Kingofcotton Reviews 14,837

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like dressing gowns, sheets, and towels are luxurious, durable, and well-made. Many people appreciate the superb service, highlighting prompt responses and helpful communication. The delivery service is frequently described as fast and efficient, with many orders arriving quickly and as expected. However, some customers also mentioned issues with their orders, including delayed deliveries and a lack of communication regarding shipping. A few reviewers were dissatisfied with the quality of certain items, citing poor stitching or unexpected washing instructions.

What people talk about most

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality of products,... See more

Product

Reviewers mention positive feedback about product quality. Many customers praise the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report quick deliveries, easy ordering... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought this due to my old, heavy, towel dressing gown becoming thin and getting holes after 20 years of wear and tear. I find this is far superior to my old flat toweling gown as it's 420 gsm, tr... See more

Rated 5 out of 5 stars

Re-ordered cotton dressing gowns. Order delivered within nine days. Well packed. Very Happy with product. They didn't notify me order on way. However, when I wrote enquiring what was happening I recei... See more

Rated 5 out of 5 stars

Excellent quality percale sheets. There was an error with my order (they shipped the wrong item) and the customer service was great. Mistakes happen. A real person responded and sorted it out, made... See more

Rated 5 out of 5 stars

I have ordered slippers and robes from this company over the years. Dealing with Claudia on two queries I have over the recent orders and I have to say she is brilliant quick at responding and knowled... See more


Company details

  1. Interior Designer
  2. Bathroom Supply Store
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Kingofcotton

Information provided by various external sources

King of Cotton was founded in 1994 with a view to supply the UK's finest hotels with high quality linens at wholesale prices.

Over the years we have been asked by guests staying at these top hotels to sell our products directly to them which led us to creating this website in December 2003.

Since then there has been no looking back, the website is used by many hoteliers and private customers alike and loved for its unbeatable wholesale prices and superior Hotel Quality products.

We pride ourselves in having the highest industry standards certificate ISO 9001 for our continuous efforts to improve on Customer Services and Company Efficiency.

If you would like to view or purchase our products in person, we have retail outlets in:

King of Cotton Banstead Shop 48 High Street, Banstead, Surrey, SM7 2LX. Tel: 020 8394 1112 Shop Open Monday to Saturday, 10am to 5pm.

King of Cotton Richmond Shop 377 Upper Richmond Road West, East Sheen, SW14 7NX. Tel: 020 8588 9696 Shop Open Monday to Saturday, 10am to 5pm.

King of Cotton Byfleet Outlet (Head Office & Distribution Centre), Unit 1, Canada Road, Byfleet, Surrey, KT14 7JX. Tel: 020 8332 7999 Shop open to the public Monday to Saturday 10am till 5pm (Head Office & Distribution Centre open Monday to Friday 9: 30am till 5pm).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good Quality

Prompt Delivery, Good Quality and Washes Well. The only down side was the shade of grey. A bit dark for me but that was my fault, hopefully it will fade a little with washing

26 April 2024
Rated 4 out of 5 stars

Bought as a gift

Bought as a gift: recipient specified your 800 thread towels and would accept any colour as long as all sizes matched (had an order of preference). Only one colour available in hand & extra large, but at least there was a match available. Purchase and delivery fine.

28 April 2024
Rated 3 out of 5 stars

Disappointing Delay

Ordered new pillows during a sale. Disappointed to be informed after the order was confirmed, there would be a six week wait for delivery. Is this due to my order being small rather than supplying a larger commercial order I wonder?

28 April 2024
Kingofcotton logo

Reply from Kingofcotton

Hello,

Thank you for taking the time to write a review.

We are sincerely sorry for the inconvenience this has caused.

We can confirm this is due to that we are currently out of stock of the item you have purchased and we are sincerely sorry for this.

Your order is now on backorder and we will dispatch this as soon as we receive this back in stock.

Kind regards,
King of Cotton

Rated 4 out of 5 stars

Had to return faulty towels.

Had to return faulty towels.
Customer service was excellent.
No quibbles and now have my new set.
However I would have liked an email to follow up why this happened.
Looking forward to using my new fluffy towels without a reoccurring problem of 'bleaching out'

17 May 2024
Rated 5 out of 5 stars

Excellent customer service and products!

Excellent customer service – enquiries are responded to and resolved very quickly. Every product I have ordered has been of great quality and fairly priced. I only purchase bedding from this company and can attest to the fact that it is worth investing in quality linens. Not only does it provide a better sleeping experience, but it also proves cheaper in the long run since they last for many years and withstand many washes compared to the inferior quality offered by department stores and many general online retailers.

22 May 2024
Unprompted review
Rated 4 out of 5 stars

Cotton loveliness

Good service
I ordered 400tc sheet (extra deep) pillow cases and king size duvet cover in white
Lovely and soft. Iron well
I really like the ties on the duvet cover instead of buttons on other makes.
Would prefer more choice of colours

19 April 2024
Rated 2 out of 5 stars

Nuisance

Last order not complete more trouble than worth had to go back but returns was easy

21 April 2024
Kingofcotton logo

Reply from Kingofcotton

Hello,

Thank you for taking the time to write a review.

We are sincerely sorry that one of the items you wanted to order was not in stock.

We can confirm we have received your return and your refund has been processed.

Again, we are sincerely sorry for the inconvenience this has caused.

Kind regards,
King of Cotton

Rated 5 out of 5 stars

King of the Lings

King of Cotton is undoubtedly the perfect choice for those who appreciate quality, comfort, and elegance. Whether you are looking for luxurious bed linens or towels that pamper you after every bath, King of Cotton offers products that not only meet but exceed expectations. An unparalleled shopping experience, from the first visit to the website to the use of the products in your own home.

5 May 2024
Rated 2 out of 5 stars

Part of the order was out of stock

Part of the order was out of stock, subsequent advice was inaccurate.

3 May 2024
Kingofcotton logo

Reply from Kingofcotton

Hello,

Thank you for taking the time to write a review.

We are sincerely sorry that the incorrect information was informed and we can look into this with our team and we can see you have now been informed correctly.

Again, we are sincerely sorry for the inconvenience this has caused.

Kind regards,
King of Cotton

Rated 3 out of 5 stars

Two robes Too Big

Ordered two robes, however, both were too large. Maybe a better guide to size would help. Also I had to pay nearly £10 to return which is fine as it is in their T&Cs it’s just that given the risk of something not fitting and having to send back at £10 cost , I am unlikely to use them again for clothing. Refund paid promptly though.

24 April 2024
Kingofcotton logo

Reply from Kingofcotton

Hello,

Thank you for taking the time to write a review.

We are sincerely sorry for the inconvenience this has caused.

We do offer a collection option for returns which is a standard charge of £3.95 which would be deducted from your refund.

We thought about not charging for returns, however to ensure we do not have to raise prices elsewhere, i.e. product prices, we offer a collection fee.

Again, we are sincerely sorry for any inconvenience this has caused.

Kind regards,
King of Cotton

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