Tailormade Moves Reviews 

490
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, highly professional, and always available to answer questions. People consistently note that the team keeps them thoroughly well-informed throughout every single stage of the property journey. The overall service is regularly described as exceptionally efficient and stress-free, making property transitions remarkably smooth for all clients. However, some reviewers felt that general communication could occasionally have been better during certain demanding phases. A small group of people also noted that administrative follow-ups could sometimes benefit from greater clarity and speed.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently praising their friendly demeanor, deep market... See more

Service

Users describe positive interactions with service, highlighting a seamless and professional experience from... See more

Customer service

Consumers find customer service to be positive, frequently praising the knowledgeable and friendly staff who... See more

Response time

People report positive experiences with response time, noting that agents provide rapid feedback after... See more

User experience

Reviewers express great appreciation for the user experience, highlighting smooth viewings and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tailormade Moves have nurtured me through my recent house move, dealing with both sale and purchase. From preparing the sale details, through the viewings and offers to support with my purchase the wh... See more

Company replied

Rated 5 out of 5 stars

Rachel and others at Tailormade moves went out of their way to find us a rental property. There were adaptable to our needs and always friendly. An extremely professional service, they appear to be a... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from first introduction/visit to the property by Louise followed by equal support from the wider office based (Rhea) team thereafter. I was updated routinely with progress during c... See more

Company replied

Rated 5 out of 5 stars

Very friendly knowledgeable company whose aim is to do their best for the customer. Have a great knowledge of the housing market and put customers at ease when selling their homes. Nothing is a bothe... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Property Management Company
  4. Real Estate Rental Agency

Written by the company

Being a great estate agent is about knowing the area, the property stock and the people who live and work here. Tailormade Moves has been operating in Inverness and the surrounding area since 2013 and over the years we’ve seen the area change and thousands of properties come and go. This level of knowledge makes all the difference – we know this part of the world inside out. And we understand all aspects of buying, selling and letting houses here. But our mantra is people first, property second. Tailormade Moves never forget that people are our business. We pride ourselves on doing the right thing, at the right time with the right people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

490 reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(490)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

Removed under 6 months and re-rented

Before renting or buying I would seriously consider before going with this lot. We were given a 28 day eviction notice purely due to the Landlord wanting to sell - that’s fine, we accepted that. 2 weeks later there is new rental tenants in the property.
Lying on contracts and final notices given to us is something I would not trust from a company such as this. It’ll only be the start.
Other realtors and companies have warned me against Tailormade so I probably should’ve listened, and also told me that this thing happens all the time. Houses for their friends and whoever suits.
Disgraceful company.

20 September 2026
Unprompted review
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Reply from Tailormade Moves

We’re sorry to hear that you were unhappy with your experience, and we appreciate that having to leave a property can be a difficult and frustrating situation.

We would, however, like to clarify a few points for anyone reading the review. The decision to end the tenancy was made by the landlord, who advised us that they wished to sell the property. Tailormade Moves acted on the landlord’s instructions, and the property will now be going to the market for sale. We have not been instructed by the landlord to re-let the property.

In relation to the suggestion that properties are offered to friends or selected individuals, this is not how our letting process works. When a property is available to rent, prospective tenants are required to complete the appropriate application and referencing process, including identification and right-to-rent checks where applicable.

You also refer to concerns regarding the tenancy documentation and notices provided to you. If you believe there is an error or something you would like us to clarify, we would be happy to look into this further if you contact us directly with the relevant details.

As a Scottish letting agent, we take our regulatory and professional responsibilities seriously and work in accordance with the relevant legislation and industry standards.

We have also emailed you and left you a voicemail if you would like to discuss any of the points raised in your review. Please feel free to contact me directly and I would be happy to discuss this with you.

Laura
Office Manager

Rated 5 out of 5 stars

Very friendly knowledgeable company…

Very friendly knowledgeable company whose aim is to do their best for the customer. Have a great knowledge of the housing market and put customers at ease when selling their homes. Nothing is a bother to them and keep you updated at every stage. Would highly recommend.

19 August 2026
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Reply from Tailormade Moves

Thank you so much for your wonderful review and kind words. We’re delighted to hear that you felt supported and kept informed throughout the process. Providing a friendly, knowledgeable and personal service is extremely important to us, so it means a great deal to know that we made your experience as smooth and stress-free as possible. It was a pleasure helping you, and we truly appreciate your recommendation. Wishing you all the very best for the future! - Katherine

Rated 5 out of 5 stars

Thanks to the team at Tailormade Moves…

Thanks to the team at Tailormade Moves and most of all Innes for taking on and sorting out my existing housing issue and bringing it up to date with modern housing laws and talking me through every process from start to finish always a phone call email or text away, they have now found my son and I a great house to live in and I know we are in safe hands for hopefully many years to come. Highly recommend Tailormade Moves for anyone needing help finding a future home.

17 July 2026
Unprompted review
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Reply from Tailormade Moves

Thanks for the great review, glad the team could help. TMM

Rated 1 out of 5 stars

Seller Lost ££ Through incompetent staff

After an explanation and apology i removed this review but after a further disappointment from this company i am reinstating the review.

They advertised a flat for sale in Inverness on 07/06/26. I was actively looking for a 1 bedroom flat and i noticed this flat for sale within a few days.
I had half the money saved and quickly applied for a mortgage to give me a budget of 140k

Offers were over £115,000 and i was willing to pay up to £126,500 for this property, (10% above asking).
I contacted the company with intent of putting an offer in straight away but ended up asking for a viewing because i understood that to be due process.

After stating i was working the next day why did you then offer me a viewing the next day ? Did you not read through my comment ?
After being told there were no further viewings available for that week i was told i'd be contacted the following week.

Unfortunately for me and the seller that never materialised and later the following week i phoned them and was told someone else put an offer in which was accepted.
I believe my offer could have been in the region of £10,000 higher than the accepted offer so seller lost out on a sizeable amount of money due to bad management and unprofessional staff.
So, no contact given for me to be involved in making an offer, being told there was another interested party or even to let me know another offer was made.
They didn't even let me know the flat had been sold or contact me to say there was no longer a viewing available.

They contacted me after i placed the review, were extremely apologetic and very nice so i removed my review however....

To make things right they encouraged me to put an offer in even though the flat was sold subject to contract.
I offered 120k but wasn't offered the opportunity to increase that offer after that offer was placed/rejected.

After googling this it said that the other buyer was almost at the end of the buying process so if my offer had been accepted they could have lost the flat and over £1000 in solicitor fees which i would not have accepted as it's morally wrong.

Two wrongs don't make a right Tailor-made moves !

On Friday 17th July i get an email from Suzy saying congratulations on buying the property and to go into their offices the following Monday to collect the keys

On Wednesday 29th I get another email from Suzy saying congratulations on moving into my new home and asking for a google review.

After such an apologetic phone call about professionalism and how you would learn and change things to then send me these emails not just further upset me but was rubbing in salt to the loss of a flat i really, really wanted to purchase and had the buying power to buy.

I was FAILED as a buyer and SELLER was failed by an estate agent so if you are still reading this my recommendation would be to consider a different estate agent or risk loosing ££ when selling a property.

Lots of good reviews don't necessarily show real world experiences.
As you are spamming me for google reviews i will cut and paste this review and do as you instruct.

From a highly disappointed potential buyer.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

A professional service from the first…

A professional service from the first meeting with Travis at my house. The photos and video of the house really took it to the next level. Everyone who I have spoken to has been really friendly.

5 August 2026
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Reply from Tailormade Moves

Thank you for your kind words Brodie, wishing you all the best with your next chapter! Travis

Rated 5 out of 5 stars

Efficient, organised and great communication.

I am really delighted with the service Taylor Made Moves has provided. Travis organised everything extremely quickly, including the Surveyors, Photographer and Conveyancer. It is extremely efficient, as the request to view the property is sent to their central offices, and they issue an email to the owner of the house or flat. Travis came and did my viewings for me. He was very good at coming early to the house, as people seem to be prompt when they are keen to view the property. It is really good that Travis did the viewings, as it allowed people to explore more thoroughly. Travis would give me a voice note as soon as possible after the viewings.

Everyone has been very organised and friendly with me, both on the phone and through updates. I was also really happy with the schedule for the house. It is a nice house. It has been a positive experience all round, thank you.

6 August 2026
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Reply from Tailormade Moves

Thank you for your kind words Sarah. I wish you all the best in your next chapter! Thanks again for trusting myself and the team with such a big decision! - Travis

Rated 5 out of 5 stars

An excellent experience

We were very happy with the service from Tailormade Moves. Our agent was Travis Shaw, who was communicative, professional and friendly. He organised the valuation, home report, and photography very quickly and arranged the online adverts. He did all the viewings for us - the organised and pleasant staff in office kept us informed when the viewings would be - and then he gave rapid feedback after each one. The house sold in a fortnight. Recommended as an excellent experience. Travis went over and above what can be expected to make this a success.

22 June 2026
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Reply from Tailormade Moves

Thank you Sandy for your kind words. It was such a beautiful property in a peaceful setting. I enjoyed every visit out to the property and I wish you all the best. Travis

Rated 5 out of 5 stars

I had a great experience with Taylor…

I had a great experience with Taylor Moves while viewing and purchasing my new home. The person who showed me the house was friendly, professional, and very helpful throughout the process. They made the viewing feel relaxed and answered all my questions clearly.

I’m pleased to say my offer has now been accepted, and I really appreciate the support and guidance I received. Thank you to Taylor Moves for making the experience smooth and positive. I would definitely recommend them to anyone looking to buy or move home.

23 July 2026
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Reply from Tailormade Moves

Your recommendation means a great deal to the team and we wish you every happiness in your new home. Louise and the TMM Team

Rated 5 out of 5 stars

Everyone we have dealt with at…

Everyone we have dealt with at Tailormade has been absolutely amazing. Super responsive to questions and kept updated throughout the whole house selling journey. Louise was so professional and supportive and we couldn’t have asked for more.

22 July 2026
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Reply from Tailormade Moves

Thank you for your wonderful review. I’m so glad you felt supported every step of the way, and it truly means a lot to hear your experience was so positive. It was a pleasure working with you, the whole team will be delighted with your comments. Louise

Rated 5 out of 5 stars

Fantastic service every time

I have had various dealings with Tailormade Moves over the 13 years they have been in business and although I have tried other agents within this time I have always gone back to TMM.

My experiences have ranged from letting out a property, selling property they marketing and buying property they marketed.

Each and every interaction I've had has been exceptional, always friendly and professional.

I cannot rate TMM highly enough and would not go anywhere else!

21 July 2026
Unprompted review
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Reply from Tailormade Moves

Hi Danielle,

Thank you so much for the lovely review! We really do appreciate it.

You were one of our first-ever customers, so it's amazing that you've continued to support us over such a long time period. Always a pleasure to be able to help. Hopefully see you soon. Karine & Team TMM

Rated 5 out of 5 stars

Tailormade have provided a great…

Tailormade have provided a great service from the start, they are available to answer queries at all hours, easy to get hold of and kept me up to date regularly.
I mainly worked with Katherine however Travis also stepped in last minute to do some viewings and both were able to provide feedback from viewings quickly and were able to give me advice and answer all of my queries.

9 July 2026
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Reply from Tailormade Moves

Thank you so much for your kind words and for taking the time to leave such a lovely review. It was a pleasure working with you throughout the process.
I am delighted to hear that myself and Travis were able to provide the support, communication, and advice you needed, and we'll be sure to pass your feedback on to them. Keeping our clients informed and making the process as smooth as possible is something we really value.
Thank you again for choosing Tailormade. We wish you all the very best for the future.
All the best, Katherine

Rated 5 out of 5 stars

The service from Katherine at…

The service from Katherine at Tailormade Moves was fantastic. From the very beginning she was friendly, professional, knowledgable and her communication was excellent. Katherine made the sale of our house a stress free experience I would recommend her to anyone looking to sell their home.

14 July 2026
Unprompted review
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Reply from Tailormade Moves

Thank you so much for your lovely review. It was an absolute pleasure helping you with the sale of your home.
I'm so pleased to hear that you found the process stress-free. That's exactly the experience we aim for at Tailormade Moves.
Thank you for putting your trust in me and the recommendation. I wish you all the very best in your new home and for the exciting chapter ahead. Katherine

Rated 4 out of 5 stars

All members of the team at Tailor Made…

All members of the team at Tailor Made Moves have been great at advising of arranged viewings and providing regular updates, feedback from viewings and advice. A friendly professional service that I'd happily recommend to others.

14 July 2026
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Reply from Tailormade Moves

Thank you for your lovely review. We’re really pleased you felt well looked after and appreciated the updates and feedback throughout. Your recommendation means a great deal to the team.

Rated 5 out of 5 stars

Great service from start to the end

Great service from start to the end. House sold out in a week. Katherine made the whole process seamless. She helped us choose responsible buyer. Thank you.

26 June 2026
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Reply from Tailormade Moves

Thank you for your wonderful review, Agnieszka. We always take into account what's most important to you as a seller, and I'm delighted we were able to achieve such a great result for you.
Wishing you and your family all the very best in your next property and for the future. Thank you again for placing your trust in myself and the TMM team. Katherine

Rated 5 out of 5 stars

Great service

Great communication .

From the start the team were fantastic, great knowledge and guided me through the steps and made everything clear.
Emails and text messages for viewings and reminders were very good. Louise Mackay went above and beyond in showing off the house, very flexible. Would definitely recommend this company . Thankyou so much.

14 May 2026
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Reply from Tailormade Moves

Thank you so much for your lovely review. I’m delighted the process felt clear and well supported, we really appreciate your kind words. It was a pleasure showing your home and helping you through each step. Best wishes, Louise.

Rated 5 out of 5 stars

Amazing communication ⭐️⭐️⭐️⭐️⭐️

Outstanding service from first introduction/visit to the property by Louise followed by equal support from the wider office based (Rhea) team thereafter. I was updated routinely with progress during critical stages of the purchase and left in no doubt the company had my interests at heart. I think I have found my final home, but if not, I’ll seek the services of Tailor Made in the future.

23 June 2026
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Reply from Tailormade Moves

Thank you so much for your wonderful review. It was a real pleasure meeting you and supporting you throughout your purchase. I’m delighted to hear that you felt well looked after from my first visit to the property right through to the updates from Rhea and the rest of our office team. Louise & Rhea.

Rated 5 out of 5 stars

Thank you!

From the estate agent (Travis) and all of the office staff involved we have had a perfectly seamless service. No question too silly, no request too big. Thank you

22 June 2026
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Reply from Tailormade Moves

Thank you for your lovely words from Travis and the team!! All the best with your next chapter

Rated 5 out of 5 stars

The staff were professional

The staff were professional, pleasant and very helpful. They kept in touch throughout and made it clear that I could get intouch when ever needed information.

19 June 2026
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Reply from Tailormade Moves

We’re really pleased to hear you found the team professional, pleasant, and helpful, and that you felt well supported and kept informed throughout. It’s great to know you felt comfortable reaching out whenever you needed anything.

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