Lancaster Puppies Reviews 

196
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and breeders for being helpful, kind, and professional, often highlighting their excellent communication. The platform offers an easy and smooth process for both finding and selling puppies, with many appreciating the clear descriptions and helpful features. However, some people mentioned significant concerns regarding puppy health, with reports of receiving sick puppies or those with undisclosed medical issues. Some reviewers were not happy with aspects of the website's information clarity or customer service, noting issues like denied verifications or lack of support for ad-related problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers having positive... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Website

People report ambiguous experiences with the website, with many customers expressing satisfaction, finding it... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth, easy,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the amazing help, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great exposure. Notifications were helpful when buyers posted the final payment. Chat was safe and secure. It was nice being able to collect some base family situational status before sending a depo... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience with Lancaster Puppies and The Lapp Family. We have the cutest little Boston Terrier with the sweetest personality. We are so grateful for everything. He’s been to the vet a... See more

Company replied

Rated 5 out of 5 stars

I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very h... See more

Company replied

Rated 5 out of 5 stars

My husband dream dog is a Jack Russell Terrier. I found this site and the service is fast, professional and we love the new addition to our family. Adrian the seller was awesome. Furry Trails deliver... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!


Contact info

4.2

Great

TrustScore 4 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(196)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are so happy to have connected with Danny & Melissa

We are so happy we found our new puppy! She is such a sweetheart and in just a few hours is completely integrated into home life with our 10 year old mini schnauzer! They are getting along well and she is so incredibly cute! Dannny & Melissa were great to work with, super nice and you can just tell they love their dogs. We couldn’t be happier!

21 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Marcia,

Thank you so much for sharing such a lovely update. We’re thrilled to hear your new puppy has settled in so quickly and is getting along so well with your schnauzer. It’s wonderful to hear such positive feedback about Danny and Melissa too. Wishing you many happy years together.

Rated 5 out of 5 stars

Had a wonderful experience with…

Had a wonderful experience with Lancaster Puppies and The Lapp Family. We have the cutest little Boston Terrier with the sweetest personality. We are so grateful for everything. He’s been to the vet a few times for puppy check ups and he’s in great health. Easy process and great communication. We love our new member of our family!

31 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Katharine,

Thank you for your kind review. We’re so happy to hear your Boston Terrier is doing well and thriving at his vet check-ups. It’s great to know the process felt smooth and communication was clear. Enjoy every moment with your new family member.

Rated 5 out of 5 stars

Still looking for a puppy

Still looking for a puppy, but there are so many out there Lancaster puppies will get my business.
The doctor

30 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Jennifer,

Thank you for taking the time to leave a review. We’re glad to hear Lancaster Puppies is your go-to while you continue your search. We hope the perfect puppy comes along very soon, and we’re always here if you have any questions.

Rated 4 out of 5 stars

still looking AT 🕘OSCAR. NOVA

DECEMBER we have been looking all month

1 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Lynn,

Thank you for checking in and for your patience. Finding the right puppy can take time, especially when you have your heart set on a particular one. We hope everything comes together soon, and we’re always here if you need help navigating the site or setting up alerts.

Rated 5 out of 5 stars

Smooth transactions every time!

Smooth transactions every time!

26 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Rose,

Thank you for the great feedback. We’re really pleased to hear you’ve had smooth transactions and positive experiences using Lancaster Puppies.

Rated 5 out of 5 stars

Very easy to use and communicate.

Very easy to use and communicate.

22 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Lisa,

Thanks so much for your review. We’re glad you found the site easy to use and communication straightforward. If you ever need support, our team is happy to help.

Rated 5 out of 5 stars

I think this is the BEST WAY TO FIND A…

I think this is the BEST WAY TO FIND A CHIHUAHUA! Thanks for putting this together for us to search for our forever fur babies!

18 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Cynthia,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience searching for your Chihuahua through our platform. It’s always wonderful to know that we're helping people find their forever fur babies. If you need any more assistance in the future, don’t hesitate to reach out.

Rated 5 out of 5 stars

I had a great breeder

I had a great breeder, Arron Esh from spakers ny. He raised the litter that I got my girl from, great family, he is a pleasure to deal with, and was very helpful.

23 August 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Heather,

Thank you for sharing your experience! We’re so glad to hear that you had a great experience with Arron Esh from Spakers, NY. It’s always fantastic when breeders are so helpful and supportive. If you ever need assistance in the future, we’re here for you!

Rated 5 out of 5 stars

Excellent!

6 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi J.,

Thank you for your positive feedback! We’re delighted to hear that you had an excellent experience with our platform. If there’s anything else we can assist with, don’t hesitate to reach out.

Rated 5 out of 5 stars

Enjoying the search

Everyone answer my questions. I’ve been enjoying looking at all the puppies still making my decision. Don’t wanna rush into it. It’s the only one I’m gonna be able to get for a while. I’ve been waiting for over a year now.

29 November 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Margaret,

Thank you for your thoughtful review! We’re so glad to hear that you’ve been enjoying the process of searching for your puppy. It’s great to take your time with such an important decision, and we’re happy to be a part of your journey. If you need any assistance or have more questions, feel free to reach out!

Rated 5 out of 5 stars

You still have to be very diligent as…

You still have to be very diligent as you're working blindly online.
I did find my Fur Baby about 4 hours from me and we're doing great.

18 October 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Doreen! Thank you for your feedback, Doreen! We're so glad to hear that you found your Fur Baby and that things are going well. We completely understand the importance of being diligent when working online, and we appreciate your trust in the process.

Rated 5 out of 5 stars

Wonderful experience

Everything is so explained so awesome.

3 November 2025
Unprompted review
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Reply from Lancaster Puppies

Thank you, Alonzo! We're thrilled to hear you had a wonderful experience. If there’s anything we can do to make your next one even better, just let us know!

Rated 5 out of 5 stars

I was very skeptical about buying a…

I was very skeptical about buying a puppy, especially with putting deposits because of all the scammers. Cynthia was great through the whole process. She even FaceTimed me with my moms
New pup. Her family loved these pups so much and it shows.

26 October 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Danielle,

Thank you so much for sharing this lovely feedback! We’re delighted to hear that your experience went smoothly and that Cynthia helped make the process feel comfortable and trustworthy. We hope your mom’s new pup is settling in beautifully!

— The Lancaster Puppies Team

Rated 5 out of 5 stars

Excellent and user friendly

Excellent and user friendly

17 October 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Linda,

We really appreciate your kind words! It’s great to know you found the site easy to use and had a positive experience. Thanks again for taking the time to leave us a review.

— The Lancaster Puppies Team

Rated 1 out of 5 stars

PUPPY MILL BROKER SITE! ZERO ACCOUNTABILITY! DO BOT BUY!

FACT...This is just another puppy mill brokering site. With ZERO ACCOUNTABILITY when problems are reported. They say that it's your responsibility to do your own vetting of each seller! Isn't that MORE the responsibility of the site? To make a safe buying environment for your customers!!?? Yes, buyers should absolutely do their due diligence. But what the heck Lancaster Puppies? It's just the numbers and dollars game to you. A game of Russian Roulette with puppies & puppy parents lives at stake. Buyers might get lucky...more likely you'll get one of the MANY sick/dying/ traumatized dogs. If you're willing to spend a lot of money supporting monsters and roll the dice, more power to ya.🥹
FYI, I had the unfortunate experience of dealing with one of there
Puppy Mills. Not my opinion only. They were literally on the news and in many news articles. I emailed Lancaster Puppies about the issue and got zero response and the DOZENS of puppies are still listed😡
👇 INSERT CORPORATE BS RESPONSE HERE..WHERE YOU BLAME THE BUYER INSTEAD OF TAKING RESPONSIBILITY 👇

31 August 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Chase,

We’re genuinely sorry to hear about your experience and understand how upsetting it can be when a breeder doesn’t meet expectations. Lancaster Puppies is an advertising platform that connects prospective pet owners with breeders, and we take welfare and transparency very seriously.

We expect all sellers to comply with our strict listing rules and state/federal animal welfare laws. When concerns are reported, we review the breeder’s account and remove listings that violate our policies. While buyers are responsible for meeting and vetting breeders before purchase, we also monitor reports closely and act on any verified evidence of misconduct.

If you can share the name of the breeder or the specific advert you dealt with, we’ll be happy to review it right away and ensure appropriate action is taken. You can contact us directly at support@lancasterpuppies.com so we can follow this up properly.

Thank you for taking the time to raise your concerns, it helps us keep our community safe and accountable.

Rated 5 out of 5 stars

Better than a dating site!

Found my new family member using the site! Also adopted a different dog a few years ago! Communicated with owner easily and found exactly what I was looking for.

26 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Dave,

We’re so glad you found your perfect match! It’s wonderful to hear you’ve had great experiences using our site to adopt your new family members.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Jacob

I bought a dog from here the experience was easy going and honest and truthful I am so happy with my Jacob that I got off the people listed on here I couldn't ask for a better dog and will consider getting another playmate soon

1 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Linda,

That’s such a lovely message. We’re thrilled to hear Jacob has brought so much joy into your life and that everything went smoothly.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Looking for a puppy.

I like seeing the ads and hope to buy a puppy soon.

22 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Susan,

Thank you for your kind words. We hope you find the perfect puppy soon and wish you the best of luck in your search.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Great

I found my puppy using this website so thankful

18 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Abby,

We’re so happy to hear you found your puppy through our site. Wishing you many happy years together.

The Lancaster Puppies Team

Rated 5 out of 5 stars

My Opinion The pictures are helpful

The pictures are helpful, as well as, the descriptions. I wish it were a requirement that all puppies parents be pictured, along with the puppies. I think it would be helpful to know if the puppies have been vet checked, and if so are those papers available for the buyer to view. I have purchased puppies from this website and the puppies are registered, but that information was not in the description, I had to ask the breeder. I don't know what the website looks like for the sellers when they are putting in the description, but if the options were just there for the seller to check off, maybe they would list these things.

11 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Angela,

Thank you for your thoughtful feedback. We appreciate your suggestions about listing details and will share them with our team as we continue improving the experience for both buyers and breeders.

The Lancaster Puppies Team

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