Kukoon Reviews 

47,112
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers love the exceptionally quick delivery service and the fantastic product selection, noting that orders always arrive promptly and completely transform their living spaces. Buyers frequently mention that the rugs are beautifully designed, incredibly soft underfoot, and offer truly great value for money. Some reviewers were not happy with the overall durability, noting specific problems like fraying edges or unexpected thread pulls after just a brief period of use. A few other people also felt that certain items felt far too thin or significantly lower in quality than what was originally described on the website.

What people talk about most

Product

Users describe positive interactions with product, highlighting the lovely quality, great value, and wide... See more

Quality

Reviewers highlight positive aspects of quality, noting that the rugs are beautiful, well-priced, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the impressive speed... See more

Order

Consumers find the ordering experience to be highly positive, highlighting a smooth and efficient process.... See more

Service

Clients share positive opinions on service, highlighting outstanding experiences and helpful showroom advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more

Rated 5 out of 5 stars

This is my third purchase from this company. All three rugs arrived in perfect condition. Postage was really fast. Rugs look beautiful and are exactly as described. Really good quality. I will definit... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(47,112)

1,296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely bright rug

Lovely bright rug! Makes a real difference to my rather dull looking lounge. It’s thin as expected but for what I needed it for it’s perfect. You definitely need a gripper though if it’s being laid on laminate or wood flooring. They do recommend you get that however I wanted to be sure I was happy with the rug first.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Love my new rugs

Love my new rugs. They look beautiful! Delivery was fast and everything arrived exactly as ordered. These look exactly like they looked on the website! Love the quality!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Rugs

Fantastic Rugs! Looks great and feels lovely underfoot. Was surprised how it fit in a box but this shows how compact it is and how it can be machine washable. Excellent customer service. Ready to answer all questions and queries. So happy with my purchase I bought another one!! Worth the money!

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Not what I expected

Over the years I have bought almost 10 rugs from Kukoon, and I have loved every single one!
As a company Kukoon is incredible, they are reliable, fast to deliver and extremely helpful.
This rug however was a massive disappointment. The fabric is extremely light, almost like a cloth on the ground, that could easily rip. It doesn't have a rug look or texture. The colour is a lot darker than in the pictures and the structure/edges of the rug are not straight.

12 August 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Michelle, ten rugs over the years is no small thing, and hearing you say you've loved every single one until now genuinely means so much to us.

What you're describing with the fabric and the edges isn't the standard we want sitting in your home, and while colour can shift slightly between screen and room, it should never feel like a different rug entirely once it arrives. We want to make this right for you. Could you pop us an email at support@kukoon.com with a couple of photos, including the edges and a close-up of the weave? We'll take it from there and look after you properly,

Thank you for being so honest with us, and for staying with Kukoon through the years. We don't want this to be the rug that changes that. ❤️

Rated 5 out of 5 stars

Honestly

Honestly, what an incredible Company Kukoon are.
I ordered yesterday and it arrived today (Via Amazon though) My Rugs are just amazing.... better I would say than Ruggable/Teppana) and whoever does your marketing is just fabulous.... excellent humour.
So happy thank you

12 August 2026
Unprompted review
Rated 3 out of 5 stars

Cushions poor Rugs good quality for price

Rugs are good quality. Cushion covers fell apart after 6ish months. They have sent out replacements but customer service were a bit rude (called me a Karen 🤣)

Overall good rugs for the price, wouldn’t recommend the cushion covers

12 August 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Hi Hollie, thank you so much for the honest review; We really appreciate you taking the time! 🥰

So glad you're loving the rug itself; that's exactly what we love to hear. Sorry the cushion covers didn't hold up, though; that's really useful feedback for us and something we'll flag with the team!

On the "Karen" comment, that's genuinely an issue we have had with our system. We've had some automation gremlins causing some errors, but either way it's on us to sort, and we're looking into it so it doesn't happen again. If you'd like us to look into your specific case, pop us a message at support@kukoon.com and we'll get it sorted properly! ❤️

Rated 2 out of 5 stars

rug was not as expected or advertised

rug was not as expected or advertised. Was all folded up in a box so had loads of creases that did not fall out when laid flat. Also the rug was uneaven and did not have straight edges so looked lopsided on the floor

10 August 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Denise, thank you for letting us know, and I'm sorry to hear the rug hasn't arrived looking the way it should.

Creasing from being folded in transit is common with rolled or folded rugs, and it usually settles out within a couple of weeks once the rug has had time to relax and take some weight; laying heavier furniture across it can help speed that along. The uneven edges are a separate matter, though, and not something we'd expect to see, so we'd like to take a proper look at that for you.

Could you send a couple of photos to support@kukoon.com, the rug laid flat and a close-up of the edges? We'll get this looked into and sorted for you from there.❤️

Rated 5 out of 5 stars

A very positive experience

I was kept well informed of the delivery date and time and was able to track the delivery on the day.

Very pleased with the rug. It was well packaged and arrived in perfect condition. It flattened out easily with no curled corners. The photographs on the Kukoon website gave an accurate idea of the texture and colour.

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Rug is perfect

Rug is perfect. Exactly how it is in the picture and matches perfectly with our decor. However, the size of rug I chose is actually 10cm bigger on the width and length despite the online measurements. We have made it fit though by pushing it under the radiator cover so all is ok.

9 August 2026
Unprompted review

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