KrystalKollectz Reviews 

472
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often noting that items arrive in perfect condition and are authentic. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected. Reviewers also appreciate the meticulous packaging, ensuring that products are well-protected during transit and often include thoughtful extras like bonus cards. The staff is commended for their friendly service, clear communication, and helpful updates regarding orders. However, some people were dissatisfied with communication issues, describing experiences where staff were perceived as rude or misleading, particularly concerning product availability and order processing. There were also occasional mentions of shipping address complications, where orders were processed despite address discrepancies.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the accurate descriptions... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast shipping and quick... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the fast... See more

Quality

People report positive experiences with quality, consistently praising the careful packaging and excellent... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, friendliness, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased my first two simplified chinese jumbo pack booster boxes from KrystalKollectz, Black Crystal Blaze & True Mystery. These two boxes had to travel some distance to get to me, but they arri... See more

Rated 5 out of 5 stars

This is my first time ordering foreign booster boxes from this website and when it’s my time to do my first review, I saw she got 1 star. Don’t know why. She deserves all stars! Those boosters boxes d... See more

Rated 5 out of 5 stars

All my items were well packaged and secured, and did not take long to get here. 100% will be a frequent customer and I've even recommended to my friends who have been interested in collecting other la... See more

Rated 5 out of 5 stars

Received my item as soon as it was available for a pre-order. Communication was so good they even checked to make sure I understood the cards were Traditional Chinese vs MaInland. great product- gr... See more


Company details

  1. Film and Video Producer
  2. Blogger
  3. Collectibles Store
  4. Hobby Store
  5. Shipping Service
  6. Trading Card Store

Written by the company

I create Youtube videos explaining and translating non-English Pokemon releases in detail. To complement my content, I also offer authentic Pokemon products from around the world on my Web Shop. This gives anyone who wishes to collect Pokemon cards in different languages (e.g. Japanese, Simplified Chinese, Korean, etc.) an opportunity to obtain Pokemon products from other countries. I also ship worldwide, so that collectors from around the world can purchase Pokemon card products in different languages - all in one place!


Contact info

4.9

Excellent

TrustScore 5 out of 5

472 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(472)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simplified Chinese Gem Pack Vol 3 B

Simplified Chinese Gem Pack Vol 3 B. Boxes were packaged extremely well and received in pristine condition. Receive some xtra goodies which was appreciated! Pulled Ceruledge/Arven & Morpeko as well!!!

3 October 2025
Rated 5 out of 5 stars

The transaction was quick and simple

The transaction was quick and simple. Fast shipping as well, when I got my order I found some extras and freebies in there box as well. Stickers and other goodies. The material for shipping was bubble wrap to ensure orders are safe from being dinged or dented which mine came in perfect condition so I am 100% satisfied.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great experience! I had updates on a pre-order item for every step of the way, items came quickly, and packaged very well. Absolutely would buy with Krystal Kollectz again (and again and again!)

9 October 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer: 100% satisfied

First time buyer: I had a great experience buying two booster boxes from Krystal. Great communication about shipping and products arrived rather quickly and safely. The extra little language cards and sticker were a nice little treat. This was one of the most pleasant experiences I've had buying pokemon product online and I would 100% buy again from this store.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

GemPack Vol.3

As always, delivery of my order came in without any issues. Really liked the pulls from the Gem Vol. 3 box. It was fun seeing all the different foils of the cards in another language to boot. Will continue ordering from Krystal for any Chinese or Korean boxes for sure.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Vast selection of multi-language Pokémon cards.
Competitive prices.
Excellent customer service.
Packaged well.
Great experience overall.
Glad to give them my business.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Happy Shopper

KrystallKollectz is one of 4 places i usually go when items get hard to find its easy to shop and items are well shipped also her signed cards are neat

16 September 2025
Rated 1 out of 5 stars

Harassed me via DM on Instagram. She used to have great customer service

Great customer service! I have messaged Krystal plenty of times and she quickly responds! And is an expert in her field and a wealth of knowledge. I always enjoy doing business with her.

Recently had a rude experience with her that matches up to others complaints and experiences. Really did enjoy doing business with her but probably will no longer purchase from her. Customer service is key to good business.

Now she is private messaging me on Instagram with multiple messages. Buyers beware.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

ABSOLUTE AMAZING SERVICE FROM KRYSTAL

ABSOLUTE AMAZING SERVICE FROM KRYSTAL. WHEN I FIRST PLACED AN ORDER SHE IMMEDIATELY CALLED ME AND SAID A PRODUCT SOLD OUT BUT WILLING TO INCLUDE SOME PACKS IF I PLACE MY ORDER AGAIN GETTING A DIFFERENT ITEM. I did then instant shipped too in the next hour. When it delivered usps had an issue that it delivered to a parcel locker, which I don’t even have parcel locker and there wasn’t any key or notes for a locker. mostly human fault of the mailman. complained to usps and also let Krystal know, she instantly called me again and try to resolve it and also reassured that it had insurance and etc. then next day afternoon it arrived and when I opened it looked absolutely well packaged and beautiful and she did include the bonus packs along a thank you card and a pin. Absolutely amazing service and deserves more business. 100/100 customer service and products. THIS IS YOUR GO TO EVERYONE! MUST BUY FROM KRYSTAL KOLLECTS it’s not even a joke she is absolutely amazing. Going to 100% buy again

16 September 2025
Unprompted review
Rated 1 out of 5 stars

((BUYER BEWARE))

We definitely do not recommend this seller as Krystalkollectz is very unprofessional on meny levels then just the one we mentioned but she and her team have been very rude and misleading to me and my children over a very simple communication issue due to her not being able to sell product that she clearly has listed on her site and blames us for everything, she has refunded us twice and both times has not held herself accountable or reached out to us for a reason on specifically why until meny emails later and at that point she was already pointing the finger at us and being very rude about us reaching out to her to fix the situation, she said that she tried to call and leave multiple messages but we cannot answer only by email we told her this and she didn't like that at all , then after we told her about this she had took off all the single cards off her site as if she couldn't do it her self and needed us to remind a businesswoman of this (if you can't sell sumthing at the moment it shouldn't be listed hello that is common business sense) she could have handled it way better but instead with bad communication and worse customers service it has turned into a very bad experience with them they have continually lied and have not held themselves accountable for there actions and my family and I will not longer be mistreated bye them as they have lost 5 loyal customers, what a shame on them, we will never be doing business with them again.
As we are not the first one's to have gone through this as you can see.

Ps. Be very cautious moving forward we had purchased from her before and we would never have thought she would treat us this way so be very careful this could be you.

Shalom to all.

31 August 2025
Unprompted review
KrystalKollectz logo

Reply from KrystalKollectz

I was out of the country temporarily and I could not fulfill this individual's order. This person refuses to acknowledge that I could not ship for a temporary time and on top of that, does not answer the phone when I tried to call them multiple times. This individual does not listen to reason and for the record, I have never spoken to his children. To any business owner out there, Please wary of this buyer as he is very difficult to deal with.

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