One of gantry order is missing one of screw fittings and the microwave is lots of dent.. I'm not really happy but I don't want to call them back because I know it will be long process. Hope this w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We frequently receive damaged items, when ever we order and the main issue is that after we place an order, we are notified days later that the items are out of stock and refunded. This results in unn... See more
Sent out a heavy appliance with no protective packaging which got damaged in transit twice. Was told to send back at my own cost which I did £50…. No refund given despite being sent time stamped evide... See more
do not use they are rip off merchant brought a display case for cake doors were ill fitting .... was told I have to reply in 24 hours to any delivery issues or its not there... See more
Company details
Written by the company
KRD Catering - a leading UK supplier of commercial catering equipment, offering a wide range of cooking, refrigeration, food prep and display equipment at competitive trade prices.
Contact info
Unit 8, Sharvatt Business Centre, Keats Road, DA17 6BP, Belvedere, London, United Kingdom
- 01322 923 522
- info@krdcatering.com
- krdcatering.co.uk
2.0
Poor
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Negative experience
Hello, purchased a fryer, in late November 2024. As a new business and first of all one side has stopped working and now the other side, I have contacted them, and they are good with replying but not getting a resolution or getting anywhere so resorted to writing this review.
23 March 2025
Unprompted review
Fast delivery
Came quicker than I expected. Said 2-4 days but they managed to deliver it next day. Nice prices too
6 February 2025
Unprompted review
Terrible Customer Service and Lack of…
Terrible Customer Service and Lack of Support
I purchased an industrial mixer from KRD, but unfortunately, it arrived damaged and with electrical issues. I immediately contacted the company and was told over the phone that an engineer would be sent to resolve the issue. However, after multiple calls and emails, I have yet to receive any confirmation of when this will happen.
Now, the company is not answering my calls or responding to my emails, leaving me with a non-functional machine and no solution. I have formally requested a pickup and a full refund, but so far, no action has been taken.
The lack of commitment and support from KRD has been extremely frustrating. I do not recommend this company to anyone looking for reliable products and customer service. If I do not receive an immediate resolution, I will have no choice but to take legal action.
11 March 2025
Unprompted review
I purchased an electric griddle from…
I purchased an electric griddle from KRD on 12th February 2025 and received it on 14th February 2025, but it doesn’t work at all. I have tried contacting their customer service multiple times, but they have completely ignored my requests for support. The lack of response and poor service is unacceptable. I would not recommend buying from this company as they do not stand behind their products or assist their customers. Very disappointed!!!!
12 February 2025
Unprompted review
Despicable Customer Service
If I were able to write a minus review I would. We are a small military veterans charity who provide a free hot meal every day. We fundraised for a replacement freezer, a significant spend for us and purchased it from KRD. It arrived broken and on a broken pallet dumped on the street outside our building. Despite numerous emails KRD continues to ignore us, haven’t picked up the faulty freezer and provide a refund. They should be ashamed of themselves and their customer service is despicable. Buyer beware.
10 January 2025
Unprompted review
Superb
Superb company. I ordered an industrial mixer for my fledgling business and I have to say it was a very smooth transaction. Even the courier gave me a hand to get it into the premises as it weighed 91kg. 10 out of 10
10 December 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.