Kindlytoys Reviews 

390
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the quality and design of the products, often describing them as well-made, beautiful, and educational. The ordering process was also found straightforward, with some noting timely delivery for their items. However, some customers noted significant issues with delivery, including items being lost, delayed, or not arriving as expected, even when ordered well in advance. A few other people also felt that the product received did not match expectations, citing discrepancies in color, size changes, or receiving incorrect or damaged goods. Concerns were also raised about the overall quality of certain items.

What people talk about most

Product

Customers had ambiguous experiences with product quality and consistency, with many reviewers praising the... See more

Order

Users describe ambiguous interactions with order, with many reviewers expressing frustration over late or... See more

Quality

People report ambiguous experiences with quality, with some customers praising products as very nice,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting quick and timely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We ordered a Christmas gift for our niece at the beginning of December. We immediately got shipping tracking information but for several weeks it just said "label created" and "USPS awaiting package."... See more

Rated 3 out of 5 stars

Was disappointed in the packaging (tape). Puzzle wasn’t as bright and colorful as expected either

Rated 3 out of 5 stars

I really wish you had not changed the size of your product; I understand that material costs have gone up, however I would have understood and paid more, now the one I bought in the past looks awkward... See more

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Children's Toys Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

390 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.3

All reviews

(390)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

My item was “lost during shipping” even…

My item was “lost during shipping” even though it never updated to saying it shipped or provided any tracking. When I requested a replacement I was told they no longer make them, kind of glad cause it seems they’re ripping off the design of a business elsewhere. Pretty sure I was never getting my item and they just wanted to cover their ass and have a reason for the refund beyond that they had a product listed for sale that they couldn’t even supply.

5 April 2024
Rated 4 out of 5 stars

My Mother’s Day gift

My Mother’s Day gift sign is absolutely beautiful. I do believe that my mother will absolutely love it however, upon opening the package, I noticed that the bottom of the sign that slides into the holder to hold it up was bent and broken so I had to glue it.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Mickey Mouse ear headband holder

I ordered the Mickey Mouse ear headband wall holder and when it was delivered, the frame was broken into pieces. We tried to fix it but it wouldn’t stay together so we could not use it. I contacted the support team multiple times and have yet to receive any contact back. Very disappointing.

14 March 2024
Unprompted review
Rated 4 out of 5 stars

I love the product

I love the product. It would be nice if there will be an email confirmation stating that the company receives the order of the customer, just as stated on the website.

6 February 2024
Rated 1 out of 5 stars

Payed and didn’t receive

I ordered a personalized puzzle board for my grand daughter’s bday . I have not received updates on my order and they don’t respond to my emails. Payment has gone through so they’ve received my money yet I have nothing to show for my purchase. I think 2 months is plenty of time for them to respond. Extremely frustrated and will not purchase items from them again.

23 January 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting for my order....3+ months

I also placed an order in October and heard nothing for months. Called and left a message in early January then got an email the next day my order was shipped. Still haven't received it. "Support" email gets you no response. Possibly the orders received were overwhelming but company should reach out to customers and at least give a status. Very dissappointing.

5 February 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Experience

I placed an order on January 12th and I still haven’t received any updates on my order. When I try to track it, it says no order available. I’ve sent 2 emails over the past 3 weeks regarding this issue and I haven’t heard back from anyone. I’ve even tried calling them several time and still couldn’t get ahold of anyone to help me.

3 February 2024
Unprompted review

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