I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
174K reviews
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Reply from Kiwi.com
Thanks for sharing, Stanislav—We're pleased the booking was easy for you.
Favourite flight booking app
I use this app for all my flights since 2019. Great service, very informative, the booking process is very easy
4 May 2026
Reply from Kiwi.com
Hello Lidiia, thank you for sharing your thoughts. It's wonderful to know the app has been your go‑to since 2019 and that you find the service informative and the booking process easy.
Steer clear - Kiwi is run by crooks!
Steer clear! Writing a fresh review now that I have applied for a refund and 8 weeks later they are giving me the same answer “we are doing everything we can and waiting to hear from the airline”. Guess what? The airline hasn’t heard from them about our refund request. Bunch of crooks - steer clear and book directly for peace of mind.
9 March 2026
Unprompted review
Reply from Kiwi.com
Dear Sarah,
Thank you for taking the time to provide your feedback about your experience with Kiwi.com.
We understand your concerns regarding your refund request and want you to know that we are taking your feedback seriously. Our specialized team will be conducting a thorough review of your reservation and the matters outlined in your review.
Upon completion of this examination, a member of our team will reach out to you directly.
Kind regards,
Customer Advocacy Team
I did not receive a code that is…
I did not receive a code that is recognized for my flight. As of now I cannot see my flight details on Kiwi or the airline Tunis Airlines using the booking code I was given. The process to buy the ticket is quite long.
3 May 2026
Reply from Kiwi.com
Dear William,
We sincerely appreciate your feedback regarding your recent booking experience with Kiwi.com.
Your concerns are important to us, and we want to assure you that our team takes all customer feedback seriously. Our investigation team will be conducting a detailed review of your reservation and the issues you have encountered.
You will be contacted by one of our representatives following our comprehensive analysis of your case.
Sincerely,
Customer Advocacy Team
The worst experience ever
The worst experience ever. I’m disgusted with the service I received and communication is almost impossible. I will NEVER use your company again and advice everyone I know to avoid you. Total joke!
21 January 2026
Unprompted review
Reply from Kiwi.com
Dear Lotte Eshuis,
Thank you for leaving your review regarding your experience with Kiwi.com.
Please be assured that we take all feedback seriously and that we will be investigating the issues you have raised in your review. Our team is already working on a detailed analysis of your case and the circumstances you encountered.
We will contact you with the outcome of our investigation as soon as possible.
Yours sincerely,
Customer Advocacy Team
Hello I would like refund of my €97.63…
Hello I would like refund of my €97.63 which has been didacted from my account and I don't understand what are they for.thank you.
5 May 2026
Reply from Kiwi.com
Dear Mary,
We greatly appreciate you taking the time to leave your review regarding your experience with us.
We understand the importance of addressing your concerns about the charges on your account. Our dedicated team will be conducting a thorough investigation into your booking and the associated transactions.
Following this examination, a member of our team will contact you directly to discuss your case.
Sincerely,
Customer Advocacy Team
Every time I book through Kiwi
Every time I book through Kiwi, I end up regretting it, as I no longer trust this website. For every flight I book, it gets canceled after about two days, with only a small compensation of around $10.
In contrast, other booking platforms and airlines respect their customers by honoring the price and confirming bookings without canceling them. This has not happened just once or twice—it has occurred multiple times, which suggests it is a common issue on this platform and needs to be addressed.
As a result, I no longer have confidence in using it in the future.
29 April 2026
Reply from Kiwi.com
Dear IBRAHIM,
Thank you for sharing your experience and feedback with us.
We recognize the concerns you have raised about your bookings with our platform. Our dedicated team is conducting a thorough investigation to examine the matters you have described in your review.
A member of our team will contact you directly once our review is complete.
Kind regards,
Customer Advocacy Team
The website is simple
The website is simple
Reminders were always on time!
And Porter has a great working team
And friendly staff
2 May 2026
Reply from Kiwi.com
Hello Martha,
Great to hear the website feels simple and the reminders were always on time. We're grateful for your kind words about Porter’s team and our friendly staff, and we hope to support your future journeys.
I had a very frustrating experience…
I had a very frustrating experience with Kiwi.com.
I needed to change my ticket because I did not have the required visa for my travel route. Unfortunately, changing the ticket was not possible through their system.
As a result, I had to cancel my booking. However, I did not receive any refund, which is extremely disappointing.
There was also a lack of clear communication about the rules and conditions. Important information regarding visa requirements and refund policies was not clearly explained during the booking process.
Customer support was not helpful and did not provide a proper solution.
Overall, I cannot recommend Kiwi.com. Losing money due to unclear policies and lack of support is unacceptable. I strongly advise others to be very careful when booking through this platform.
5 May 2026
Reply from Kiwi.com
Dear Vural Dasdemir,
Thank you for providing your detailed feedback about your experience with Kiwi.com.
We understand your concerns and want to assure you that all customer feedback receives our full attention. Our specialized team will be examining your booking and the circumstances surrounding your experience.
You can expect to hear from one of our representatives who will contact you directly following this review.
Best regards,
Customer Advocacy Team
Easy app to use and good communication…
Easy app to use and good communication to sort out my sign in issues. Had this twice now when trying to check into a flight. Kiwi sorted it quickly
3 May 2026
Reply from Kiwi.com
Dear Jacqueline,
Thank you for taking the time to share your experience with us.
We value your feedback regarding your recent interactions with our services. Our team will be conducting a detailed review of your account and the experiences you have described.
One of our representatives will be in contact with you following this examination to discuss your case further.
Sincerely,
Customer Advocacy Team
very responsive and give accurate…
very responsive and give accurate details. always give reminders to the makes your trip easier
4 May 2026
Reply from Kiwi.com
Hey Rosellie,
Glad to hear our timely updates and precise details help simplify your trip. Thank you for sharing.
Great tbh and not bad
1 May 2026
Reply from Kiwi.com
Hello Ramesh,
Thank you for the feedback – happy the price and tickets suited you and the confirmation arrived promptly. We look forward to helping with your future journeys.
Worst experience I ever had
Worst experience I ever had
Flight canceled, no refund from Kiwi. Only got my money back after a bank chargeback.
Avoid if you want reliability.
19 March 2026
Unprompted review
Reply from Kiwi.com
Dear Anonimus A,
Thank you for leaving your feedback about your experience with Kiwi.com.
We were unable to connect your review with any booking in our records since no reference number was provided. To enable our team to locate your specific reservation and examine the issues you encountered, we need you to provide your booking number along with the email address used for the booking.
After we receive these details, we will be able to identify your reservation and our specialists will review your case thoroughly.
Yours sincerely,
Customer Advocacy Team
SCAM ALERT: Price doubled at checkout and refused a full refund within 20 mins!
Title: SCAM ALERT: Price doubled at checkout and refused a full refund within 20 mins!
Review:
I am absolutely appalled by the predatory business practices of Kiwi.com.
On April 8th, I was booking a flight to Fukuoka, Japan. The final price charged was suddenly DOUBLE the initial quote I had confirmed. Finding this unacceptable, I canceled the booking exactly 22 minutes later.
Despite canceling almost immediately due to their own price instability, Kiwi.com only refunded 428,052 KRW in "Kiwi Credit" out of my total payment of 1,116,723 KRW. They are essentially stealing nearly 65% of my money as a "fee" for a 20-minute mistake caused by their system's price gouging.
To make matters worse, their customer support is non-existent. I have tried their messenger and email, only to be met with useless, repetitive AI responses that ignore the actual problem.
This is a complete scam. I demand a full refund to my original payment method, not some useless credits. If you are considering booking with Kiwi.com, STAY AWAY. They will lure you with one price and rob you at checkout.
Booking ID: [767846090]
9 April 2026
Unprompted review
Reply from Kiwi.com
Dear Customer,
We sincerely appreciate you taking the time to leave your feedback about your booking experience.
Your concerns are important to us, and we want you to know that we are committed to examining the situation you have described. Our investigation team is already working on a detailed analysis of your case.
Following our review, one of our representatives will contact you directly to discuss your experience.
Yours sincerely,
Customer Advocacy Team
Excellent cx service and easy solving…
Excellent cx service and easy solving problem with you guys
28 April 2026
Reply from Kiwi.com
Thanks for sharing, Ana Carolina. Happy to hear our team resolved the issue quickly and delivered excellent service.
I always find a flight with good price…
I always find a flight with good price for me and my two kids. As a single mum, really appreciate aeach saving to ve able travel as much as possible.
4 May 2026
Reply from Kiwi.com
Hello P, thank you for letting us know. We're pleased our competitive fares help you and your children travel more often.
Reply from Kiwi.com
Hi Khairul,
Glad to know everything was good. Thank you for staying with Kiwi.com.
Reply from Kiwi.com
Dear Customer,
We appreciate you taking the time to share your feedback about your experience with Kiwi.com.
Your input regarding pricing is important to us, and we want to ensure we understand your perspective fully. Our team will be reviewing your feedback as part of our ongoing efforts to improve our services.
A member of our team will reach out to you directly to discuss your experience further.
Best regards,
Customer Advocacy Team
customer service is very poor
customer service is very poor, and not replying and even if it is a flight fault they won't refund you until you haven't purchased all extra security and guarantee options before, it shouldn't be like that, they put fault on customers even if it is not their fault.
1 May 2026
Reply from Kiwi.com
Dear Asghar,
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding your experience, and we want to assure you that all customer feedback is valuable to us. Our specialized agents are already examining your case and will conduct a comprehensive review of your booking situation.
You will be contacted by one of our team members following their investigation to discuss your case further.
Best regards,
Customer Advocacy Team
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