Kinetico UK Limited Reviews 

513
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, politeness, and extensive knowledge, often highlighting their efficiency in resolving issues and explaining details. The service provided is frequently described as excellent and thorough, with many appreciating the quick and effective resolution of problems. People also value the product quality, noting its reliability, efficiency, and effectiveness in preventing scale, contributing to a positive overall experience. Customer service is also commended for being helpful and knowledgeable, with advisors guiding customers effectively. However, some people mentioned that their units ceased functioning prematurely, with instances of water leaks or terminal failure occurring within a few years of purchase.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Product

Customers generally report positive experiences with the product, with many recommending water softeners for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that advisors are... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

First of all had my water softener serviced by Reece today….very nice young man and respectful of my property. I’ve had my water softener for a few years now…and would recommend anyone who hasn’t got... See more

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more

Rated 5 out of 5 stars

I'm a long-term Kinetico customer, more-recently on a service plan. The company is easy to deal with, always helpful and knowledgeable. Had a service today, performed quickly and efficiently by '... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

513 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(513)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, efficient and knowledgeable. Great job

Reece came to check out an issue with our softener yesterday. Very happy with the service provided. He sent a text message earlier that day with a 2 hour time window and arrived bang in the middle. The problem was found, explained fully and fixed (fingers crossed). Very happy. Wouldn’t hesitate to contact Kinetico in future. Great job. I also appreciated the use of shoe covers!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Charlie

Today my old water softener replaced with the new one. Charlie was very friendly and polite. He completed the service professionally and explained the things clearly. Done a good job.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Charlie called me this morning and gave…

Charlie called me this morning and gave me an ATA for his arrival and arrived exactly in time. Charlie has been a few times and made me feel at ease, he is a hard a worker and dedicated to his work. Charlie has always done a good job and answered all my questions with great detail and he has very good knowledge.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Charlie

Charlie, was friendly and informative. Explaining any relevant matters in a clear and concise manner.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Out with the old and in with the new!

I knew that my water softener was not working properly and called Kinetico to bring forward my annual service. A new appointment was booked quickly but the softener needed replacing. Jack was excellent. He explained the benefits of the new models, the pricing and the interest free credit on offer. He booked in the installation. Reece arrived on time for the installation and got on with the installation. He went over the details of the new softener. He was tidy and efficient and both of them were very polite and friendly. The contact from head office was also very efficient. The credit form was easy to complete online and it was easy to get through on the phone lines. Thank you very much!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Annual service

We had the water softener serviced and the water filter replaced by Charlie. He arrived on time, he was very thorough, didn't leave a mess and explained the work he had done.

We will use Kinetico again for the annual service.

11 June 2026
Unprompted review

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