Kindlytoys Reviews 

390
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the high quality and craftsmanship of the products, often finding them to be excellent educational tools that children love. Reviewers also noted quick delivery and an easy ordering process. However, some customers also noted significant issues with delivery, including prolonged delays, lost orders, and items never arriving. Others were dissatisfied with products not matching expectations, citing incorrect items, changes in product size, or colors not being as vibrant as advertised. Packaging was also a concern for some, with reports of broken boxes and tape causing damage.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and appearance. Many reviewers praise... See more

Order

People report ambiguous experiences with order, with some customers praising the ease of ordering and timely... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising products as very nice,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting quick and prompt deliveries,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We ordered a Christmas gift for our niece at the beginning of December. We immediately got shipping tracking information but for several weeks it just said "label created" and "USPS awaiting package."... See more

Rated 3 out of 5 stars

Was disappointed in the packaging (tape). Puzzle wasn’t as bright and colorful as expected either

Rated 3 out of 5 stars

I really wish you had not changed the size of your product; I understand that material costs have gone up, however I would have understood and paid more, now the one I bought in the past looks awkward... See more

Rated 5 out of 5 stars

Was disappointed with how package arrived! Package was not in great shape! Box was broken but puzzle was okay. I thought colors would be brighter! Present was a hit…


Company details

  1. Children's Toys Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

390 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.3

All reviews

(390)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Accuracy

I am always worried when I want something personalized but my grandkids' Christmas ornaments were perfect. I would use this company again.

4 January 2024
Rated 3 out of 5 stars

Neat concept, but....

Neat concept. However, when assembling it the wood slots cracked. Once it's opened it will be ruined as the wood notches are too close to the edge. Needs a redesign.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Great products and service

The busy board I ordered is great for my 1 year old son. It is well made, the colours are great, and it will be a great learning tool for him. The website and customer service has been great.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

My daughter in law loves the products…

My daughter in law loves the products and she’s all about teaching our first grandaughter properly! I will continue to be buying products from your company because its all about learnig and teaching fine motor skills.

22 January 2024
Unprompted review
Rated 2 out of 5 stars

I ordered a personalized bank for my…

I ordered a personalized bank for my grandson. It took so long to receive it. Very disappointed in having to put together, It is not very sturdy and has come apart after money put in bank. Maybe this one was defective? I would like a replacement bank & I will return this one?
Please advise!

24 December 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a wooden ornament for my…

I ordered a wooden ornament for my daughter’s first Christmas and an activity board. Both items came quickly and are high quality! My dog actually ended up eating one of the letters on the activity board. Through great customer service I was able to get a replacement letter. Highly recommend!

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Love this!

I am absolutely thrilled about my purchase! I got the personalized bear busy board for my nephew. It says his name in letters which adds a personal touch to the gift. This is a great toy because it’s educational with minimal noise. I would purchase from them again. I ordered by the deadline to receive by Christmas, which i did. I actually recieved it earlier than expect which was very nice. Very easy ordering and processing.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Poor material

I ordered two personalized piggy banks as Christmas gifts. Shipping took forever but glad they arrived before Christmas. Similar to other review, I wasn’t expecting to put together the banks myself. It was a little difficult trying to line the puzzle pieces together to make sure that it didn’t come apart immediately. The material is quite flimsy, and the parts do not connect together firmly.

20 December 2023
Unprompted review
Rated 4 out of 5 stars

Personalized wooden piggy bank

The product purchased was a thrill to the kids. It was exciting to actually see the cash
Putting it together though was a bit of a challenge. It was hard to get the sides to align. I would have preferred if piggy banks were a little sturdier
I was very disappointed the Wooden picture domino puzzle had to be refunded for lack of inventory.

26 December 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I ordered a busy board on Dec 2. On Dec 16 I finally reached out to the company as the product had not been delivered, and no tracking info was sent. I was advised that my package had been delivered to another country. On Dec 16 I requested refund, which was never received, and after fighting with this company I finally received a refund more then a month later.
I would steer clear of this company.

2 December 2023
Unprompted review
Rated 1 out of 5 stars

I wish I could go 0 stars

I wish I could go 0 stars. They have the worst customer service. They messed up my order and have not fixed it. They are the worst company to deal with stay away.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Adorable Gift Idea

After seeing the ad on Facebook, I decided to order two personalized piggy banks as Christmas gifts. They came fairly quickly considering the holidays; however, I wasn’t expecting to put together the banks myself. Maybe I didn’t read the fine print explaining this detail. It was a little difficult trying to line the puzzle pieces together to make sure that it didn’t come apart immediately but once it was completed, it was absolutely adorable!

25 December 2023
Unprompted review

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