We ordered a Christmas gift for our niece at the beginning of December. We immediately got shipping tracking information but for several weeks it just said "label created" and "USPS awaiting package."... See more
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Written by the company
We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
Contact info
United States
- kindlytoys.com
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Hasn’t replied to negative reviews
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My item was “lost during shipping” even…
My item was “lost during shipping” even though it never updated to saying it shipped or provided any tracking. When I requested a replacement I was told they no longer make them, kind of glad cause it seems they’re ripping off the design of a business elsewhere. Pretty sure I was never getting my item and they just wanted to cover their ass and have a reason for the refund beyond that they had a product listed for sale that they couldn’t even supply.
My Mother’s Day gift
My Mother’s Day gift sign is absolutely beautiful. I do believe that my mother will absolutely love it however, upon opening the package, I noticed that the bottom of the sign that slides into the holder to hold it up was bent and broken so I had to glue it.
Pressboard that you have to assemble…
Pressboard that you have to assemble should be cheaper 😂
Love the product
Choking hazards
Choking hazards. The balls came off within first use. And the wood is chipping.
Mickey Mouse ear headband holder
I ordered the Mickey Mouse ear headband wall holder and when it was delivered, the frame was broken into pieces. We tried to fix it but it wouldn’t stay together so we could not use it. I contacted the support team multiple times and have yet to receive any contact back. Very disappointing.
I ordered a gift for my nephew and it…
I ordered a gift for my nephew and it was never shipped and no one had answered any of my emails.
The toy was as described and very cute
The toy was as described and very cute. Wished the wood was a little thicker…seems like it might be easy to break and not as sturdy as I had hoped!
I love the product
I love the product. It would be nice if there will be an email confirmation stating that the company receives the order of the customer, just as stated on the website.
The product is just as pictured and I…
The product is just as pictured and I love it!!
I am updating a review I previously…
I am updating a review I previously made
The reason I didn’t get a response on my
Order was that I gave a wrong email address
They have now assured me that my order
Is on its way to its designation
Payed and didn’t receive
I ordered a personalized puzzle board for my grand daughter’s bday . I have not received updates on my order and they don’t respond to my emails. Payment has gone through so they’ve received my money yet I have nothing to show for my purchase. I think 2 months is plenty of time for them to respond. Extremely frustrated and will not purchase items from them again.
My son loves that puzzle!
My son loves that puzzle! Great customer service when we lost one of the puzzle pieces!
Still waiting for my order....3+ months
I also placed an order in October and heard nothing for months. Called and left a message in early January then got an email the next day my order was shipped. Still haven't received it. "Support" email gets you no response. Possibly the orders received were overwhelming but company should reach out to customers and at least give a status. Very dissappointing.
Horrible Experience
I placed an order on January 12th and I still haven’t received any updates on my order. When I try to track it, it says no order available. I’ve sent 2 emails over the past 3 weeks regarding this issue and I haven’t heard back from anyone. I’ve even tried calling them several time and still couldn’t get ahold of anyone to help me.
Everything was great 👍🏻
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