KrystalKollectz Reviews 

472
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often noting that items arrive in perfect condition and are authentic. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected. Reviewers also appreciate the meticulous packaging, ensuring that products are well-protected during transit and often include thoughtful extras like bonus cards. The staff is commended for their friendly service, clear communication, and helpful updates regarding orders. However, some people were dissatisfied with communication issues, describing experiences where staff were perceived as rude or misleading, particularly concerning product availability and order processing. There were also occasional mentions of shipping address complications, where orders were processed despite address discrepancies.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the accurate descriptions... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast shipping and quick... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the fast... See more

Quality

People report positive experiences with quality, consistently praising the careful packaging and excellent... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, friendliness, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased my first two simplified chinese jumbo pack booster boxes from KrystalKollectz, Black Crystal Blaze & True Mystery. These two boxes had to travel some distance to get to me, but they arri... See more

Rated 5 out of 5 stars

This is my first time ordering foreign booster boxes from this website and when it’s my time to do my first review, I saw she got 1 star. Don’t know why. She deserves all stars! Those boosters boxes d... See more

Rated 5 out of 5 stars

All my items were well packaged and secured, and did not take long to get here. 100% will be a frequent customer and I've even recommended to my friends who have been interested in collecting other la... See more

Rated 5 out of 5 stars

Received my item as soon as it was available for a pre-order. Communication was so good they even checked to make sure I understood the cards were Traditional Chinese vs MaInland. great product- gr... See more


Company details

  1. Film and Video Producer
  2. Blogger
  3. Collectibles Store
  4. Hobby Store
  5. Shipping Service
  6. Trading Card Store

Written by the company

I create Youtube videos explaining and translating non-English Pokemon releases in detail. To complement my content, I also offer authentic Pokemon products from around the world on my Web Shop. This gives anyone who wishes to collect Pokemon cards in different languages (e.g. Japanese, Simplified Chinese, Korean, etc.) an opportunity to obtain Pokemon products from other countries. I also ship worldwide, so that collectors from around the world can purchase Pokemon card products in different languages - all in one place!


Contact info

4.9

Excellent

TrustScore 5 out of 5

472 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(472)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick Shipping and Great Packaging

I purchased two booster boxes and they arrived within a couple of days of me placing my order. It was packaged really carefully and bubble wrapped, so the sealed booster boxes were still in absolutely mint condition when they arrived. The package also arrived with a few complementary Pokémon cards in different languages which was really cool and such a thoughtful addition to the packaging. I'd highly recommend this seller to anyone.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Loyal customer

I have ordered from this site countless times times and it’s always well packaged and authentic. The cool other language cards she throws in makes it fun as well!

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Canceling orders because addresses not matching

So I ordered a booster box of Detective Conan, but I used a Po Box address. She immediately called and said I needed a physical address along with the billing and shipping address to match. I made all the correct changes and the booster box was able to ship.

4 days later I order a One Piece booster box and the order was canceled 6 hours later. I reached out via email and when they replied apparently I needed my card address to match along with the shipping and billing address.

How the hell was I able to get a booster box to ship without my card address but all of a sudden I need my card address to match everything else. This makes absolutely no flipping sense and its pretty obvious krystal kollectz is making up rules on the fly to cancel orders. I'm able to order on Amazon, dvs shoes, and igloo without any addresses matching.

So its pretty clear she does not know what my credit card address is because one item shipped without it but now all of a sudden I need it. Also there is nowhere to input your credit card address when entering a new card.

Krystal Kollectz you need to do better because giving me the run around on addresses matching is pathetic and I will definitely shop around somewhere else because I damn well know you will find another excuse to cancel my order

28 November 2025
Unprompted review
KrystalKollectz logo

Reply from KrystalKollectz

Hello

Please understand that I personally do not ship to P.O. Box addresses. Unfortunately, many people have done chargebacks on their orders when using a P.O Box address. This was nothing personal and I made sure to ship your first order out immediately on the day of release (Detective Conan). You will find that many onlines stores and businesses do not ship to P.O. Boxes, including many eBay sellers. Also your bad attitude is not appreciated when attempting to resolve this issue.

Please more be considerate and understand that not everyone ships to P.O. Boxes.

Rated 5 out of 5 stars

The shipping took a little bit due to…

The shipping took a little bit due to it being a preorder so be warned of that. But the products are 100% authentic and very well taken care of!! I got the thai inferno x booster box, pulled the oricorio sar and a couple other cool cards!

20 November 2025
KrystalKollectz logo

Reply from KrystalKollectz

Thank you for the 5-star review and congratulations on your pulls. Please understand that shipments for this release took longer than usual since a typhoon in Thailand delayed the products. I called those who have pre-ordered the Thai version of Inferno X to make them aware of the situation. All products are shipped within 24 hours once they have arrived. Please keep this mind when ordering.

Thank you

Rated 5 out of 5 stars

Great 👍

I’m a subscriber to Krystal’s YT and I was super excited to see the pokemon selection on her site. Shipping was great, everything came and I appreciate the extras included. I’m excited to see what I pull!!
Just make sure your shipping and billing match because your order will be cancelled (happened to me and I adjusted that). I understand that’s what this seller prefers so just make sure to do that when you order.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing seller

Amazing seller. Stayed in communication with me throughout the whole process. Fast shipper, and the products were well packaged. I will be purchasing from this seller in the future and will recommend the seller to other collectors.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

This is my first time ordering foreign…

This is my first time ordering foreign booster boxes from this website and when it’s my time to do my first review, I saw she got 1 star. Don’t know why. She deserves all stars! Those boosters boxes do not lie and I had fun pulling some sweet fire and enjoy collecting some specific Pokemons with multiple languages. This is all going to my personal binder. Thanks again Krystal!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Inferno X Booster Box (2025)

I received my order in less than 48 hours (im on the east coast) with free shipping. My order was packaged very secure, all original packaging of course. Seller even threw in some extra goodies. 10/10 experience. Will purchase again.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

wonderful experience

Fast shipping, well packaged, and wonderful communication. Its nice to find a trustworthy store to purchase multi-language cards from in the U.S.! I will definitely be a repeat customer

27 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look