Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more
Company replied
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Review summary
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My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more
Company replied
Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more
Company replied
Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer
Company replied
Company details
About Kika Usa
Written by the company
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Contact info
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, United States
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4.4
Excellent
488 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Seemed to be out of stock on my first…
Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor. Besides my dogs really like their food.
8 March 2026
Reply from Kika Usa
Thank you for your feedback! We’re sorry your first choices were out of stock, but we’re glad you were able to find another flavor and that your dogs are enjoying the food. We truly appreciate your flexibility and support.
Warmly,
Superiorcare.pet team
1st time buying- food came quickly and…
1st time buying- food came quickly and pups seem to enjoy as I'm transitioning over.
24 February 2026
Reply from Kika Usa
Thank you for your feedback! We’re so glad your first experience went well and that your pups are enjoying the food during the transition.
Warmly,
Superiorcare.pet team
Absolutely love this company and their…
Absolutely love this company and their products! Highly recommend
2 March 2026
Reply from Kika Usa
Thank you so much for your kind words! We’re thrilled to hear you love our company and products, and we truly appreciate your recommendation.
Warmly,
Superiorcare.pet team
I ordered a set of hair clippers and Nail clippers and combs. All excellent quality, fast delivery.
I ordered a set of hair clippers and different types of combs - excellent quality, good packaging.
2 March 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear you’re happy with the quality of the hair clippers and combs, and that everything arrived well packaged.
Warmly,
Superiorcare.pet team
Aside from shipping time love this…
Aside from shipping time love this product. My Benny also loves superior care
18 February 2026
Reply from Kika Usa
Thank you for your feedback! We’re so glad to hear you and Benny love Superior Care. We appreciate your patience with shipping and your support of our products.
Warmly,
Superiorcare.pet team
Our bichons puppies love it!
23 February 2026
Reply from Kika Usa
Thank you for your feedback! We’re so happy to hear your Bichon puppies love the food.
Warmly,
Superiorcare.pet team
I have used this for my dog since she…
I have used this for my dog since she was a puppy and am happy with how she is doing on it.
27 February 2026
Reply from Kika Usa
Thank you for your feedback! We’re so glad to hear your dog has been doing well on the food since she was a puppy. We truly appreciate your continued trust in our products.
Warmly,
Superiorcare.pet team
Great service.
16 February 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear you’re happy with the service.
Warmly,
Superiorcare.pet team
I have been trying to get in touch with…
I have been trying to get in touch with Superior for weeks! I have left voicemails and numerous emails with NO ANSWER!!
11 February 2026
Reply from Kika Usa
We’re truly sorry for the frustration this has caused. We have sent the return label to your email multiple times over the past month. Please check your inbox and spam/junk folder, as it may have been filtered there. If you’re still unable to locate it, please reply with an alternate email address and we will resend it immediately.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Thank you for your kind feedback! We’re so happy to hear ordering was easy, delivery was quick, and that your baby loves it. It’s wonderful to know it’s good for her too.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Thank you for your feedback! We’re so glad you’re happy with the quality and fast shipping.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Thank you for your kind words! We’re so glad you’re happy with the product and truly appreciate your recommendation.
Warmly,
Superiorcare.pet team
Service rating
The details of the components that would come with the pet dryer were missing so I called customer service. I spoke to a customer service representative. She was kind and able to answer my questions. She even pointed me to a discount, which I asked for. The products purchased arrived in a timely manner.
6 February 2026
Reply from Kika Usa
Thank you for sharing your experience! We’re glad our customer service representative was able to answer your questions and assist you with a discount. It’s wonderful to hear your products arrived on time as well. We truly appreciate your support.
Warmly,
Superiorcare.pet team
Came pretty fast
16 February 2026
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear your order arrived quickly.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Thank you for your feedback! We’re so glad to hear the checkout was easy and your order arrived super fast.
Warmly,
Superiorcare.pet team
The dog food from Superior Pet Food is…
The dog food from Superior Pet Food is excellent quality. The ingredients are clean and high-quality, and you can tell it’s made with dogs’ health in mind. Since switching, my dog has had better digestion, more energy, and a shinier coat. It’s reassuring to know I’m feeding something nutritious and well-balanced.
13 February 2026
Reply from Kika Usa
Thank you so much for your thoughtful review! We’re thrilled to hear you’ve noticed better digestion, more energy, and a shinier coat since switching. It means a lot to know you feel confident feeding something nutritious and well-balanced. We truly appreciate your trust in us.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear the delivery was fast and the ordering process was easy.
Warmly,
Superiorcare.pet team
I love the variety of shampoos
I love the variety of shampoos, conditioners and essential oils that Tauro has! It really helps me as a groomer to assess my clients needs and not just going with the same shampoo used on every dog. Each dog has different needs! 🩷
10 February 2026
Reply from Kika Usa
Thank you for your thoughtful feedback! We’re so glad to hear the variety of Tauro shampoos, conditioners, and essential oils helps you tailor care to each dog’s specific needs. It means a lot to know our products support you in providing individualized grooming.
Warmly,
Superiorcare.pet team
I am pleased with customer services for…
I am pleased with customer services for my little Puppy.
9 February 2026
Reply from Kika Usa
Thank you for your kind words! We’re so happy to hear you’re pleased with the customer service for your little puppy.
Warmly,
Superiorcare.pet team
Highly do not recommend
First, I received a sample from the hair growing Line — it was nice, soft, and the coat wasn’t dry. I contacted customer service and asked for a recommendation for a poodle. They suggested the volume shampoo and conditioner, saying I would be happy with it.
Unfortunately, it was horrible. The coat became extremely dry and started breaking due to a lack of moisture. I then switched to Chris Christensen, and it was good. Later, I decided to try Tauro again — same result: very dry coat.
I hate it and regret buying the large bottles.
Please be cautious.
29 November 2025
Unprompted review
Reply from Kika Usa
We’re truly sorry to hear about your experience and understand how frustrating that must have been, especially after having a positive first impression with the Hair Growth line. Every coat type can respond differently, and moisture balance is especially important for poodles.
Please feel free to contact our customer support team directly - we’ll be happy to replace the products with the ones you previously liked. We want you to feel confident and satisfied with what you’re using, and we’re here to help make that right.
Warmly,
Superiorcare.pet team
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