Lamont Estates Limited Reviews 755

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and customer-focused approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth process, great communication, and efficiency. Reviewers are particularly impressed with the quick response times and the overall stress-free user experience, often noting how easy it was to get issues resolved or questions answered. However, some customers also noted that issues needing fixing or replacement sometimes required multiple follow-ups, with delays in resolving problems like a non-working radiator. Additionally, one reviewer expressed concerns regarding property access for an inspection, citing issues with communication about availability and consent.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Response time

People report positive experiences with response times, highlighting prompt replies and quick communication... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the user experience, often highlighting a smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Rose is the new property manager at Parkwood Court, a property managed by Lamont Estates. Our experience with David has been excellent. He is very prompt and very customer focused. He addresse... See more

Rated 5 out of 5 stars

I have had a really positive experience so far renting with lamont. Gemma went above and beyond with helping me view properties and was sensitive to my hectic work schedule. She was flexible and helpe... See more

Rated 5 out of 5 stars

I have a good experience renting agency Lamont Estates through Joe Firth. He is a professional, friendly, quick to respond and genuinely care about tenants. Always kept me updated. Made whole renti... See more

Rated 5 out of 5 stars

Lamont Estates have been wonderful throughout my whole period of renting. Over the past years, I’ve had different property managers, all of which have been great. A special shoutout to Naser though, w... See more


Company details

  1. Real Estate Rental Agency
  2. Asset Manager Service
  3. Property Investment
  4. Property Management Company
  5. Real Estate Agency

About Lamont Estates Limited

Written by the company

L&CO, a leading estate agency in the Midlands, offer a range of services to help you through every step of your property investment process.

Whether you are interested in buying a property, selling a property, letting a property or are considering investing in a buy-to-let property you will benefit from the expertise of our highly experienced and professional team.

Our aim is to provide painless and straightforward asset growth, working hard to maximise the return on investment. L&CO, working with Prosperity, have created an exclusive investor rental assurance package. With a proven track record, we provide painless and straightforward asset growth, which maximises the return on your investment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

755 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mark Scandrett from Lamont was a joy…

Mark Scandrett from Lamont was a joy and breathe of fresh air. He showed me around the apartment and answered all of my questions. If there were any issues, he provided solutions. A really nice experience.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

David provided great service

David provided great service, he is patient and very professional, I really happy to communicate with him. And finally I rented my favorite apartment. Thanks

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Swift, helpful and understanding

Swift, helpful and understanding. I've rented through Lamont on two separats occasions and have been satisfied with how they operate. David facilitated a smooth process
for my recent tenancy and any questions I had. A few initial maintenance issues around appliances have also been very quickly resolved. Tas has also been available and supportive of queries/issues now and in my previous experience. Overall, they are very good communicators.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Very well managed tenant changeover

I recently worked with Samuel F at Lamont & Co during a tenant changeover at my property, and I was very impressed with the way he handled everything.

He was professional, prompt, clear in his communication, and consistent with updates throughout. He kept me informed on the tenancy progress, dealt with queries properly, and resolved a separate inventory issue efficiently and calmly.

What stood out most was that he inspired confidence and made the whole process feel much more manageable. I really appreciated his help.

Thank you so much, Samuel - it was a pleasure working with you.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

been with Lamont for a few years now

been with Lamont for a few years now. As UK passport holder living abroad they provide great peace of mind for our properties that they manage. Recent interactions with Gemma Burkett and previously with Kam Sandhu have been great.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great agency

Me & my partner were looking for a new home for ourselves and our daughter. Stumbled across an apartment advertised by Lamont and was immediately interested. Naser was the most helpful agent I’ve spoken to since arranging viewings and enquiring at so many other places. He was quick to respond, highly professional and made the process very smooth for us. Me & my family are very grateful for his hard work.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Professional Support

I had a great experience with Lamont Estate Limited. The team was professional, responsive, and very helpful throughout the entire process. They communicated clearly, answered all my questions promptly, and made everything feel smooth and stress-free. Their attention to detail and commitment to customer satisfaction really stood out. I would happily recommend them to anyone.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Tasneem at Lamont Estates has been…

Tasneem at Lamont Estates has been nothing but a delight to work with, always positive, especially given all the obstacles she had to deal with regarding my employment. She was always very quick with her responses and was able to get things set up for me in a timely manner. I am genuinely impressed by how professionally all my issues were handled. Everything was resolved quickly and efficiently. Huge kudos to Tasneem, who assisted me throughout this process for such outstanding service. It's clear she takes customer satisfaction seriously.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Naser has been incredibly helpful

Naser has been incredibly helpful, professional, and responsive throughout the whole process. Communication was always clear and efficient, and he made everything much smoother and less stressful for us. We really appreciated his support and would highly recommend him to anyone looking for a reliable and proactive portfolio manager.

13 May 2026
Rated 4 out of 5 stars

The lettings company did a good job in…

The lettings company did a good job in promptly arranging a viewing for me, which I appreciated. However, I was disappointed with the communication regarding the property I was initially interested in. Although I had expressed my interest on the day, I was later informed that someone else had already placed a holding deposit. It would have been helpful to know that other viewings were ongoing and that the property could be secured quickly, as this might have allowed me to act sooner.
Additionally, I found it inconvenient that I could not reach the agent directly. Each time I called, I was redirected to the main office line and had to leave a message for a callback. Interestingly, when the agent returned my call, it still appeared as the same general company number, which made direct communication difficult.
Overall, my experience was positive, but it would have been significantly better with clearer communication and easier access to the agent.

30 April 2026
Rated 5 out of 5 stars

Timely and swift response

Timely and swift response, good customer service and timely response to my queries. All checks done on time. Gemma worked professionally and ensured everything went smoothly.

27 April 2026
Unprompted review

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