I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
175K reviews
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SCAM ALERT: Price doubled at checkout and refused a full refund within 20 mins!
Title: SCAM ALERT: Price doubled at checkout and refused a full refund within 20 mins!
Review:
I am absolutely appalled by the predatory business practices of Kiwi.com.
On April 8th, I was booking a flight to Fukuoka, Japan. The final price charged was suddenly DOUBLE the initial quote I had confirmed. Finding this unacceptable, I canceled the booking exactly 22 minutes later.
Despite canceling almost immediately due to their own price instability, Kiwi.com only refunded 428,052 KRW in "Kiwi Credit" out of my total payment of 1,116,723 KRW. They are essentially stealing nearly 65% of my money as a "fee" for a 20-minute mistake caused by their system's price gouging.
To make matters worse, their customer support is non-existent. I have tried their messenger and email, only to be met with useless, repetitive AI responses that ignore the actual problem.
This is a complete scam. I demand a full refund to my original payment method, not some useless credits. If you are considering booking with Kiwi.com, STAY AWAY. They will lure you with one price and rob you at checkout.
Booking ID: [767846090]
9 April 2026
Unprompted review
Reply from Kiwi.com
Dear Customer,
We sincerely appreciate you taking the time to leave your feedback about your booking experience.
Your concerns are important to us, and we want you to know that we are committed to examining the situation you have described. Our investigation team is already working on a detailed analysis of your case.
Following our review, one of our representatives will contact you directly to discuss your experience.
Yours sincerely,
Customer Advocacy Team
Excellent cx service and easy solving…
Excellent cx service and easy solving problem with you guys
28 April 2026
Reply from Kiwi.com
Thanks for sharing, Ana Carolina. Happy to hear our team resolved the issue quickly and delivered excellent service.
I always find a flight with good price…
I always find a flight with good price for me and my two kids. As a single mum, really appreciate aeach saving to ve able travel as much as possible.
4 May 2026
Reply from Kiwi.com
Hello P, thank you for letting us know. We're pleased our competitive fares help you and your children travel more often.
Reply from Kiwi.com
Hi Khairul,
Glad to know everything was good. Thank you for staying with Kiwi.com.
Reply from Kiwi.com
Dear Customer,
We appreciate you taking the time to share your feedback about your experience with Kiwi.com.
Your input regarding pricing is important to us, and we want to ensure we understand your perspective fully. Our team will be reviewing your feedback as part of our ongoing efforts to improve our services.
A member of our team will reach out to you directly to discuss your experience further.
Best regards,
Customer Advocacy Team
customer service is very poor
customer service is very poor, and not replying and even if it is a flight fault they won't refund you until you haven't purchased all extra security and guarantee options before, it shouldn't be like that, they put fault on customers even if it is not their fault.
1 May 2026
Reply from Kiwi.com
Dear Asghar,
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding your experience, and we want to assure you that all customer feedback is valuable to us. Our specialized agents are already examining your case and will conduct a comprehensive review of your booking situation.
You will be contacted by one of our team members following their investigation to discuss your case further.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for sharing, Vítor. We aim to keep things straightforward, so it’s great to hear the booking felt simple and easy.
rebooked canceled flight no problems
1 May 2026
Reply from Kiwi.com
Hi Laure, great to hear the rebooking was seamless. We look forward to supporting your upcoming journey.
Poor refund service
My refunds are being processed for 1.5 months already. Whenever I send request through the support, I am told that patience has to be kept - I believe, requests have just been lost on their way to airlines and nobody ever send them again
31 March 2026
Reply from Kiwi.com
Dear Artem,
Thank you for taking the time to leave your feedback about your experience with Kiwi.com.
We value your input and want you to know that your concerns are being taken seriously by our team. Our specialized team will be examining your case thoroughly to understand the situation you have encountered.
Following their review, one of our representatives will contact you directly to discuss your booking.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Dear Edwin Yovani,
Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com.
We genuinely care about your feedback and are committed to addressing the issues you have raised. Our team is conducting a thorough investigation, and we will keep you updated on the progress and outcome.
One of our representatives will contact you as soon as the investigation is complete to assist with your case.
Kind regards,
Customer Advocacy Team
Reply from Kiwi.com
Greetings Marie, great to hear your booking was simple and the confirmation arrived quickly. Thank you for letting us know.
They cancelled my
They cancelled my. Flight wich i booked with £110 and I have to book again same day same time with £180
4 April 2026
Reply from Kiwi.com
Dear Florin,
Thank you for leaving your review regarding your experience with Kiwi.com.
We take all customer feedback seriously and want to assure you that we will be investigating the matters you have raised. Our dedicated team is currently reviewing your case and will conduct a thorough analysis of your booking.
You will be contacted directly by one of our agents following their investigation.
Yours sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Hi Edward, great to hear everything went smoothly and you’ll be booking with us again. Thanks for the feedback!
Reply from Kiwi.com
Hey Mark, happy to hear the site was easy to use. Thank you for choosing Kiwi.com!
Reply from Kiwi.com
Hello Biljana, thanks for the enthusiastic shout‑out! We're pleased to have provided a perfect experience again.
Don’t Like Yo Company היול There Flynn…
Don’t Like Yo Company היול There Flynn I Duo Misty Cane s Long Past Bolt t To Chang The Flynn Give Money Back i’m בס n Never Holder Ticking t To Thing Disk Company Thank You
4 May 2026
Reply from Kiwi.com
Dear Eldad,
Thank you for taking the time to provide your feedback about your experience with Kiwi.com.
We understand your concerns and want to assure you that all customer feedback receives careful consideration from our team. Our investigation team will be conducting a detailed examination of your case and the issues you have encountered.
Following their review, you will be contacted by one of our representatives to discuss your booking further.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Dear Jose luis,
Thank you for taking the time to leave your feedback regarding your recent experience with Kiwi.com.
We genuinely value all customer input and want to assure you that your concerns will receive proper consideration from our team. Our specialized agents will be conducting a comprehensive examination of the issues you have highlighted.
Following their detailed review, one of our representatives will contact you directly to discuss your case.
Best regards,
Customer Advocacy Team
Nice
So, I used this app. For first time and i am very supprised. Easy way to finish plan for travel. I am sure that I will use Kiwi for all travels in the future.
Best regards.
4 May 2026
Reply from Kiwi.com
Hello Irena, glad to know the app made planning your first trip effortless. We're happy you'll choose Kiwi for all your future travels.
Reply from Kiwi.com
Hello shamshad, thanks for the feedback. We're happy you found our service excellent and fast.
Good pricing
I have given bad review when Kiwi deserved but this time they deserve a good one as they did fulfill the price they have posted. It didn't take too much time. Thanks
1 May 2026
Reply from Kiwi.com
Hello Emran, thank you for letting us know the price matched the listing and the booking was quick. We’re happy to have earned a good review this time and hope your upcoming trip goes smoothly.
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