The Towel Shop Reviews

13,465

•

4.7

Bathroom Remodeler

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Review summary

Created with AI, based on recent reviews

Considering 2,546 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and reasonable prices, noting that orders arrive promptly and in great condition. Consumers also appreciate the exceptionally soft material and overall high quality of the items purchased for their homes. Some reviewers were not happy with the sizing, mentioning that certain garments felt smaller than expected or unusually tight. A few other people also felt that specific products were much thinner than anticipated compared to the original description. People noted these occasional inconsistencies, though the vast majority remained thoroughly satisfied with their purchases overall.

What people talk about most

Product

Users describe positive interactions with product, expressing general satisfaction with the good quality,... See more

Quality

Reviewers mention positive feedback about quality, frequently praising thick, luxurious towelling materials... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrived really quickly within a few... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably priced and offer great... See more

Order

People report positive experiences with order, highlighting an easy process and prompt delivery. Customers... See more

Reviews shaping this summary

What a fab experience!! I thought for the price of my beautiful white dressing gown it would be a thin toweling dressing gown as I wanted it to take on holiday to lounge about my apartment. But no thi... See more

Website really easy to use with a good range of products to choose from to suit all budgets. Lots of payment options at checkout. Was contacted the next day to advise the colour I’d ordered was out of... See more

I was easily able to find what I was looking for on the website. The double valance arrived when it said it would; the cream colour was slightly more yellow than I expected, though good quality for th... See more

The quality of the products I ordered was excellent and it arrived very quickly. I ordered 2 hooded bathrobes for my teenage sons. There was a slight issue with order but this was swiftly rectified wi... See more

Company details

About The Towel Shop

Written by the company

At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.

www.thetowelshop.co.uk

Written by the company

1 year money back guarantee: We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.
FREE UK Delivery: We offer FREE Delivery on all our products throughout mainland UK - *Minimum purchase required
Low prices for all: Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.

Contact info

Swan Lane Mill, Higher Swan Lane, BL3 3BJ, Bolton, United Kingdom
01204 455455
sales@thetowelshop.co.uk
thetowelshop.co.uk

4.7

Excellent

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(13,465)

2,417 reviews in the last 12 months

The dressing gown was a good fit and felt very comfortable. Unfortunately, after a wash , it continued to shed bits from the pile which marked it down.

30 September 2026

3 days ago

Lovely white bsthrobe

Lovely. white bathrobe. Good quality at a good price.

The dressing gown and fitted sheets that I purchased from the Towel Shop were excellent quality and reasonably priced

1 October 2026

5 days ago

Value for money

Very quality and affordable

30 September 2026

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