This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The photos are far too expensive. I don't want a family pack with 10 copies of the same photo, I would like one copy of each of the photos but this isn't an option.
As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white…. Really bad light boun... See more
Company replied
We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again. My only criticism, whilst I’m happy to check over grammar and punctuation, I did expe... See more
Company replied
Company details
Information provided by various external sources
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Contact info
CM3 8JE, Chelmsford, United Kingdom
- kittlephoto.com
3.1
Average
300 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kittle Photographic
Thank you for taking the time to leave a 5 star review Syam. We're very pleased to hear that you're happy with our work. We hope you have a wonderful day.
Amazing customer service
I ordered a class photo with delivery via the school. It arrived in good time but I had a small issue with my print. I contacted Kittle and Hannah C responded to me in good time, my issue was passed on to the technical team who rectified the issue and sent me another copy of the photo. Hannah kept me up to date via email and was very helpful. I had my replacement photo in less than 3 working days, delivered to my home address at no additional cost. Our school uses Kittle every year and each time I say "I'm not buying it this year" but once I see the photos I always purchase the individual and class photos as the quality is just so good.
4 July 2024
Unprompted review
Reply from Kittle Photographic
Thank you so much for sharing your experience with us! We're glad to hear that despite the small issue with your print, our team was able to rectify it promptly and provide you with a replacement photo swiftly, It's great to hear that Hannah and our technical team could assist you effectively. We appreciate your continued support and trust in our services year after year.
Ridiculous prices for school photos
Considering its a school picture ,£17 for one picture is a ridiculous price. You are trying to make massive profits from parents instead of helping during these challenging times.
Charging £4.50 to ship a picture that costs you 80 pence is just another level of ripping people off. You should be ashamed of yourselves. I only ordered it because it's my first daughter's picture; otherwise, I wouldn't have! You should give us the option to download them online and still get your fees. You are making enough profits to cover your expenses with a normal picture price.
I didn't order the other two pictures for my other two kids only because of the ridiculous prices you are adding. So if you think you are getting more, you are wrong. You just lost another two orders and all future orders.
3 July 2024
Unprompted review
Reply from Kittle Photographic
Thank you for sharing your feedback regarding our pricing and delivery charges Sally.
We acknowledge your concerns regarding the pricing.
These expenses encompass professional photography, printing, packaging, and distribution.
With regards to the delivery costs, please note that school delivery is available free of charge for 21 days from the date of the photography session. After this period, home delivery will incur a fixed fee of £4.25 per order, regardless of the size or weight of the order.
Alternatively, if we return to your child's school next term, you may combine the current photograph with any previous photographs in one order for delivery to the school.
Please be informed that digital downloads are unavailable for group photographs due to safeguarding regulations.
If you require any assistance or would like to discuss further, please contact us directly at info@kittlephoto.com or alternatively call us on 01245 401313 Monday-Friday 8am-5pm.
Made to scam people
Very expensive. Im not sure why schools are using them, must have got a share in their price. They will make you create account and provide all of the details before you can even buy overpriced picture.
1 print picture £16 + deliver £4.5, total 20.5 for 1 picture !!!
1 July 2024
Unprompted review
Reply from Kittle Photographic
Thank you for your feedback, Marek.
Our account creation process is designed to ensure the secure handling of photographs, transactions, and accurate delivery.
We strive to offer competitive mid-range pricing compared to other school photography companies, and please be aware that if the school opts for delivery, it is free for 21 days from the photography session. After this period, a fixed delivery fee applies however this is regardless of order size or weight.
Reply from Kittle Photographic
Hello Daisy, I'm glad to hear that we could assist you in recovering and finding a 15-year-old picture. Thank you for your 5 star review.
I have ordered a school photo (quite…
I have ordered a school photo (quite late) and this was really easy using the link given. It arrived really quickly. I was a bit disappointed in the quality (reflection on glasses,) emailed a complaint on the easy to find email address and received a same day response saying they could remove the glare and would send out a replacement straight away.
Assuming it arrives and I am confident it will, I think that is amazing service.
24 June 2024
Unprompted review
Reply from Kittle Photographic
Thank you for your 5 star review Izzie! We're glad you found our ordering process easy and our delivery fast. We apologise for the initial issue with the reflection on the glasses and appreciate your patience. We're pleased our team could quickly address your concern and send a replacement.
Very responsive in relation to a query…
Very responsive in relation to a query about our photo (regarding child’s eyes being closed); the team were able to offer a solution in good time.
21 June 2024
Unprompted review
Reply from Kittle Photographic
Thank you ever so much for your 5 Star review Flynn! We are delighted to hear that you found our customer service team very responsive to your query about the photo. Ensuring you receive the best possible outcome is important to us and we are glad we could offer a timely solution regarding your child's eyes being closed.
This is really very expensive service…
This is really very expensive service and im sure there is a reason why school is recommending these guys ONLY,
Big hands for the genius who have designed this kittle’s website, it takes me offs since last two years whenever i try to order pictures for my kids, very complicates website
22 June 2024
Unprompted review
Reply from Kittle Photographic
Hello Muhammad, we apologise for any frustration you've experienced with our pricing and website. We strive to provide high-quality service and appreciate your feedback on areas for improvement.
We value your input and are committed to addressing your issues. Please contact our customer service team via email at info@kittlephoto.com or alternatively call us on 01245 401313 and we will be happy to assist you.
Prompt responses
Prompt responses, quick delivery and great quality. Thumbs up from this family!
18 June 2024
Unprompted review
Reply from Kittle Photographic
Thank you so much for leaving a 5 star review Hayley! We're thrilled to hear that you and your family were pleased with our prompt responses, quick delivery, and the quality of our products.
Great Service
My school uses Kittle for their school photos. The service is always good. This time my daughter's picture didn't arrive at school so Callum was super helpful and reposted my photo to my home address and it arrived within 2 days. Thanks!
12 June 2024
Unprompted review
Reply from Kittle Photographic
Thank you so much for your kind words and the 5-star review Emily. We're delighted to hear that you've consistently had a positive experience with us. We apologise for the inconvenience with your daughter's picture, but we're glad Callum could assist promptly and ensure you received it quickly.
Awful photos with horribly high prices…
Awful photos with horribly high prices per photo, no option of downloading a photo and on top of that a very expensive P&P!
6 June 2024
Unprompted review
Reply from Kittle Photographic
Thank you for sharing your feedback Ela, and please accept my apologies for any dissatisfaction you experienced. Regarding the photo quality, we are committed to ensuring that our photos meet the highest standards. Kindly contact us at info@kittlephoto.com with your photo ID so that we can investigate and make any necessary improvements.
If it is a group photograph that you are referring to, please be aware that for safe guarding purposes, we are not able to offer digital downloads and it will only be physical prints available.
With regards to the P&P, If the school opted for free school delivery, this option is available for 21 days from the date of the photography session- apologises if this were missed.
Amazing experience for years!
Been ordering photos for kids school photos for years now. Amazing quality items and great customer service. Any problem is resolved swiftly specially Hayley is a superstar!
29 May 2024
Unprompted review
Reply from Kittle Photographic
Thank you for your valuable feedback Rabiya and for ordering the photographs. We understand the significance of children's school photographs as cherished memories, and we are delighted to hear that the quality of the items you received meets your expectations. Additionally, we are pleased that our customer service advisor, Hayley, was able to resolve your issue promptly and effectively.
I had very bad experience ,it's already…
I had very bad experience ,it's already mentioned in them papers copy after delivery you can download your digital copy and after delivery they said we didn't gave you digital copy ,this is faurd central and they cheated peopl I lost my money and they contact centre very rude and didn't gave answer properly I suggest to people don't take any copy from here....
24 May 2024
Unprompted review
Reply from Kittle Photographic
Hello Payal, we sincerely apologise to hear that you had had a bad experience with us. We acknowledge the confusion regarding the instructions for retrieval of the digital downloads being included within our confirmation emails and have taken this feedback on-board. Please understand that for safeguarding purposes, we are unable to provide digital copies of group photographs. We have promptly forwarded your feedback to the relevant departments as we are committed to ensuring a smooth and transparent experience for all. If there is anything further we can assist you with, please do contact us.
Hannah was amazing!
Our infant school has been using Kittle for many years now and they never cease to amaze me how to get everyone in class smiling at the camera at the same time.
Today my review is a shout out to Hannah - she has been wonderful in dealing with my query; providing knowledgeable advice, responding to my emails promptly as well as putting things into action, showing empathy and just overall being kind, polite and understanding. Kittle you should be very happy with such an amazing employee! 😃
23 May 2024
Unprompted review
Reply from Kittle Photographic
Thank you for your continued support and 5 star review. We're thrilled that our team consistently captures the children's smiles in the class photographs.
Thank you for your wonderful feedback regarding how Hannah assisted you. Your kind words about her prompt responses, empathy, and kindness are greatly appreciated.
Massive thank you to Hayley Martin for…
Massive thank you to Hayley Martin for helping me retrieve two lost photos from 2019! Didn’t think it would be possible as I only had one of the codes but they were super helpful thank you
20 May 2024
Unprompted review
Reply from Kittle Photographic
Thank you for your wonderful 5-star review Summer. We are delighted to hear that Hayley successfully assisted you in retrieving the photographs you wished to order. We want to assure you that our system retains photographs for approximately five years, allowing you to conveniently purchase previous images of your children online.
Awful school photographs
My son's school has been working with this photographer for last three years and since then every year the photographs gets worse. Before then the photographs were professional and a good memory but with Kittle it is a nightmare, i didnt buy the previous 2 pictures and also i will not buy this year.
They are not aware of the importance of the job they are doing, they get one shot and dont care if it looks good or not. Awful job.
16 May 2024
Unprompted review
Reply from Kittle Photographic
Hello Aysegul, thank you for sharing your feedback with us. We're very sorry to hear about your disappointment with the photographs taken. We kindly request that you reach out to our customer service team at info@kittlephoto.com with your photo ID and password. We can then discuss any concerns that you may have and work to assess potential improvements. We understand the significance of capturing these memories, and we are committed to rectifying any issues as best we can.
Super experience ordering Leavers…
Super experience ordering Leavers Hoodies with Kate @Kittle. Great communication and service. Would highly recommend Kittle.
10 May 2024
Unprompted review
Reply from Kittle Photographic
Many thanks for the lovely review - it was a pleasure working with you and I hope the pupils enjoy wearing their leavers hoodies. Hope to work with you again next year.
Company decided to cancel our booking…
Company decided to cancel our booking the week before it was supposed to go ahead. The cancellation was also sent via email. Unprofessional that no phone call to discuss was made, and very short notice!
1 May 2024
Unprompted review
Fabulous company for leavers hoodies
Fabulous company for leavers hoodies. Very helpful and great quality products
3 May 2024
Unprompted review
Really helpful customer service
Really helpful customer service. Helped me when I made an error with my order and were very accommodating. We have been really pleased with the photos we have received over the years.
24 April 2024
Unprompted review
Reply from Kittle Photographic
We're very happy to hear that our customer service team was able to assist you with your order error and accommodate your needs AVB. It's great to know that you've been pleased with the photos that you have received and hope this continues in year's to come!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.