Kinetico UK Limited Reviews 

513
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, politeness, and extensive knowledge, often highlighting their efficiency in resolving issues and explaining details. The service provided is frequently described as excellent and thorough, with many appreciating the quick and effective resolution of problems. People also value the product quality, noting its reliability, efficiency, and effectiveness in preventing scale, contributing to a positive overall experience. Customer service is also commended for being helpful and knowledgeable, with advisors guiding customers effectively. However, some people mentioned that their units ceased functioning prematurely, with instances of water leaks or terminal failure occurring within a few years of purchase.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Product

Customers generally report positive experiences with the product, with many recommending water softeners for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that advisors are... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

First of all had my water softener serviced by Reece today….very nice young man and respectful of my property. I’ve had my water softener for a few years now…and would recommend anyone who hasn’t got... See more

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more

Rated 5 out of 5 stars

I'm a long-term Kinetico customer, more-recently on a service plan. The company is easy to deal with, always helpful and knowledgeable. Had a service today, performed quickly and efficiently by '... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

513 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(513)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service by Charlie

Charlie serviced my water softener today. He did a brilliant job fixing the problem I had and making some improvements to the set up. He explained everything very clearly. He has a friendly manner and is helpful and professional. Excellent service!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The problem with my water softener could not be fully resolved because of the particular nature of my water system but the guys from Kinetico were able to provide an acceptable partial solution
Importantly, Charlie, the Technician and Alfie, his Manager put in considerable effort and did so I’m a very professional and friendly manner - excellent customer service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was the first annual service visit for our Kinetico water softener unit- Charlie was great. Polite and professional. Gave us good advice and delivered excellent service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

System Service

Our system was serviced today by Reece. He was very polite and efficient. The work was completed in a timely manner and Reece walked me through his findings in a very clear and understandable manner. Highly recommend.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Service of Faulty Softener

My engineer, Reece, contacted me to let me know his arrival time and was prompt, In spite of working in direct sunshine, on the hottest day of the year, he was happy, polite, helpful and communicative throughout the service. He explained the issue, changed a faulty party and adjusted the calibration of salt usage.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The engineer arrived on time for the service. He was very passionate and took the time to answer all my questions, providing all the necessary details. He left the place nice and clean. Excellent service!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Reece came to service our softener today. I had a couple of concerns / queries that he checked thoroughly without hesitation. He was polite and efficient. Great service!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was excellent

Charlie was excellent, polite and informative. Diagnosed and serviced our kinetico Softener. Also shortened the overflow pipe which was too long.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional service representative

Our Kinetico water softener was serviced today. Reece arrived at the scheduled time, was professional with his approach and explained clearly what action is required.
It is apparent that a regular service is recommended for these devices.

22 June 2026
Unprompted review

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