I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
Company replied
The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
Company replied
I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
Company replied
Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
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Reply from Klarna
Thank you for choosing Klarna, Hana! We're happy to hear you're enjoying the experience 💜
Brilliant
Great way of helping get those items that come along by surprise and cost too much in a lump sum.
Have used Klarna for a few years never had any issues.
28 April 2026
Reply from Klarna
Thank you for this lovely review, Charlie! We're so glad Klarna has been a reliable option for you over the years, especially for those unexpected purchases. It's great to know you've had a smooth experience!
Reply from Klarna
Thank you so much for sharing this, Eurydice! It's wonderful to hear that Klarna has been helpful in making payments more manageable for you. Knowing we can make a real difference means a lot to us!
I love being able to pay in 4 payments.
I love being able to pay in 4 payments.
It's quick and easy to order online.
28 April 2026
Reply from Klarna
Hi Alberta, thank you for your lovely review! We're happy to hear that you love paying in 4 and that ordering online with Klarna is quick and easy for you.
Klarna Team
You guys are great
28 April 2026
Reply from Klarna
Hi, thank you for the review! We're glad you're having a great experience with Klarna.
Klarna Team
EASY TO USE ..GREAT HELP
27 April 2026
Reply from Klarna
Hi Francisco, thank you for your review! We're happy to hear that you find Klarna easy to use.
Klarna Team
great way to pay
28 April 2026
Reply from Klarna
Hi Gary! Thank you for your review, we're glad to hear that you find Klarna a great way to pay.
Klarna Team
important information
easy to use and very quick on payments and custmoer service very helpful
28 April 2026
Reply from Klarna
Hi Debra. Thank you for your review! Easy, quick and helpful customer service is exactly what we aim for! Thanks for choosing Klarna!
Reply from Klarna
Hi there Jormel, thank you for your feedback. We're sorry to hear you feel this way. We'd really like to understand what went wrong so we can help.
Please reach out via the chat or phone line in the Klarna app or through our website: https://www.klarna.com/international/customer-service/. Have a nice day!
Easy app to use *****
28 April 2026
Reply from Klarna
Hi Emanuela. Thank you for the 5 stars! Easy to use is exactly what we aim for! Thanks for choosing Klarna.
Reply from Klarna
Hi Elebute. Thank you! Making life easy is what we're here for! Thanks for choosing Klarna.
Reply from Klarna
Hi Britnii. Thank you so much! The best karma is Klarna, we love that! Thanks for shopping with us.
user friendly
28 April 2026
Reply from Klarna
Hi Aura. Thank you! User friendly is exactly our goal! Thanks for choosing Klarna.
Reply from Klarna
Hi Eddie. Thank you for your review! Helpful, easy and great for shopping is what we're all about! Thanks for choosing Klarna.
Absolutely love it
Absolutely love it. Real convenience to pay interest free in instalments
28 April 2026
Reply from Klarna
Thank you so much for the great review, Farhat! We're glad you're enjoying the convenience of paying in interest free installments 😊
Reply from Klarna
Thank you for the kind words, Ronnie! We're thrilled to hear you find Klarna reliable and trustworthy 😊
Reply from Klarna
Thank you for the wonderful review, Patrice! We're so happy to hear you love using Klarna and find it easy to use 😊
Reply from Klarna
Thank you so much for the lovely feedback, Renette! We're glad to hear you've had a great experience with us 😊
Reply from Klarna
Thank you so much for the great review, Jhoncarlos! We're really happy to hear you're enjoying the app 😊
Credit is good but still being denied
I dont feel thisvis a good company. approve one time and deny the next 10 even though i paid early
9 April 2026
Reply from Klarna
Hi Ro, thank you for sharing your experience. We understand how frustrating it can be when a purchase isn't approved, especially when you've been paying on time. Each purchase goes through an automated assessment that considers several factors, and the outcome can vary from one transaction to another. We'd love to look into this further for you. You can reach out to us via chat or phone through the Klarna app or at https://www.klarna.com/us/customer-service/
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