Kamloops store is worst store for poor service the two young ones at the front counter very unprofessional argued when I returned something had the receipt didn’t even really look at the receipt just... See more
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See what reviewers are saying
Well first, the expanded store is truly appreciated. Lots of great items on display and staff are always willing to help. Competitive pricing through out the store. I personally like to shop locally a... See more
Company replied
Friendly, Knowledgeable Staff that are always happy to help or give informative information to help you make the best decision on your projects. Thanks for always being there! Paul
Company replied
Went in to get a sharpening system and bench grinder. Grinder wasn't in stock, so it was quickly found in another store and shipped in. Right from the start every person I dealt with was friendly an... See more
Company replied
Company details
- Tool Store
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Contact info
1780 Versatile Drive, V1S 1S2, Kamloops, British Columbia, Canada
- 250-374-7300
3.3
Average
40 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SLOW PESPONSE
NO PICKUP TIME NOTIFICATION AND NO RESPONSE WHEN ENQUIRED ABOUT IT
5 February 2026
Unprompted review
Reply from KMS Tools & Equipment - Kamloops
Thank you for your feedback and for bringing this to our attention. We understand how important timely communication is and are sorry to hear about your experience with pickup notifications. We email or phone customers once the order is ready for pick up.
Thank you,
Denise
Very unprofessional
Kamloops store is worst store for poor service the two young ones at the front counter very unprofessional argued when I returned something had the receipt didn’t even really look at the receipt just went into my account for being a paying customer. I should not have to argue with young kids at the front desk. I would rather drive to Vernon KMS instead of dealing with the ones In Kamloops 
7 February 2026
Unprompted review
Reply from KMS Tools & Equipment - Kamloops
We’re very sorry to hear about your experience at our Kamloops store. This is not the level of service we aim to provide. Your feedback will be shared with management to help improve our team’s performance.
Thank you,
Denise
Went in to get a sharpening system and…
Went in to get a sharpening system and bench grinder. Grinder wasn't in stock, so it was quickly found in another store and shipped in. Right from the start every person I dealt with was friendly and very helpful, from the woodworking dept to the front tills. Always a pleasure to shop there!
12 August 2025
Unprompted review
Reply from KMS Tools & Equipment - Kamloops
Your words are encouraging and much appreciated. Thanks for making us your choice.
Friendly
Friendly, Knowledgeable Staff that are always happy to help or give informative information to help you make the best decision on your projects. Thanks for always being there!
Paul
10 April 2025
Unprompted review
Reply from KMS Tools & Equipment - Kamloops
Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.
Great Store
Well first, the expanded store is truly appreciated. Lots of great items on display and staff are always willing to help. Competitive pricing through out the store. I personally like to shop locally and support out local business folks.
3 January 2024
Unprompted review
Reply from KMS Tools & Equipment - Kamloops
Thank you for your 5-star review of KMS Tools & Equipment, Dave! We are happy to hear you had a great experience with our staff and found our prices to be fair. We look forward to your next visit with us!
Always great customer service great…
Always great customer service great prices on product
6 October 2023
Reply from KMS Tools & Equipment - Kamloops
Thank you for your 5-star review of KMS Tools & Equipment! We look forward to your next visit.
Good service
18 September 2023
Reply from KMS Tools & Equipment - Kamloops
Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.
It was the first time at your Kamloops…2023
It was the first time at your Kamloops location and I was lost did not know where anything was, with in minutes a sale representative was there to assist me.
thank you
6 September 2023
Reply from KMS Tools & Equipment - Kamloops
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
Reply from KMS Tools & Equipment - Kamloops
It's rewarding to know you had a good experience with us. We look forward to serving you again.
Good experience
The ordering was easy and the shipping was pretty fast. I've mostly shopped in person but I'm not near a store so I'll mail order again in the future.
5 September 2023
Reply from KMS Tools & Equipment - Kamloops
We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.
Reply from KMS Tools & Equipment - Kamloops
We're pleased to see your positive rating and thank you for choosing KMS Tools & Equipment.
I ordered a tool on KMS website
I ordered a tool on KMS website, got notified a short time later that it was ready for pickup and picked it up the next morning. Excellent service.
29 August 2023
Reply from KMS Tools & Equipment - Kamloops
We aim to provide the best, and we're glad you experienced just that. Thanks for going with KMS Tools & Equipment.
clueless staff
clueless staff, great selection as long as you don't have any difficult questions.
1 August 2023
Pleasant checkout staff
15 August 2023
Reply from KMS Tools & Equipment - Kamloops
Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.
Is my first stop when needing tools and…
Is my first stop when needing tools and safety equipment. Great range of products from high end job specific tools to value for money options for occasional use tools.
18 June 2023
Reply from KMS Tools & Equipment - Kamloops
It's customers like you that drive our passion. Thanks for making us your preferred choice at KMS Tools & Equipment.
I was impressed with how the store is…
I was impressed with how the store is set up. I can find things easier.
Good job.
15 August 2023
Reply from KMS Tools & Equipment - Kamloops
Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.
Great staff
Great staff
Alway helpful and knowlegable
Good selection of tools
The new expanded store layout is taking a bit to get used to but it is already an improvement.
17 August 2023
Reply from KMS Tools & Equipment - Kamloops
Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.
Over priced
Over priced. Not a very good selection for mechanical tools. Staff seem distant from their work and ordering things in often takes weeks.
5 July 2023
I see that the store has expanded
I see that the store has expanded, which is great because it was very crowded. I haven't had time to wander around yet. Hope to soon.
27 July 2023
Reply from KMS Tools & Equipment - Kamloops
We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!
Have purchased several thousand dollars…
Have purchased several thousand dollars worth of Milwaukee tools from kms. Had an issue with one of the tools and they only had a record of me purchasing 3 tools of which this was not one of them…. So they wouldn’t warranty it. Disappointing service!
17 August 2022
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