KMC Legal Reviews 

312
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and consistently available throughout property purchases and sales. Consumers note that the overall service is smooth, efficient, and significantly reduces the usual stress of moving home. However, some customers also noted issues regarding severe communication delays and a complete lack of response to important emails. A few reviewers experienced frustrating setbacks, mentioning that specific administrative problems and property title oversights were handled poorly by staff. These individuals felt unsupported during critical moments, which added unnecessary anxiety to their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, efficient, and... See more

Service

Customers had positive experiences with service, highlighting efficient communication and a smooth moving... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

User experience

Clients share positive opinions on user experience, describing the process of buying and selling as smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just completed on our sale/purchase with Rachael Fryer and honestly could not have asked for a better Conveyancer to deal with. From start to finish Rachael kept in touch with us, supported us t... See more

Rated 5 out of 5 stars

After a slow start with our previous conveyancer, Suzanne of KMC Legal took over. Suzanne was quick and efficient but never too busy to answer our queries in layman's terms for us. It quite suddenl... See more

Rated 5 out of 5 stars

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciat... See more

Rated 5 out of 5 stars

Repeat customer with KMC after my first purchase with them was fully completed in under 8 weeks after offer acceptance. This time around was a sale managed by Dean at KMC and another great service at... See more


Company details

  1. Conveyancer

Written by the company

KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West. Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible. Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(312)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyers

Katie, Emma and Emily have all been fantastic. Really thorough and helpful all process.

Myself and my partner are first time buyers, so we had a lot of questions and felt sometimes we was asking stupid questions. But they made us feel very at ease and ensured us to make sure we ask them everything and anything!

Would definitely recommend, faultless!

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

We settled for KMC Legal (Wirral branch) for our first house purchase.

I heard horror tales from known ones about their experiences with solicitors, so I was amazed by how smooth my experience of buying my first home was.

Lorna, Emily and Emma provided top notch service and were prompt to reply to all of our queries.

As a bonus, they were always extremely friendly.

I couldn’t recommend KMC legal enough.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. James and Lucy did their best to make a highly stressful situation, much better. Staff lovely, helpful and approachable.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Extremely timely and reliable service

Before buying a house I was told how unreliable solicitors can be and there would be a constant need to chase them up over things, however in Rachael’s case this couldn’t be further from the truth! She worked efficiently and kept me updated constantly so I knew exactly where we were at, if I ever had any queries she was always on hand to offer me support and guidance and I couldn’t recommend highly enough!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. James and Lucy have been great throughout the stressful process of selling my house. Would definitely use again. Thanks guys 👍

2 June 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish I can honestly say…

From start to finish I can honestly say that KMC have been brilliant!! Katie Bracegirdle, was nothing short of fantastic and I am so grateful to her and the team for making the process of purchasing a house (which is a big undertaking) so easy.
They genuinely seem to care which made all the difference. The app was helpful but Katie would go out of her way to call me with any specific updates, which was so reassuring
I would have no hesitation in recommending KMC to anyone... Thank you! Liz

26 May 2023
Unprompted review
Rated 5 out of 5 stars

The performance of our Solicitor

Simplicity of process, considering we are living in Portugal, so the whole process, was conducted using your software.
We had the most brilliant solicitor Katie Bracegirdle handling our conveyance, who was not only efficient but very caring in her approach
David & Maria Taylor

31 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service by Lorna Ferguson and team

Excellent service by Lorna Ferguson regarding my sale and purchase of property. Particularly challenging when dealing with a housing association for my purchase who were not the quickest to respond when requested to provide information. Lorna pulled out all the stops to make the sale and purchase complete at the same time. Very professional and efficient service and I would highly recommend Lorna and the team at the Heswall office. I would like to thank Lorna and her colleagues for all the hardwork they have demonstrated for helping me obtain my forever home.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

I’ve used this company twice now and…

I’ve used this company twice now and can honestly say the service is fantastic. Staff, particularly Katie are experienced, knowledgeable and provide a first class service, keeping you up to date at all times. Definitely recommend.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Our contact Rachael Moore was…

Our contact Rachael Moore was fantastic- friendly, reliable and so positive- she made what is potentially such a stressful event straight forward. She was always there for assistance and her friendly attitude was so appreciated . Nothing was too much trouble . We had a really positive experience due to her .

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Kmc legal we’re flawless from start to…

Kmc legal we’re flawless from start to finish. The hole team are very organised, knowledgeable and professional. They were also all so helpful and reliable and could be more accommodating. Lorna my main solicitor is the best lawyer I’ve ever had and I’ve used many over the years with depths of knowledge and straight forward problem solving I can’t fault them honestly. I will only use them in the future. And I highly recommend them for everyone.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers

As first time buyers, Lorna, Emily and the KMC team couldn't have made the process easier for us. They kept us updated at every opportunity and were very swift in responding to any queries that we had. Would highly recommend!

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Great and professional service - would recommend!!

We used KMC Legal after their conveyancing services were recommended to us.
It was our first time purchasing a property and Lorna Ferguson and the rest of the team (Emily and Kristiane) really impressed us with their professional service and the speed of their responses to our queries. This made the whole process (which could’ve been more stressful!) much smoother.
We’d definitely recommend their services to anyone and would use again in the future!

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend KMC

Would definitely recommend KMC, lorna was very professional and kept me updated throughout the buying process,never a problem with communication always responded promptly,
5 stars and will use KMC again in the future

28 April 2023
Unprompted review
Rated 5 out of 5 stars

We’d highly recommend KMC Legal for…

We would highly recommend KMC Legal for conveyancing.
Lisa Neary and her team made what was a stressful situation dealing with our seller’s solicitors so much easier with their proactive and professional approach.
Sophie Ross was extremely helpful and always quick to respond to any enquiries we had. She was also very polite and friendly when I took some paperwork into the office.
Well worthy of 5 stars ⭐️⭐️⭐️⭐️⭐️

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I am a first-time home buyer and KMC Legal took care of the legal side of purchasing my first flat. Purchasing a flat for the first time might be quite a challenging and daunting experience because of the huge number of documents/procedures/queries to go through. Yet, KMC solicitors - Mrs Lisa Neary and especially Natalia McCarthy, who worked on my case, made the whole process as smooth and efficient as possible. They helped sort out all my queries and concerns. Thanks a lot for your help!

23 January 2023
Unprompted review
Rated 5 out of 5 stars

I received a professional and pleasant service…

I received a professional and pleasant service from the team at KMC. Rachael looked after my case and despite delays that were out of our control, she remained incredibly supportive and kept me up to date every step of the way. I wouldn’t hesitate to employ Rachael and KMC to act on my behalf in future, thank you!

25 April 2023
Unprompted review

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