KrystalKollectz Reviews 

472
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often noting that items arrive in perfect condition and are authentic. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected. Reviewers also appreciate the meticulous packaging, ensuring that products are well-protected during transit and often include thoughtful extras like bonus cards. The staff is commended for their friendly service, clear communication, and helpful updates regarding orders. However, some people were dissatisfied with communication issues, describing experiences where staff were perceived as rude or misleading, particularly concerning product availability and order processing. There were also occasional mentions of shipping address complications, where orders were processed despite address discrepancies.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the accurate descriptions... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast shipping and quick... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the fast... See more

Quality

People report positive experiences with quality, consistently praising the careful packaging and excellent... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, friendliness, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased my first two simplified chinese jumbo pack booster boxes from KrystalKollectz, Black Crystal Blaze & True Mystery. These two boxes had to travel some distance to get to me, but they arri... See more

Rated 5 out of 5 stars

This is my first time ordering foreign booster boxes from this website and when it’s my time to do my first review, I saw she got 1 star. Don’t know why. She deserves all stars! Those boosters boxes d... See more

Rated 5 out of 5 stars

All my items were well packaged and secured, and did not take long to get here. 100% will be a frequent customer and I've even recommended to my friends who have been interested in collecting other la... See more

Rated 5 out of 5 stars

Received my item as soon as it was available for a pre-order. Communication was so good they even checked to make sure I understood the cards were Traditional Chinese vs MaInland. great product- gr... See more


Company details

  1. Film and Video Producer
  2. Blogger
  3. Collectibles Store
  4. Hobby Store
  5. Shipping Service
  6. Trading Card Store

Written by the company

I create Youtube videos explaining and translating non-English Pokemon releases in detail. To complement my content, I also offer authentic Pokemon products from around the world on my Web Shop. This gives anyone who wishes to collect Pokemon cards in different languages (e.g. Japanese, Simplified Chinese, Korean, etc.) an opportunity to obtain Pokemon products from other countries. I also ship worldwide, so that collectors from around the world can purchase Pokemon card products in different languages - all in one place!


Contact info

4.9

Excellent

TrustScore 5 out of 5

472 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(472)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! They contacted me and made sure my information was correct before shipment. Also packaged the product nicely and even put freebies in the package!

21 October 2025
Rated 5 out of 5 stars

Great experience

Fast shipping! Ordered a card and couple of booster boxes, all of them were very well packaged and arrived in great condition! Package also came with a few freebies which was greatly appreciated. Looking forward to purchasing again in the future!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer

Krystal was very communicative before and during the shipping process. Package was delivered early and in perfect, sealed condition. She even included a couple packs with the package that I was not expecting! Overwhelmingly positive experience. Will be buying from Krystal again and will be recommending to my friends as well.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

I will be shopping again.

Shopping on the site was a great experience. Customer Service follow up was timely. Product delivery communication was accurate. Arrived without issue. Overall great experience.

19 October 2025
Rated 5 out of 5 stars

Chinese booster box

Really happy with my purchase. The communication from her was great, she gave you updates on when the pre order would ship out and all that, item securely packaged, and even some freebies. I would recommend and I’ll be back. Thank you!

17 October 2025
Rated 5 out of 5 stars

My package arrived in perfectly sealed…

My package arrived in perfectly sealed condition! International shipping took a while, so I reached out to Krystal who replied within a day to put my mind at ease. Everything arrived perfectly, and I just love getting box sets from them—I'll absolutely be back for more!

11 August 2025
Unprompted review
KrystalKollectz logo

Reply from KrystalKollectz

Hello!
Thank you for your feedback. However, I do not see your name in my system. If you did place an order from outside the USA, please understand that the shipping times will vary based on the service you choose as well as the country you are based in. If you are concerned about the shipping time from your previous order, you are more than welcome to choose a faster service next time. Please understand that I ship out orders as soon as possible.

Thank you

Rated 5 out of 5 stars

Impressive

First time buying from KrystalKollectz and I have to say that I am impressed. The process was quick and easy. Booster boxes was packed very nicely with bubble wrap and shipped super fast. The shipping box looked like it has been through a lot (not sure what UPS did and totally NOT KrystalKollectz's fault) but like I've mentioned, the booster boxes was wrapped well so there was minimal damage. I am very happy with my purchase and would purchase again!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

First time buying from this seller and it was great. Item came in on time and packaged well, was also given some free cards with my order. Seller was great communicating updates on my order. Will definitely buy from again.

2 October 2025
Rated 5 out of 5 stars

First time buying

First time buying the shipping was great the price was also great came carefully packaged with other freebies that I didn’t expect but highly appreciated i definitely recommend 👍👍👍👍

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I received My order right away after ordering. The card was protected. I love the extras that were included. I placed my next order after opening the package. Thank you for helping me with my international collection.

11 October 2025
Unprompted review

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