Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more
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Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.
Contact info
Bridge House, Chandlers Way, Park Gate Business Centre,, SO31 1FQ, Southampton, United Kingdom
- 0800 056 8686
- info@kinetico.co.uk
- kinetico.co.uk
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Replied to 21% of negative reviews
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Charlie came to service the water…
Charlie came to service the water softener today and was professional informative and super friendly. Thanks Charlie 😊
Comprehensive service
Prompt arrival , clear explanation of issue and equally clear statement of resolution. Charlie was very efficient and polite
Excellent service by Charlie
Charlie serviced my water softener today. He did a brilliant job fixing the problem I had and making some improvements to the set up. He explained everything very clearly. He has a friendly manner and is helpful and professional. Excellent service!
Charlie installed my new softener…
Charlie installed my new softener today. I was very impressed by his work. He came across very professional and had a wonderful personality,
Excellent Customer Service
The problem with my water softener could not be fully resolved because of the particular nature of my water system but the guys from Kinetico were able to provide an acceptable partial solution
Importantly, Charlie, the Technician and Alfie, his Manager put in considerable effort and did so I’m a very professional and friendly manner - excellent customer service.
Excellent service
It was the first annual service visit for our Kinetico water softener unit- Charlie was great. Polite and professional. Gave us good advice and delivered excellent service.
Excellent visit from Charlie
Excellent visit from Charlie. Great skills and ability to explain the problem.
Friendly engineer…
Reece was a very reliable and friendly engineer.
Arrived at arrange day and time.
System Service
Our system was serviced today by Reece. He was very polite and efficient. The work was completed in a timely manner and Reece walked me through his findings in a very clear and understandable manner. Highly recommend.
Rhys/Reece arrived promptly at just…
Rhys/Reece arrived promptly at just after 08.00 and was polite, efficient and extremely helpful. Thank you. 👍
Service of Faulty Softener
My engineer, Reece, contacted me to let me know his arrival time and was prompt, In spite of working in direct sunshine, on the hottest day of the year, he was happy, polite, helpful and communicative throughout the service. He explained the issue, changed a faulty party and adjusted the calibration of salt usage.
Excellent service
The engineer arrived on time for the service. He was very passionate and took the time to answer all my questions, providing all the necessary details. He left the place nice and clean. Excellent service!
Excellent service from Charlie
Excellent service from Charlie. Called before hand. Had a great attitude. Was very thorough with his service. Tested the water for hardness. All working great.
Charlie help me did the wonderful…
Charlie help me did the wonderful service job.
Charlie from Kinetico
Charlie, the engineer, informed his ETA, arrived punctually and was both professional and helpful
Great Service
Reece came to service our softener today. I had a couple of concerns / queries that he checked thoroughly without hesitation. He was polite and efficient. Great service!
Charlie was excellent
Charlie was excellent, polite and informative. Diagnosed and serviced our kinetico Softener. Also shortened the overflow pipe which was too long.
Professional service representative
Our Kinetico water softener was serviced today. Reece arrived at the scheduled time, was professional with his approach and explained clearly what action is required.
It is apparent that a regular service is recommended for these devices.
Excellent service provided by Charlie…
Excellent service provided by Charlie when he came to install a new Kinetico premier compact water softener. He answered all my questions and helped me register and setup the warranty.
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