KRD Catering Reviews 

Bought a juicer that never arrived, emails ignored, and phone not being answered or not on hook.

I wish I had read the reviews before ordering, as this company is a scam and dropships cheap items from China, and they don't have physical inventory or legit items they list on their website

Avoid like the plague

Purchaced a glass cabinate, its made in china, has chinese inatructions and was impisible to put together.
Once together it smashed in 3 days.
Cheep chinese rubbish.

I purchased a meat slicer from this company for home use (albeit a small commercial unit).

There were little to no updates on delivery, only on chasing by phone did they tell me they would get back to me, I didn't hear back but then received an email update a couple of days later.

The device when it arrived was supplied with a scrap of paper, in extremely poor English with no useful advice on key areas (especially for a commercial and potentially dangerous device) such as assembly, safe operation, cleaning or troubleshooting. I requested more information only to be told over and over that the information is in the manual, despite them not actually being able to point to the information on any of the topics.

The machine is also faulty, with the slicing blades rotating in the opposite direction than would be needed to actually slice anything. KRD asked for a video showing how i'd assembled the unit (they later claimed it comes pre-assembled) and showing the blades rotating in the wrong direction. I supplied this. They denied the problem asking for another video, so another was supplied demonstrating the blades kicking anything out that was placed in the hopper, still not acceptable to them. Yet another video requested. Each time, moving the goalposts and lying as to what they'd previously said (it's an email thread, pretty clear!!)

They have tried everything to get out of refunding or accepting a return for this faulty kit so been passed to solicitors.

I'd strongly advise avoiding these box shifters like the plague. Their kit is readily available elsewhere, their service can't be as bad as KRD

I ordered a pot from them , unfortunately it was damaged, I sent a email and they called me few days later , they dealt with it immediately with a new replacement highly recommend.

AVOID AVOID AVOID AVOID ,

LUCK OF PHONE CONTACT
YOU BE LUCKY IF SOMEON CALL YOU BACK AFTER LEAVING 3 VOICEMAILS AND CALLING FOR 3 DAYS IN A RAW.

FROM THE BEGINNING PAID EXTRA FOR EXPRESS DELIVERY. ITEM RECEIVED DAYS AFTER . (MONEY REFUNDED)
I NEED TO SAY THAT WAS THE ONLY ONE positive EXPERIENCE THAT I GOT .MONEY BACK FOR DELIVERY SERVICE I NEVER RECEIVED.

PRODUCT QUALITY IS A MASIVE JOKE .
BOUGHT BAIN MARIE WHICH NEARLY CAUSED FIRE ON SITE AND DIDNT LAST EVEN A MONTH USED FOR AROUND 4 HOURS A DAY MAX .
NOTHING NOTHING NOTHING IS COVERED UNDER WARRANTY APART FROM PARTS (JOKE JOKE JOKE).

LISTEN TO THIS

YOU NEED TO PAY FOR ENGINEER TO MAKE A REPORT WHATS WRONG WITH THE UNIT AND OBVIOUSLY PAY FOR IT BY YOUSELF . THEN YOU NEED TO PAY FOR THE PARTS ANYWAY BECAUSE THEY ARE CLASSIFIED IN TERMS AND CONDITIONS UNDER "CONSUMABLE PART"JUST WONDERING WHAT IS NOT CONSUMABLE PART PROBABLY THE CARDBOARD USED TO PACK THE ITEM.

THEY TRYING TO SAY THAT BUSINESS TO BUSINESS PURCHASE DOESNT COVER YOU AS A CUSTOMER by customer protection act WHICH IS NOT TRUE OBVIOUSLY.

IM TAKING LEGAL ACTIONS AGAINST THEM NOW.

BE CAREFULL PEOPLE DONT WASTE YOUR TIME AND MONEY

Do not buy a product and regret later.
Made a mistake , bought items without reading these reviews. Bought many products for the new restaurant kitchen. Specially electric or gas equipments do not buy from them. Most of them doesn’t work and have issues. They do not accept the fault in the product rather they will blame on you even when you have letter from certified engineer about fault in the product.

Purchased a brand new pizza oven for my business
2 weeks in the control buttons fell off
So they send replacement ones
7 weeks later oven failed completely and keeps short circuiting the electric supply

They now want me to employ an engineer to find out whats wrong with it at my own cost??? So they can send me the parts For a brand new commercial machine that hasn’t even lasted 2 months!!!
the warranty is not worth the paper it is written upon.
Shocking customer service- buy elsewhere!!!

DO NOT BUY ANYTHING FROM THESE SCAMMERS!!!!
Purchased a griddle.from them staying brand new when it came clearly used and damaged. Contacted straight away.to.tell them they asked.me to.send it back. Then they said I had used it and won't give me refund!!

Sold a faulty item, completely unusable, no refund or replacement even though the item had only been purchased 4 weeks ago. Offered a 10% discount on a replacement, I don't think so.

Dreadful customer service. Bareface lies on delivery. They say delivery starts from Dispatch not from when you order as per website. Late delivery. Should have read the reviews first. AVOID.

Terrible product and customer service. Spent over £200 on a cake display cabinet which was awful quality and bent. The glass spontaneously shattered after assembling. Contacted them explaining the problem and was met with awful customer service basically saying as it was business to business purchase we have no rights and don’t care. Absolutely disgusting company and awful products.

**Do not use this company. They are absolutely terrible. All their machines are made in China, and I have no idea if they meet UK certification standards. I recently bought an ice cream machine, and it already had problems on the very first day I used it. They claimed that our voltage was too high and had damaged the circuit board, causing the machine to suddenly stop working. I spent a long time discussing the issue with their Chinese technicians, and tried many different solutions, but nothing worked. In the end, they said the circuit board needed to be replaced.**

**I contacted the company to request a refund since the ice cream machine was faulty from day one. In their email, they told me I would get a refund as long as they received the returned machine. But after I sent it back, they said that after their investigation, there was nothing wrong with the machine and they wanted to send it back to me. Is this a joke? I already told them there was a voltage issue—am I lying? Their internal communication is terrible. I honestly believe this ice cream machine is not suitable for use in the UK. They don’t provide a transformer, so how can it be safely used with different voltages? When I used this machine, even my waffle maker next to it tripped and broke! Who is going to compensate me for my losses? Now they are trying to force me to accept this faulty machine again, claiming there is nothing wrong with it.**

**Finally, they told me their 14-day return policy only applies to machines that are unopened and unused. But if you haven’t opened or used the machine, how would you even know it’s broken? This is simply a joke! They are completely dishonest. I have no confidence in this machine anymore—it broke on the very first day. They firmly refuse to give me a refund or replace the machine, and are forcing me to take back the faulty machine. I have no choice but to complain to Consumer Ombudsman .**

First, I will begin by emphasising the importance of trusting the reviews presented on this page. If you delve deeper, you will discover many more reviews from different sources that support this perspective. I acknowledge that negative news tends to spread more rapidly than positive news; however, at some point, a company must conduct a thorough self-assessment to improve its services for customers. My company purchased nearly £2,000 worth of equipment in preparation for an event. We utilised the fryers once, and right from the start, the baskets kept unhinging from their holders, leading us to discontinue the use of one fryer while the chef continued to use another with heat gloves so service did not cease. I have reached out to KRD regarding the issue, and their response has been that it is a matter of wear and tear. I believe that wear and tear would imply that we had more than one use of the equipment before any issue should arise, which, in my opinion, indicates that the product is defective, as these baskets should be very sturdy when submerged in hot oil. While I would have been satisfied with just receiving some replacement durable baskets, KRD instead attempt to push us to further purchase a different set of fryer baskets which again in my opinion shows they know the ones supplied are not of
good standing order, after refusing to purchase anything further until the issue is resolved KRD have now ceased responding to my emails, demonstrating a complete lack of customer service, which reveals their true nature. Although I have not encountered issues with my other products yet, I feel it is merely a matter of time. I strongly advise against engaging with these "Cowboy builders"; do not be lured by their pricing as you will regret. We have contacted our local Citizens Advice Bureau and are in the process of reporting them to Trading Standards

Poor quality equipment , once they get you the money they will not reply and do not care stay well clear best of stand with an extra couple of quid with a bit of company

Shocking company . Stay well clear faulty items no refunds given even took the item back £2000 item and didn’t refund the money fighting them with MasterCard at the moment. There’s not even a battle. The item was faulty. They come and collected it then stop communication

Judging by the fact KRD hasn’t responded to any reviews in the last 12mths I doubt this will get a response either.

Disgusted by my experience with this company , and despite numerous emails direct to them , and their online chat NOBODY HAS RESPONDED
I spent a lot of money with them and scammed, mistreated , rude and unprofessional

A delivery of a £2k cooker was astonishing, driver couldn’t find my church so dropped the very large , heavy cooker 3 streets away on a pavement
All other items not received , no contact or reply from the company

This company is a SCAM...FRAUD call it what you will. They send you cheap, damaged items, then you will never hear from them. Stay away!

I don’t want to give them even one star 650£ put in bin

Absolutely shocking products and service. Pie warmer bought, awful quality, not fit for commercial use, fisher price could make a better product. called and spoke to someone who said it was ‘not his problem’ emailed multiple times with zero reply. Basically thieves selling online, scammers could be used to describe them. Avoid at all costs, don’t get stung like me. They should be ashamed of themselves and take down their joke of a business.

I appritiate the quick delivery and perfect customer service. The prices very good and best quality.
Thank you krd catering.