The prices are just absurd, the product nothing special. It's a real shame that Kittle have somehow managed to corner the school photo market, and so many parents are priced out. Schools must share so... See more
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This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... See more
Company replied
As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white…. Really bad light boun... See more
Company replied
We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again. My only criticism, whilst I’m happy to check over grammar and punctuation, I did expe... See more
Company replied
Company details
Information provided by various external sources
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Contact info
CM3 8JE, Chelmsford, United Kingdom
- kittlephoto.com
3.1
Average
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just called up to find out about an…
Just called up to find out about an order and a very helpful lady called Hayley guided me through how to find my download. Very much appreciated thank you Kittle.
13 December 2023
Unprompted review
Reply from Kittle Photographic
We are very pleased we were able to assist you. Thank you for your wonderful feedback.
Happy with the company
Happy with the company. Has a little issue with the delivery of the photo , for the first time. That was due to Royal Mail and not Kittle, as it looks like Royal mail lost the envelope. Hayley kindly and quickly solved the problem, reordering the photo to my address at the first ask. I did not have to send emails over emails or call multiple numbers, she solved the issue straight away.
13 December 2023
Unprompted review
Reply from Kittle Photographic
We are very sorry to hear that your original order had been lost in transit however are glad that we were able to rectify this for you as quickly as possible. Thank you for your feedback.
thank you Hayley martin for all your…
thank you Hayley martin for all your help over the phone i really appreciated your help ! :)
11 December 2023
Unprompted review
Reply from Kittle Photographic
Thank you so much for your feedback :)
Hayley was very helpful on the phone…
Hayley was very helpful on the phone and got my booking booked in efficiently and at a time that worked for me ⭐️ thank you Hayley Martin
1 December 2023
Unprompted review
Reply from Kittle Photographic
Hello Nicki, thank you for leaving us wonderful feedback.
I am pleased to hear that Hayley was able to assist you with your enquiry and you were happy with the service provided. I wish you a very Happy New Year.
Making memories!
Such lovely photos of my boys, we are so happy with them. Something to look back fondly on.
Before ordering I called them up and spoke to Hayley, who was amazing. She talked me through all of the purchasing options.
Very happy customer.
5 December 2023
Unprompted review
Reply from Kittle Photographic
Hi Trudi, thank you for your 5 star review.
We believe that the children's school photographs are a memory for parent's and family to treasure and we are glad to hear that this is reflected in images and service that you received from Hayley. From all at Kittle Photographic, we wish you a very happy and healthy 2024.
Amazing experience with this company
Amazing experience with this company, Hayley Martin really looked after us when having our photos taken and ensured we were happy with the photos on receive them.
Definitely recommend
9 December 2023
Unprompted review
Reply from Kittle Photographic
Good Morning Karen and thank you for taking the time to leave us a review and for your recommendation. We are very pleased to hear that you were happy with the service that Hayley provided to you.
Reply from Kittle Photographic
Thank you for your wonderful feedback for Hayley. We are pleased to hear that she provided fantastic service.
Had an issue finding and ordering my…
Had an issue finding and ordering my daughter school photos. The call centre were amazing, they resolved the issue and sorted my delivery.
8 December 2023
Unprompted review
Reply from Kittle Photographic
Good Afternoon Sonia.
Thank you for leaving us a 5 star review! We are very happy to hear that you had a positive experience with us whilst we assisted you with your enquiry.
Had an issue with adding a group image…
Had an issue with adding a group image to my basket. Customer service were great, resolved the issue in good time & communicated with me at every step.
8 December 2023
Unprompted review
Reply from Kittle Photographic
Thank you for the 5-star review SC! We're glad our team resolved the issue with your group image promptly and kept you updated. Your satisfaction is our priority.
Very good quality of pictures and never…
Very good quality of pictures and never let me down
Thanks 😊
7 December 2023
Unprompted review
Reply from Kittle Photographic
Hello Ana, thank you for taking the time to leave us a 5 star review. It is great to hear that you are happy with our service and products, and I hope we continue to provide you with the same for many years to come.
A helping hand
It had been some time since my photograph had been taken but Kittle found it and got back to me within 24 hours. They talked me through the process of ordering and they had a wide range of package options to choose from. They couldn't have been more helpful.
5 December 2023
Unprompted review
Reply from Kittle Photographic
Thank you for your feedback Barbara. We’re pleased that we could locate your photograph and assist you with the ordering process so swiftly. We're glad you found our package options to your liking and appreciate your kind words about our helpfulness.
Difficulty downloading image
I was having difficulty downloading my daughter’s first school photo which would normally be a simple task! After several emails and lots of patience from a customer service advisor we got there in the end! Thank you CJ Rajack, I am grateful for your help and support 👍.
5 December 2023
Unprompted review
Reply from Kittle Photographic
Thank you for your 5-star review Charlotte! We’re glad to hear that, despite the difficulties, our customer service advisor CJ was able to assist you and resolve the issue. Your patience and kind words are greatly appreciated.
Rubbish website, so expensive
Terrible website , I would like order a photo , that is not simple as I have two photo ID for two sons , they want me to login with password which I never set, could not reset password it si asking secret question about pet which I never chose. So expensive photo (digital download 21pounds) still rubbish website. Now it is obvious I have to wrtite their stupid customer service and waste my time to order 21 pounds digital download.
30 November 2023
Unprompted review
Reply from Kittle Photographic
we are very sorry to hear that you were having difficulties ordering online. we offer a wide range of different packages and gifts which range from £8. The Digital Download provides parents with the full rights and access to the image to do with as they please.
Please be re-assured that our customer service team are available to speak with either by email or telephone from 8am-6pm if you would prefer to place the order directly. If you would prefer to do this, please contact us on 01245 401313 or email us at info@kittlephoto.com and we will be more than happy to assist you.
Fabulous pre school pictures and…
Fabulous pre school pictures and incredibly helpful with a query
30 November 2023
Unprompted review
Reply from Kittle Photographic
Thank you for the great review Louise! We're delighted to hear that you were happy with your child's photographs and found our team incredibly helpful.
I had lost my photo and a girl Hailey…
I had lost my photo and a girl Hailey went above and beyond to solve my issue..customer service like this is gone now I was extremely happy
29 November 2023
Unprompted review
Reply from Kittle Photographic
Thank you for the wonderful review Sara. We’re happy to hear that Hayley went above and beyond to resolve your issue. We’re committed to providing exceptional customer service and are thrilled that you were extremely happy with your experience.
Issues with online order which was…
Issues with online order which was resolved perfectly. Thank you !
27 November 2023
Unprompted review
Reply from Kittle Photographic
Thank you for your feedback RG. We’re glad to hear that your online order issue was resolved to your satisfaction.
Good service
Really pleasant to deal with as I made a manual order for digital prints rather than CD.
Emily was really helpful, the ordering process (viewing images etc) was easy and the speed of receiving my photos was good.
The photos are expensive (hence not being 5 stars), but I'm yet to experience a photography service that isn't.
The plain white background is a little cold and could be changed, but ultimately it doesn't take away from the focus on your child.
22 November 2023
Unprompted review
Reply from Kittle Photographic
Thank you for your thoughtful review Jen. We’re pleased to hear that Emily was helpful and that you found the ordering process smooth and timely. We understand your concerns about pricing and the background. Please note that the background choice is made by the school, but we appreciate your feedback as we continually strive to improve.
So expensive!!!
So expensive!!!! £22 for a digital download image of my child's school photo.
23 November 2023
Unprompted review
Reply from Kittle Photographic
We pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
Months of emails and still no…
Months of emails and still no photograph! False promises and poor pictures.!I fail to see what is so difficult about getting pictures out in a timely manner?
16 November 2023
Unprompted review
Reply from Kittle Photographic
I am ever so sorry to hear you have not had a response from us. Our inbox is monitored daily and we work to ensure all customers have received a response to their enquiry within 24 hours. Please email Info@kittlephoto.com and we will deal with you enquiry urgently.
I'll be encouraging my school to find a new supplier
My child's school has used Kittle for the past two years' photos. And I have not bothered with either.
A plain white backdrop making it look like a passport photo, and you only take the one picture. No choice. No quality control. Nobody even thought to tell my child to fix their messy hair. £21.25 for this?!?! no thanks.
I'm a professional photographer myself. I don't do school photographs, but I would never deliver images like these.
20 October 2023
Unprompted review
Reply from Kittle Photographic
Thank you for your feedback.
we take time to discuss the backdrop options with the school when booking with us and this is something that they choose. The number of photographs taken per child also depends on different factors such as, the time in which the photographer has to ensure photographs are taken of the entirety of the school and how many times that the school would like taken per child for their school systems.
With regards to our pricing, we pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
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