me the gas certificate without any issues whatsoever. Dealing with Landlords Checks was a pleasure and a delight. After getting ripped off by plumbing force, landlords checks was a huge relief. Thank you

4 August 2023
Unprompted review
Rated 5 out of 5 stars

I spoke with Tanveer who was very…

I spoke with Tanveer who was very professional and helpful. He arranged both a Gas and EICR at short notice. The service was efficient and the engineer arrived within the time slot and called half an hour prior to attending.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

A Wonderful, Hassle Free Experience at a Reasonable Price.

Landlord Checks did a fire assessment for me yesterday. Was very satisfied with the service. For a starters the quote was half of what I was quoted by another company. They sent someone the very next day. I was very impressed by the assessor, Mohammed who was very experienced 20yrs + He did a thoroughly professional job and was very friendly. The report came immediately the very next day. Tanveer was very responsive to my needs. Overall a wonderful hassle free experience. Thank you.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Really impressed!

As an interior designer and property developer I have been involved in building work for 25 years.
I am so impressed with this company!
I needed an electrical certificate done straight away and there was work to be carried out before we could get it.
Tan was totally professional, helped me sort my problem out straight away. Went to site carried out the work quickly and efficiently in the timeframe they had agreed. The job was more difficult than first thought but they stayed and completed it with no extra charges.
I highly recommend them!

31 May 2023
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

Dear Gail,

Thank you so much for the review!

LLC Admin Team

Rated 5 out of 5 stars

Professional survey done.

Professional survey done.
Knowledgeable surveyor.
I would recommend this company.

31 March 2023
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

Dear Mo,

Thank you so much for the review!

LLC Admin Team

Rated 1 out of 5 stars

Terrible! They don’t keep their word! I’m still waiting for reports after paying £1000!

I have been waiting for the reports of 6 fire risk assessments that were done around the 8th of may this month. I have called more than five times for the reports and every time I have been advised you will have them by end of day. This has not happened and frankly I have lost confidence in the service. Very poor customer service. I will not be using them again and don’t recommend anyone else to use them.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Performance

I have a particularly difficult tenant, who is in the process of being evicted and with over a years rent arrears .

The team however were able to negotiate the barriers and excuses she made and get this visit safely performed

11 April 2023
Unprompted review
Rated 5 out of 5 stars

great all round service

Very efficient booking system, readily flexible if timings/dates needed to be changed, friendly and helpful team. Used them for two properties and will do so again when new checks needed.

29 March 2023
Unprompted review

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