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Kinly Reviews 2,508

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making the process easy and stress-free. Many people highlight the exceptional service, noting the company's efficiency, understanding approach, and ability to navigate complex applications successfully. Reviewers are particularly impressed with how the company handles claims, often achieving positive outcomes that customers might not have managed on their own. However, some customers also noted that while the service is excellent, they would suggest having one team member keep them updated throughout the process for an even smoother experience, especially for elderly clients. A few other people also felt that they could have potentially handled the claim themselves, despite acknowledging the company's professional and helpful approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as kind, professional, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and patience of... See more

User experience

Users describe positive interactions with the user experience, highlighting how the service made complex... See more

Claim

People report positive experiences with the claim process, with many stating they wouldn't have known how to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

Rated 5 out of 5 stars

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff. Thank you... See more

Rated 5 out of 5 stars

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy to what could have potentially been complicated and overwhelming if... See more

Rated 5 out of 5 stars

From initial contact with Kinly to final communication, Kinly spoke with integrity. The Kinly Team showed excellent awareness of my requirements, being respectful in their approach and method through... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

recieved help with my application for attendance allowance.…

recieved help with my application for attendance allowance. very knowlegable staff who asked things i would never of thought of. without their knowledge and help i probably would not have got it. because of their expertise i got top rate. would highly recommend getting their help if you need it. brilliant company and staff. thank you from the bottom of my heart.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Very competent

Very competent. Quite amazing. A short interview completely hassle free and positive results within a few weeks. Highly recommend able!

27 April 2026
Rated 5 out of 5 stars

The friendliness and helpfulness of…

The friendliness and helpfulness of everyone I spoke to, and they told me about the allowance that I applied for, because the government don't give the definition of attendance allowance, so I thought it only applied to people who need help with bathing etc. They filled in the 35 page application for me, and we spent almost an hour on the phone answering the questions. It was a lovely experience being listened to and helped because I never would have been able to complete the form in my own. They deserve every compliment and praise for everything they've done for me (and I suspect for many others) I would like to say a very big thank you to everyone on the Kinly Team. I am now not so worried about how I was going to afford my rent, and a few little treats, like a taxi home when I'm not able to walk any further on my own. Thank you so much for everything !

1 June 2026
Rated 5 out of 5 stars

I found Kinly extremelya professi

I found Kinly extremely professional , they made it so easy to talk to them, no pushy sales patter. Once the initial chat had been done I received the claim within a fortnight, brilliant just brilliant will use them again to see if they can help me claim a blue badge. Marvelous

1 June 2026
Rated 5 out of 5 stars

What's not to like

What's not to like? I tried myself but was unsuccessful. I went on the Alzheimer's forum and realized I had played down what life was really like.

Kinly took care of all the forms, and I am so pleased that I was successful. Worth every penny.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy pensioner

I have a phobia about filling in forms, and as a result failed to apply for a 2nd year of the benefit, with the help of these kind people at Kinly it was all done with as little stress as possible, not only was my application accepted but my allowance is almost double my previous amount.
only one tiny niggle, and that's getting an email or text asking if I have heard anything yet, sometimes twice a day from different people, can be a little annoying after a couple of weeks, but the end result is far better than I expected.

1 June 2026

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