I purchased from Kojiva Shop thinking it was a one-time purchase. I was later charged additional recurring fees that were not clearly explained or expected. No clear subscription confirmation was pro... See more
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I would rate 0 stars if I could. Like all the reviews on here, they charged me for an item I did NOT receive AND they also charged another 2 payments from my card. When I asked them, allegedly I sign... See more
DON'T DO IT! Biggest scam! Now I'm looking at trust pilot every time. Everything people are saying is 100% true. They will not send you confirmations emails but they'll send you email saying you didn'... See more
I previously wrote a review on my experience with this company. Not a good one either. With that being said I retract my previous comments. My package was finally delivered even though you never wo... See more
Company replied
Company details
Written by the company
KojivaShop, all the latest in care and beauty.
Contact info
United States
- support@kojivashop.com
- kojivashop.com
You should know
1.6
Bad
99 reviews
Replied to 72% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely criminal
Absolutely criminal! Rip off merchants. AVOID!!!!!
New management? Same crooks!
24 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
AVOID Wish I had read the reviews…
AVOID Wish I had read the reviews before I sent money. It’s all the same as everyone else is saying
3 April 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Do not buy from these people
I bought a lymphatic massager- the “viral” one for your face. I got 2 for $24.90 and paid for it in March 19th. On March 26th I was charged an additional $49.99. I reached out multiple times and finally got a reply - the $49.99 is for a monthly VIP membership that was automatically charged to me because of the “promotional deal” for the face massager. I told them to cancel everything and refund me. They told me they could not do that because the $49.99 is in their terms and conditions. I told them it was very shady to have this fee that is no where on my receipt and not charged at the same time. They said sorry for the inconvenience. This place is a money grab - even if the product is good no way should they secretly charge you $50 a month for anything. And very shady that the charges comes 7 days later.
19 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
making extra charges
I been reciving charge of 50dll without no making any purches
2 April 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
No stars.
No stars.
Ordered the facial brush on the 24/03/26 for £18.74. Still waiting for that item. But, on the 1/4/26 this company helped themselves through my bank account to a further £37.72 for an order I had not placed. Contacted them via email a couple times no reply from them.
Got to wait 15 days to get that money back to claim a dispute with my bank.
Scammers.
I placed these orders on YouTube.
Never place an order from any adverts shown on YouTube.
1 April 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
I would give zero stars if possible
I would give zero stars if possible. I ordered a product that was supposed to be on sale for $4.99 with free shipping. They charged $9.99 for the product and another $9.99 for the shipping. The charge for almost $20 hit my bank account on 03/18 (ordered the 17th). Then on 03/25 they applied a $49.99 fee?! I have emailed the company at least 7 or 8 times so far with no response. I called my bank as soon as I saw the $49.99 charge and filed a fraud complaint. Also, I have not received what I ordered yet.
Do not give this company any of your financial information!
25 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Beware!
Beware!! This company will steal your money. I purchased a 1 time duo pack of lymphatic brushes. After that purchase they kept on taking "recurring payments " out of my account which wasn't authorized at all by me. I tried to contact them regarding this issue and of course they didn't get back to me. SCAMMERS!!!!
30 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
AVOID IT'S A SCAM AND MULTIPLE PAYMENTS
AVOID! SCAMMERS Be careful! EXACTLY as stated here on other reviews, ads appear on YouTube or Instagram and they get you to buy a gua sha only to take your card details and take more payments which then takes time to dispute. The order never arrives. Be careful as they reassure you that your order is going through. Then they stop answering.
30 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
AVOID AVOID AVOID
I have never received my items, or a refund that I requested. On top of that they try every day to take money from my account. My bank fortunately have blocked them so they can't do this. I wish I'd read reviews before I purchased! AVOID THIS COMPANY AT ALL COSTS
2 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
The face brush never arrived
The face brush never arrived, they then tried to charge me $49.99. Luckily, this was picked up by my bank and stopped. However, the fraud team couldn’t deal with it as they said I had unexpectedly signed up to a subscription. The dispute team are dealing with it. This site is fraudulent in my eyes.
Don’t buy from them. I’ll go back to my you tube lymphatic face draining routine… which does the job just fine.
29 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
This shop betrays you!!!
This shop betrays you!!!! you will never receive anything and they are hanging on additional CLUB Charges!!!!! They charged me with 49,90 (monthly) although I did not agree to any subscription...
I got this kind of reply 5 times....this is so awful. And again do not trust them!!!!
20 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Watch your bank account carefully
I have still not got the face brush that I purchased a few weeks ago from Kojiva. This may be a slow delivery item, so the jury is still out on the receipt of the product itself, but now having read other reports on Trustpilot about Kojiva, it appears that I may not get the brush at all and if I do it may be poor quality and not work as advertised.
However, my report is to warn others that Kojiva have tried to take £49.99 out of my account this morning, similar to the reports of others I have just read. Fortunately my bank did not let the payment go through and advised me that as my card has been compromised by a third party, my bank have had to cancel my payment card and issue a new one which will take 3-4 days to receive. So far a very unsatisfactory experience from Kojiva. .
28 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Kojiva ads on YouTube are scams
They deducted $29.85 from account on 3/21/26, the correct amount of the purchase. Then a week later on 3/28/26 they attempted to deduct (without my consent) $49.99 from my account. Fortunately, it was declined each time. DO NOT BUY FROM THIS COMPANY BECAUSE THEY ARE SCAMMERS. BTW: So far the product has not arrived.
28 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Dear Kojiva Team,
Dear Kojiva Team,
I am writing to express my dissatisfaction with your service. It has come to my attention that your business may be operating under the name tryKojiva
and despite my previous outreach to your help email, I have received no response.
I feel completely misled by your advertisements on YouTube. Please be advised that I will be reporting your ads to the platform and sharing my experience on Trustpilot to warn other consumers about your unscrupulous business practices.
Thank you for your reply. I believe this is on the back of your email to me this morning when I told you how to fix it which would be to send me a free brush for the inconvenience the stress caused and the lack of product and the fact that I had to use the fraud team with my bank to retrieve my funds you wanna make good send me my free brush.
Regards,
Ms. MaCabee
18 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
SCAMMERS - DO NOT PURCHASE FROM THIS COMPANY!
DO NOT PURCHASE FROM THIS COMPANY!
I've not even received the goods yet and already regretting buying the face brushes. They attempted daily to take money from my account after the initial payment:
19/3 - £18.67
19/3 - £18.67
19/3 - £18.67
20/3 - £37.75
20/3 - £37.71
21/3 - £37.60
22/3 - £37.60
23/3 - £37.75
Thankfully my bank blocked al of these and blocked them
*** SCAMMERS ***
No not purchase from them
20 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
A scam
A scam, don’t buy anything from them as they charge later for an unsolicited vip membership of the program which costs 49,99$ - almost impossible to refund of cancel
25 March 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
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