Lancaster Puppies Reviews 

237
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the remarkable helpfulness, kindness, and detailed communication provided by the staff and breeders throughout the entire adoption process. Buyers frequently state that their new pets arrive healthy, active, and matching the wonderful descriptions and photos shown on the website. However, some customers also noted experiencing frustrating issues such as administrative verification hurdles, concerns regarding online transactions, or receiving puppies with health problems like parasites. A few reviewers additionally mentioned that customer support was completely unhelpful or unresponsive when they sought assistance with their listings or purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that their new pets are... See more

User experience

Customers had positive experiences with user experience, highlighting that the process was very easy and... See more

Website

Users describe positive interactions with website, finding the platform easy to navigate for browsing and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My son bought a mixed breed dog on this site and we drove many miles to pick it up. For safety we met at a busy gas station, since we were exchanging money for the dog. The puppy seemed healthy, alt... See more

Company replied

Rated 5 out of 5 stars

It was perfect. Ive never used a breeder before and Mike was so nice and accommodating. She came looking as cute as her pics and a boundless ball of energy already eating, drinking, playing. I highly... See more

Company replied

Rated 5 out of 5 stars

Great exposure. Notifications were helpful when buyers posted the final payment. Chat was safe and secure. It was nice being able to collect some base family situational status before sending a depo... See more

Company replied

Rated 5 out of 5 stars

I got fantastic customer support from Adam who hasn’t tired of me yet. Additionally, my listing just went live last night and I’ve sold a puppy already. I look forward to a long and prosperous future... See more


Company details

  1. Online Marketplace

Written by the company

At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

237 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(237)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Wonderful Experience at Lancaster Puppies

The people at Lancaster Puppies are not only kind and considerate, but they are very knowledgeable in pet questions. I just reserved a beautiful female Maltese puppy and the breeder was excellent in answering any questions I had. I was immediately put at ease with absolutely no worries about being scammed. They also had the most beautiful batch of puppies I ever saw! As I await the arrival of my new fur baby, I’d like to thank Lancaster Puppies once again for the outstanding customer service I experienced!

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

I got fantastic customer support from Adam who hasn’t tired of me yet. Additionally, my listing just went live last night and I’ve sold a puppy already. I look forward to a long and prosperous future with Lancaster Puppies.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

My Precious Fur Baby Meadow

It was perfect. Ive never used a breeder before and Mike was so nice and accommodating. She came looking as cute as her pics and a boundless ball of energy already eating, drinking, playing. I highly recommend Lancaster puppies for anyone looking for the new fur baby. They are excellent in communicating and keeping you posted thruout the process. A+

21 October 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Becca! Thank you for such a lovely review. Meadow sounds like an absolute joy, and we love hearing she arrived just as cute as her pictures and full of energy. We’ll make sure Mike knows how much you appreciated him, too!

Rated 5 out of 5 stars

This company has got the program very…

This company has got the program very well though out for animals that needs homes.I. My self found a beautiful puppy and.a.wonderful family to work with and the puppy will be home Oct 31 .I have one more. I bought a year. Ago and she is doing beautiful.Lancaster is.The Best

20 October 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Angela! Thanks so much for your kind words. It’s wonderful that your pup from last year is doing so well, and we hope October 31 comes around quickly so you can welcome your new puppy home!

Rated 1 out of 5 stars

Sick Puppy Sold

This was my first time using this platform to purchase a puppy and it will be MY LAST. I assumed the breeders on here are screened well so I thought they were licensed and professional and everything woudl be fine. Boy, was I wrong. When my puppy arrived, there was blood in his stool EVERY SINGLE TIME. We took him to the vet, heavy burden for THREE parasites. Talked to the breeder and she was not apologetic, and deflected blame like it was her second job. She also included exclusion for parasites in her contract, yet the dewormer she uses is useless against them.

My experience is with Susan Schlabach - Misty Ridge Paws. If you are looking to get gaslit like you're in a toxic relationship, this is the breeder for you.

I would proceed with EXTREME caution. Ask for fecal test results and also do not send through Venmo. I would at least go through Lancaster instead.

8 October 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Trang, thank you for sharing your experience, and we’re so sorry for everything you and Astro have been through. Bringing home a new puppy should be a happy time, and we understand how stressful and costly this has been for you.

We appreciate you reporting this to us with such detailed vet evidence. Our team reviewed your concerns and spoke with the breeder directly about Astro’s condition and the importance of proper veterinary care before puppies go to their new homes. We’re also sorry that some of the wording in our replies didn’t come across as we intended.

Thank you for your advice to other buyers. We always recommend asking for full health records before collection, and paying through our secure payment option rather than apps like Venmo, as it gives you extra protection. We hope Astro is feeling much better.

Rated 4 out of 5 stars

Just the advertisement

This place is where you can find your next best friend, the prices are resonable Just the advertisement is inviting, I can't wait to find and have my Yorkie with me, I had to edit and update my review, however the breeder is taking too long to answer me.

5 October 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Sonia! Thank you for your lovely review. It’s so exciting that you’re getting closer to bringing your Yorkie home! We’re sorry the breeder has been slow to reply. If you’re still waiting to hear back, please reach out to us at support@lancasterpuppies.com with the breeder’s name or listing, and we’ll be happy to contact them on your behalf.

Rated 4 out of 5 stars

Had a really pleasant experience with…

Had a really pleasant experience with Wilma from Baltic Ohio. Bought a mini Bernedoodle. So far he is healthy and happy and catching on very quickly. The only thing I would say is he looks large for his breed and so we really don’t know. But he’s. A great little guy. Wilma was very friendly and professional.

29 September 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there! Thanks so much for sharing your experience. It’s wonderful to hear your mini Bernedoodle is healthy, happy and learning so quickly, and that Wilma was such a pleasure to deal with. Doodles can vary quite a bit in size as they grow, but whatever size he ends up, it sounds like he’s already a great little guy!

Rated 5 out of 5 stars

The payment system is easy to use and…

The payment system is easy to use and trust worthy taking a deposit and then releasing the rest upon delivery. Ensuring your peace of mind and you can use a credit card which is even better . Thank you for adding this feature you did not have it when we bought our King Charles Spaniel and this just put our mind at ease

10 August 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Maggie! Thank you for your feedback. We’re so glad our payment system gave you peace of mind, and it’s great to hear the credit card option made things even easier. We hope your King Charles Spaniel is thriving!

Rated 5 out of 5 stars

Our baby Boston Terrier

We met the breeder and the pups were just as listed, the one we chose just happened to be the runt of the litter.
He has adjusted to our house very well, is so spunky and lively. He is so sweet and has such a nice disposition.

5 October 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Elmer, thank you for sharing your experience! We are so glad to hear that your Boston Terrier puppy has settled in well and that his spunky, sweet personality is bringing so much joy to your home! 🐶✨

Rated 5 out of 5 stars

Easy puppy siteto view and keeps you updated on…

Easy to view and keeps you updated on what you're looking for.

3 October 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Jim, thank you for your review! We're glad to hear that you find the site easy to navigate and that our updates are helping you track what you're looking for. Best of luck with your search! 🐾

Rated 5 out of 5 stars

Ideal pets was so easy to deal with

Ideal pets was so easy to deal with, communication was great and they were very nice and you can tell by talking to them that they are very caring breeder’s. We would definitely purchase from them again, we are in love with our new baby boy Levi “aka Remi” our new baby Frenchton. I highly recommend ideal pets! Also he was transported to us by Premier Pets safely and carefully, they were very informative and kept us up to date from the time they picked him up to his delivery to us. We definitely recommend them as well! Thank you LANCASTER PETS!

30 September 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Jennifer, thank you so much for the wonderful review and recommendation! We are thrilled to hear that you had such a seamless experience with Ideal Pets and Premier Pets transport, and that baby Levi (Remi) arrived safe and sound. Enjoy every moment with your new Frenchton! 🐶❤️

Rated 1 out of 5 stars

FRAUD/SCAM Warning Buyers Beware :

FRAUD/SCAM Warning Buyers Beware :
we paid a deposit of $750 to reserve a Frenchie on Lancaster Puppies website to one of there so called verified sellers named Aniyah M. and drove to a Holt, Michigan address given to view/pick up in person the live puppy and and the seller kept insisting that we pay the full balance before we pick up but reluctantly we said that we would pay the balance once we arrived and met the puppy. We drove 4 hours one way from Ohio to Michigan and knocked on the door of the address given to be surprised by an elderly lady saying that she has no clue what we are talking about and that we’ve been scammed. Reached back out to the seller and of course the excuses continued by saying that she was at the hospital with her mother and would be tied up there and couldn’t meet with us but her daughter was at home with the puppy and we could go ahead and pay the balance now and then we could go to the door and her daughter would hand the puppy and a bag to us. Totally fraudulent and scam. We then called and reported to our credit card that we had been fraudulently scammed out of the $750 deposit to reserve a puppy from the seller on the Lancaster puppy site and then we reported it to Lancaster puppy site and the ad was removed. We went back on the site days later to see if these scammers are still on the Lancaster website and sure enough there they were again posting adds for numerous other puppies under a different name (Jamontay J.) asking for $750 deposit to reserve the puppy in Michigan. Warning Buyers beware!!!

23 September 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi James, thank you for bringing this serious matter to our attention, and we are deeply sorry to hear about your experience. We take fraudulent activity and scam reports extremely seriously. Our Trust & Safety team works continuously to monitor listings and enforce strict security protocols, and we thoroughly investigate all reports of fraudulent sellers. Please email us directly at contact@lancasterpuppies.com with the advert links, names, and contact details for both listings so our team can review the account history and ensure these listings are removed immediately.

Rated 5 out of 5 stars

I love this web site

I love this web site. I’m looking for a new puppy to join my husband and I. I’m retired and have time to devote to a puppy!

28 September 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Molly, thank you for your lovely feedback! Retirement is such a wonderful time to welcome a new furry companion into your life. We wish you the best of luck in finding the perfect puppy to join your family! 🐾🌟

Rated 5 out of 5 stars

Zack was very persuasive and was a…

Zack was very persuasive and was a great help. Thank you

16 September 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Priscilla,

Thank you for the review! We're glad to hear that Zack was so helpful and attentive.

Lancaster Puppies Team

Rated 5 out of 5 stars

Special Corgi purchase

We as a family had had a Corgi for 14 1/2 years. His name was Willie. He was my wife’s closest friend in September 12 was the anniversary of the second year of his passing. I found Lancaster puppies on September 6 and thought wouldn’t it be nice to get my wife a female Corgi so we would not compete with the memory of our male Corgi as they viewed the various puppies that were available all of which were very nice. I found one offered by Wayne and Leah Miller of Dundee Ohio. I called their phone number through the Lancaster puppy system and their voicemail was really nice and they responded very quickly. I decided on one of the puppies with Wayne on September 8. Wayne arranged transportation to California, where we live from Ohio. The transportation service was outstanding and delivered the puppy on September 10 now that is some five states away. The puppy now named Ginger has been outstanding, beautiful intelligent playful. We are very happy and my wife was ecstatic over receiving ginger as her gift. It is the communication and professionalism of Wayne and his wife along with the quality of the puppies that they breed they made all of this happen and I have to give some credit too to Furry Trails the transportation company who projected that they would arrive at 3 PM on September 10 in Morgan Hill, California and they arrived at 2:55 PM on September 10 totally outstanding I would highly recommend the Miller’s and their breeding of animals

8 September 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi John,

Thank you for sharing such a wonderful story! We are touched to hear how Ginger has brought so much joy to your family and made such a special anniversary gift for your wife. We're thrilled that Wayne and Leah Miller, as well as the Furry Trails transport team, provided such outstanding service across the country!

Lancaster Puppies Team

Rated 5 out of 5 stars

Very easy process

14 September 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Aimee,

Thank you for the feedback! We're happy to hear you had a very easy process using our platform.

Lancaster Puppies Team

Rated 5 out of 5 stars

Got a puppy from stephan lapp in lititz pa

I got my cavapoo from Stephen lapp from lititz pa. He also called me back within less than a half hour. Puppy is very smart . Already learned to do tricks and I am able to teach him a new trick in less than 10 mins and it sticks . Idk if it's just luck or if it's the parents genes lol . I recommend. The family was very kind and welcoming and made buying a puppy less stressful and overall a great experience. Definitely recommend if you are looking!

4 September 2026
Unprompted review

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