KMS Tools & Equipment Reviews 2,250

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and helpful, often going above and beyond to assist with product selection and inquiries. People frequently highlight the excellent product selection, competitive pricing, and efficient delivery services, noting that orders often arrive sooner than expected. Many consumers appreciate the ease of online ordering and the overall positive shopping experience. However, some customers also noted occasional issues with staff professionalism, particularly at specific store locations, describing instances of unhelpful or dismissive attitudes. A few reviewers experienced problems with product quality, such as defective items or products not performing as advertised. Additionally, some people mentioned delays in shipping or issues with specific carriers, even though the majority reported fast delivery.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being friendly, helpful,... See more

Product

Users describe positive interactions with product. Many reviewers appreciate the wide selection of tools and... See more

Price

Consumers find price to be positive, often noting competitive pricing and great deals. Many reviewers mention... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Order

People report positive experiences with order. Many customers found online ordering to be smooth, easy, and... See more

Based on these reviews

Rated 5 out of 5 stars

South Edmonton store has some great staff. One guy spent half an hour going through the advantages and features of different tool cabinets with me. Detailed how each one was built differently (because... See more

Company replied

Rated 5 out of 5 stars

Dom helped me with an exchange on a defective item which saved me time by not having to go the warranty depot. I like the Milwaukee events, even though Milwaukee never helps me with tool problems,... See more

Company replied

Rated 5 out of 5 stars

I’ve been a loyal user of DeWalt tools for quite some time, and their products never fail to impress me. DeWalt has consistently delivered outstanding performance and reliability. DeWalt tools have... See more

Company replied

Rated 5 out of 5 stars

Recently had a 5* experience with the staff at KMS Tools & Equipment in Coquitlam (we're from AB). From the moment we walked in the staff greeted us warmly, offered to assist, and were eager to help.... See more

Company replied


Company details

  1. Tool Store
  2. Pneumatic Tools Supplier
  3. Safety Equipment Supplier
  4. Welding Supply Store
  5. Woodworking Supply Store

Written by the company

"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! Staff was super helpful in finding the item I was looking for. Awesome store layout to shop in.

25 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your support is valued! Thanks for trusting and choosing
KMS Tools & Equipment for your needs.

Rated 5 out of 5 stars

I found KMS while looking for a new…

I found KMS while looking for a new torque wrench. Ordering and check out was easy and follow emails were sent for confirmation of order and shipping. The torque wrench was well packaged. KMS had the best price even with being on the opposite side of the country from me.

14 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

We value your business and are happy to hear you had a good experience. Thank you for choosing KMS Tools & Equipment.

Rated 5 out of 5 stars

Good store

I can usually find everything I need at KMS. The store is well organized and well stocked.

13 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for choosing us! We're pleased to hear about your positive experience.

Rated 5 out of 5 stars

Shopping from Saturna Island

Living on Saturna Island makes it difficult to head to stores when something we want comes on sale, being able to phone and find out stock on hand makes it possible to purchase for store pick up on items one has been watching. I was able to find out only 3 of the item I wanted, so used my credit card. With pick up on the weekend for my item.

2 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.

Rated 4 out of 5 stars

Great welcome from customer pick up

Great welcome from customer pick up, gave my info, and off the young lady went ,and within a minute had my online purchase ready for me! always have a great customer service with Calgary KMS staff!

11 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.

Rated 5 out of 5 stars

Great Quality & Quantity

Your staff!, Your selection! Your prices!

I was familiar with KMS in Coquitlam, and had been a regular customer there over the years.

I was searching for a Milwaukee product on-line that apparently was sold out, both at retail and on-line.

I found a link to your store and you had 3 on the shelf.

I was there on the 4th, and was so impressed, I returned on the 7th, and I can confidently say, I will be back!

4 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.

Rated 5 out of 5 stars

Your staff are always eager to help

Your staff are always eager to help. They are quick and know where to find what i need.

4 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.

Rated 5 out of 5 stars

Friendly

Friendly, Knowledgeable Staff that are always happy to help or give informative information to help you make the best decision on your projects. Thanks for always being there!
Paul

10 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.

Rated 5 out of 5 stars

Just ask and their there for you

The staff is excellent and always with every detail of your needs

11 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.

Rated 5 out of 5 stars

Great experience. Would buy from KMS again

A great experience and great price on the item I was looking for. Their website has in-stock items, processing and shipping was very quick with delivery much faster than expected. A great experience overall. This in distinction to another Canadian online vendor where they informed me 2 weeks after ordering that the item was on backorder. Another 3 weeks for the refund. I'm so happy I found KMS and wouldn't hesitate to recommend them.

27 March 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.

Rated 5 out of 5 stars

Great store!!! Great selection of tools. Fair pricing.

I've made numerous orders over the last few years, and I must say, I am very happy with my experience. I have had the odd hiccup, not receiving something that was supposed to come, etc., but customer service has always helped me out. My #1 suggestion? Open a store in Manitoba!! But it may just be better for my wallet this way!!

3 April 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.

Rated 5 out of 5 stars

KMS marches to my beat!

No matter how offbeat my request might seem, whether hand or power tools or supplies, KMS has always come through!

31 March 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.

Rated 5 out of 5 stars

These guys are awesome

These guys are awesome , super helpful and a wonderful selection. Highly recommended!

25 March 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!

Rated 5 out of 5 stars

Great service and selection

Great service, selection, and prices. Highly recommend.

14 March 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.

Rated 5 out of 5 stars

3 orders placed never an issue.

3 orders placed. Every order has been positive

21 March 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.

Rated 5 out of 5 stars

I'm a woodworker living in a rural…

I'm a woodworker living in a rural community it is very important to have a reliable place to order from. I have come to trust that anything I order will arrive in a timely manner and the prices are vary affordable.

21 March 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your positive feedback is much appreciated. We're glad to be of service. Thank you for choosing KMS Tools & Equipment.

Rated 5 out of 5 stars

Just a good experience all around

Just a good experience all around.

Fast service , good selection, great price, decent ship time.

Being a Camadian company is just a cherry in top.

10 March 2025
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.

Rated 1 out of 5 stars

My first experience with their warranty…

My first experience with their warranty was not great with Gear Wrench socket that cracked.The second experience was horrible to say the least I bought a flashlight which cost over $100. and it quit working in 3 months.Even though it has a 2 year warranty after going there twice and no call back.I don’t know I want to do anymore business here.I have spent thousands of dollars here only to be treated very poorly.I am extremely disappointed

8 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look