Koriwhiskey Reviews 

537
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, most reviewers were unhappy with their experience overall. Many customers found the products to be of low quality, feeling cheap and not matching the online descriptions or images. Reviewers often mentioned that the glasses were smaller than expected, appeared mass-produced from China rather than handmade in Japan, and had visible seams. The high price point was frequently cited as a major concern, given the perceived poor quality of the items received. Customers also experienced significant issues with delivery, including long wait times, missing orders, and damaged items upon arrival. The packaging was another point of dissatisfaction, with many expecting a presentation box but receiving items in bubble wrap, making them unsuitable for gifting. However, some people were satisfied with the product quality, finding the glasses beautiful and well-crafted, and appreciated the communication and service received.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity, with many praising the beauty,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the excellent quality,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting great service,... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration and... See more

Price

Reviewers highlight negative aspects of price, with many feeling that the products are an "absolute rip off"... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Wish I came across this review page before placing order with Kori Whiskey. After placing an order, I never received email on order confirmation - which feels highly spammy. And when the order finally... See more

Rated 2 out of 5 stars

I ordered 2 glasses, one arrived damaged in transit. Whilst the look and quality of the glasses is second to none the customer service has let the product down. Multiple emails, messages and no conta... See more

Rated 4 out of 5 stars

Two glasses were ordered - Fuji and Asama. This was a special gift for Christmas. When the items arrived, they were beautifully packaged in individual boxes, and were just like the photos on the web... See more

Rated 4 out of 5 stars

It was not what I expected. The glasses were much smaller and lighter than I expected. Our large cube ice did not fit. So we made slightly smaller, round ice cubes that fit perfectly. We has our f... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

537 reviews

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1-star

No recent history of asking for reviews

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2.7

All reviews

(537)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What they advertise…and what you receive

What they advertise “ Every Kori Whiskey glass is a testament to meticulous craftsmanship” is the polar opposite from what you will receive. After waiting and waiting, they finally arrived in their “original wooden casing for you to be the very next person to have touched the glass after it’s craftsman” (aka plywood?) were two flimsy cheap mass produced glasses that I would be too embarrassed to gift. A total scam.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Don’t purchase anything from here

Don’t purchase anything from here. I purchased what was advertised to be a beautiful Japanese whiskey glass and received a glass item so small it would barely hold a shot measure and you certainly can’t get your lips to the side of the glass due to the shape in order to drink anything. It resembles an eye bath and is very cheaply made. Dreadful! Extremely slow delivery too. A complete rip off. Do not buy

1 January 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the Shimo “handmade Japanese glass” that I purchased for £29.00 as a gift for a family member. I ordered on the 13th December and it has only just arrived on the 31st December after I was told the latest it would arrive was the 23rd. The “Handmade” box is awful quality and arrived with two sides of the lid cracked off.

31 December 2025
Unprompted review
Rated 2 out of 5 stars

24 days to be delivered and no gift box as advertised

Ordered this for a Christmas present on 06/12. The glass has only just arrived on 30/12 - how can it take 24 days to be delivered. It’s also advertised as a luxury ‘Japanese whiskey glass’ but shipped from china?

The packaging for the glass was abysmal, just came in bubble wrap and a plastic delivery bag, yet on their website it states that it should include an ‘authentic wooden gift box’? Where’s the gift box? The look of the glass isn’t as impressive as the photos on their website. The photos on the website look like something you’d get from selfridges, but the actual product looks like something you’d get off Temu.

I emailed their customer service twice over 3 weeks to ask when my parcel should be delivered and got a generic response that didn’t actually answer my question.

AVOID!

6 December 2025
Unprompted review
Rated 4 out of 5 stars

Nice Glass

Hi, I got 2 of the Bijutsu style glasses and I would say I would of liked them to be a bit bigger and the wood that is crafted onto the glass feels like it is going to crack.
I do like the style of the glass though.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting…

Ordered two glasses on 2nd December, still waiting for them to be delivered. They were a Christmas gift too.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

I'd give no stars if I could

I'd give no stars if I could
Ordered on December 6th!!!!
Still waiting for delivery. Wish I'd read the reviews before I ordered 😭 oh and BTW since when does hand made from Japan come from China🤬😡
Generic replies from Fastway
Left Sydney for the central coast on the 22nd 1 HOUR AWAY AND STILL NOT HERE
bye bye my money. TOTAL SCAM will be reported to the ACCC

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Worse experience!!!

Worse experience!!!!

I ordered 2 times the
"Asama - Japanese Whisky Glass (1+1 Free) Buy 1 get 1 free". And I paid for the price of it. The 19 December 2025 I only received 1 glass and never received the others one. I call the company of delivery and they didn’t have it. I also send an email to your compagny but no one answered me. I never had a refund for the missing glass. I tried to call no answer. I send email to the delivery company too and same no answer.

I post this review the 29 December and I still haven’t my refund nor the three missing glass.

I want a refund and an explanation.

29 December 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful Glass

The glass was a gift and I have not given it to the recipient yet. It is beautiful! However, I was expecting it to arrive in a wooden box for presentation. It did not. There was no indication that I had to chose that option. I would have paid more to have the box. Otherwise I am very happy with my purchase.

7 December 2025
Unprompted review
Rated 2 out of 5 stars

Not genuinely Japanese or hand-crafted

I ordered a whiskey glass from the website - I believe it’s called the Edo glass. It arrived after a couple weeks, and the packaging was quite nice. The glass itself was a decent size, but it was clear the glass was not ‘hand-crafted’ as is suggested on the website- the glass was made in a mould.

The company is based in China and there is clearly a strong focus on hiding this fact on their website. It was only after placing an order that it became apparent that these glasses are decidedly not Japanese.

The reason I have given 2* instead of 1* is because the person I gifted the glass to was happy with the gift, and it did come in a nicely presented gift box. It was of a normal whisky glass size, which it sounds like other customers might not have received, so I am grateful for that.

It’s just a disappointment that the company is parading themselves as authentically Japanese when they are not, and that the glasses are marketed as ‘hand-crafted’ when they are clearly made from glass moulds. You can actually see the seam in the glasses where the moulds have been placed together.

19 December 2025
Unprompted review
Rated 4 out of 5 stars

I ordered a glass for a Christmas…

I ordered a glass for a Christmas present , it did take some time, but i did order late.

The glass arrived well packaged and safe.

I did expect the weight of the glass itself to be a bit heavier.

My son liked it . so i guess all is well.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

This company is running a blatant and dishonest scam.

I paid 38 EUR for “whiskey glasses” from Kori Whiskey, only to later discover that the exact same item is sold on Temu for around 5 EUR. I compared them carefully — they are absolutely identical. Same shape, same size, same quality.

Kori Whiskey didn’t even bother to disguise this. The product arrived wrapped exactly like a Temu shipment, in cheap protective plastic, with no proper packaging, no branding, no effort whatsoever. It was obvious this was a dropshipped item.

The glasses themselves are a joke. The volume does not suit any drink at all — not whiskey, not water, nothing. By size, this is basically a candle holder, not a drinking glass.

When confronted, they refused to issue a refund.

This is clear, intentional customer deception — massively overpricing cheap mass-market products and presenting them as something premium. This business model relies entirely on misleading customers.

Avoid this store unless you want to overpay for Temu junk with zero accountability and zero customer service.

15 December 2025
Unprompted review
Rated 2 out of 5 stars

Legit, but not great.

On placing the order l almost immediately received an apology about delivery delays.
I am three weeks in and there is no sign of a shipment.
Email links have expired.
I am waiting for a reply to my email to customer services requesting a refund.
Tracking link for the shipment does not work.
I have received many more advertising emails but nothing linked to my order.
The goods may arrive yet. If they do I will update.
Edit. They arrived. The glass did not match the plate. The glass is very thick. They are very small. I am little and my nose bashes on the other side of the glass. No wooden box.
Upgrade to 2 stars because there is an item. It was well packaged. Not worth the price.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Always a good experience,

Always a good experience when i have ordered from Kori Whiskey. Quality products and always arrive well packaged. Customer service second to none. 100% recommend.

28 December 2025
Unprompted review

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