Kinetico Water Softeners Reviews 412

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products, noting that their water softeners perform exceptionally well and contribute to a better quality of life. The staff and engineers are frequently highlighted for their professionalism, politeness, and extensive knowledge, often going above and beyond to explain details and resolve issues efficiently. Many people appreciate the clear communication, timely arrivals, and the respectful manner in which work is carried out, making the overall experience very positive. However, some customers also noted issues with product durability, with units failing prematurely and requiring costly repairs, raising concerns about the product's lifespan and warranty support. A few other people also felt that the company's customer service and product quality had significantly worsened recently, mentioning difficulties in obtaining replacement parts and long waiting times for service appointments.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the politeness, knowledge, and... See more

Staff

Users describe positive interactions with staff, consistently praising their politeness, knowledge, and... See more

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers express... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with their water... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more

Rated 5 out of 5 stars

Had my water softener annual service today and Nathan was excellent. He tested the whole system and found an issue during the checks. He explained everything clearly, ordered the parts needed, and boo... See more

Rated 5 out of 5 stars

I brought a property with a Kinetico water softener fitted, never had one before so had no idea about it. Alfie came to do a service on the unit, but he was incredibly helpful and went out of his way... See more

Rated 5 out of 5 stars

My water softener has never really worked as it should from new. I have had to call an engineer in several times to fix it and still it never worked as it should. However after taking out a service... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

412 reviews

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Replied to 27% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Kinetico service

I brought a property with a Kinetico water softener fitted, never had one before so had no idea about it. Alfie came to do a service on the unit, but he was incredibly helpful and went out of his way to explain every detail about the unit, how it works, regular maintenance and how to get the best out of it. He left me feeling so much more informed, as well as other product options to add for the future. Thank you Alfie!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed, Charlie came out to service my old softener (Kinetico cube), mentioned it was getting towards the end of its life (approx 7 years) and was able to successfully fit a new replacement

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Reece

Reece came to us today, texted to say what time he would arrive, and was on time, very polite, very professional, and we are very pleased with the service we received today
Thank you N. Borrelli

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Charlie helped fix a problem with the…

Charlie helped fix a problem with the installation of my water softener (previously installed wrong by my plumber). He was professional and efficient and I’m pleased to have my softener back up and running. Would definitely recommend

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was great today

Charlie was great today! Really appreciate his work and knowledge and also his effective speedy work! Also great communication
Thank you

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Top class product and aftercare

Annual water softener service this morning conducted by Charlie who was excellent: on time, cheerful, polite, courteous and diligent - cannot fault Kinetico and their brilliant team. Thank you very much!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Kinetico Water Softener Annual Service

Excellent Service provided regarding the annual service of our water softener by Charlie. He was on time, very polite and provided a professional service. He was very clean and tidy in his work and only too happy to wear shoe protectors when asked. He answered all our questions and gave good honest advice about our machine. Would highly recommend using Kinetico.

6 May 2026
Unprompted review

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