Outstanding quality all round! The damask table cloth and serviettes I ordered are beautiful. High quality, but reasonable price. Staff could not have been more helpful and went out of their way to... See more
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I bought this due to my old, heavy, towel dressing gown becoming thin and getting holes after 20 years of wear and tear. I find this is far superior to my old flat toweling gown as it's 420 gsm, tr... See more
Excellent quality percale sheets. There was an error with my order (they shipped the wrong item) and the customer service was great. Mistakes happen. A real person responded and sorted it out, made... See more
Lovely waffle cotton bath robe. Ideal for summertime.excellent quality. This is my second purchase of this gown. Delivery was fast and I knew when to expect delivery. I’ve ordered a few times from Kin... See more
Company details
About Kingofcotton
Information provided by various external sources
King of Cotton was founded in 1994 with a view to supply the UK's finest hotels with high quality linens at wholesale prices.
Over the years we have been asked by guests staying at these top hotels to sell our products directly to them which led us to creating this website in December 2003.
Since then there has been no looking back, the website is used by many hoteliers and private customers alike and loved for its unbeatable wholesale prices and superior Hotel Quality products.
We pride ourselves in having the highest industry standards certificate ISO 9001 for our continuous efforts to improve on Customer Services and Company Efficiency.
If you would like to view or purchase our products in person, we have retail outlets in:
King of Cotton Banstead Shop 48 High Street, Banstead, Surrey, SM7 2LX. Tel: 020 8394 1112 Shop Open Monday to Saturday, 10am to 5pm.
King of Cotton Richmond Shop 377 Upper Richmond Road West, East Sheen, SW14 7NX. Tel: 020 8588 9696 Shop Open Monday to Saturday, 10am to 5pm.
King of Cotton Byfleet Outlet (Head Office & Distribution Centre), Unit 1, Canada Road, Byfleet, Surrey, KT14 7JX. Tel: 020 8332 7999 Shop open to the public Monday to Saturday 10am till 5pm (Head Office & Distribution Centre open Monday to Friday 9: 30am till 5pm).
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4.5
Excellent
15K reviews
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This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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Good quality dressing gown.
Delivery was quick, well packaged. Dressing gown was a good fit and good quality towelling, overall a great experience with kingofcotton.
23 April 2024
Take a look at the garments I sent back…
Take a look at the garments I sent back I did task for the size I was sent.
19 April 2024
Reply from Kingofcotton
Hello,
Thank you for taking the time to write a review.
We are sincerely sorry that the sizes of the bathrobes were not as expected; and our quality control team is currently looking into your order to ensure the items are up to our usual standard.
All our bathrobes are made 5% larger to allow room for shrinkage.
Again, we are sorry for the inconvenience this has caused.
Kind regards,
King of Cotton
Poorly Run Company
This review is only with respect to Customer Fulfillment and Customer Service as I never received the towels I ordered. In a nutshell, I ordered bath sheets with blue banding for approximately £70.00. A week after placing my order I received an email informing me that the towel was out of stock and that there would be a 6 week delay before I received my towels. The email offered the alternative of receiving a towel with black piping - apparently the only colour available. The email had no contact information.
When I contacted King of Cotton, it turned out that they had charged me for the towels even though they didn't have them in stock. The woman I spoke with on the phone was incredibly rude and unhelpful. There was no apology for being unable to fulfil the order or for charging me for a product they couldn't supply. Instead, I received a lot of "Yup", Nope", "Thats how we do it" between a liberal sprinklong of sighs.
My impression was that this company was running on an ad hoc basis with no rules or policies in place. Hopefully, they will return my money.
7 April 2024
Unprompted review
Reply from Kingofcotton
Thank you for your review. We are very sorry to hear you experienced poor Customer Service from us. We always try to ensure that Customers are 100% satisfied with our Service and products. We have looked into the situation and can see that it was not handled correctly, therefore we have put measures in place to ensure it does not occur again. In the meantime we have refunded you order in full. Apologies once more for the inconvenience caused.
Very poor quality
I ordered 1000 thread count cotton fitted bed sheet. Compared to other 1000 thread products I have bought, the material is extremely thin. It is very hard to believe this is 1000 thread count.
30 March 2024
Unprompted review
Reply from Kingofcotton
Hello,
Thank you for taking the time to write a review.
We are sincerely sorry for the inconvenience this has caused.
A member of our customer services team has contacted you via email regarding this.
Kind regards,
King of Cotton
Lovely quality dressing gowns
Lovely quality dressing gowns. Can’t wait to take them on a spa break.
4 March 2024
The best in Duck feather and Down!
Having not had a duck feather & Down Duvet before and finding duvets too hot even in winter with tog 4 I was nervous that this one would not work! Not so! It works so well regulating the differing temperatures and causing better sleep!
King of Cotton are fast delivering and reliable. Would definitely recommend!
4 March 2024
The quality of the towels are excellent…
The quality of the towels are excellent
I have used King Of Cotton for many years to buy all my bed linen and towels
and they have always provided beautiful products in a timely fashion. I would recommend this company absolutely for quality of products value for money and excellent customer service.
1 March 2024
Speedy delivery and lovely cotton fabric
29 February 2024
Reply from Kingofcotton
Hello,
Thank you for taking the time to write a review.
We are sincerely sorry for the inconvenience this has caused.
A member of our customer services team has contacted you via email to resolve this matter straight away. We will replace the bathrobe free of charge.
Kind regards,
King of Cotton
Great quality and prices!
26 February 2024
WAlways good service e always get good and fast service.
We always get good and fast service.
Plus consistently good quality.
Can only recommend the company
21 February 2024
Lovely ,Soft and fluffy robes
Easy to use website . Delivered on time. The robes are beautiful made and so soft feels like your in a hotel spa
4 March 2024
Fast service Items well packed and…
Fast service Items well packed and quality was what we expected, thank you very much.
4 March 2024
Great products and good value
4 March 2024
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