Kika UsaReviews 

488
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and the positive impact on their pets' health and appearance. Many appreciate the variety of items available, from food to grooming supplies, and find the ordering process simple and efficient. The delivery service is frequently highlighted for its speed, punctuality, and the excellent condition in which packages arrive, with items well-packaged and secure. However, some customers also noted issues with customer service, experiencing delayed responses or difficulties in getting assistance with orders. A few other people also felt that there were problems with delivery, including lost items or incorrect shipments, and some were disappointed with certain products like dryers or food that didn't meet expectations for tear stain reduction.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of products, including... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick and super speedy... See more

Order

Consumers find order experiences to be positive, with many reporting that items arrive on time, in good... See more

Customer service

People report ambiguous experiences with customer service, with many praising the excellent, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more

Company replied

Rated 5 out of 5 stars

My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more

Company replied

Rated 5 out of 5 stars

Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more

Company replied

Rated 5 out of 5 stars

Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer

Company replied


Company details

  1. Pet Supply Store

About Kika Usa

Written by the company

KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Shop now
Blog
Our story
Loyalty
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(488)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and great service

This company and its reps provide excellent customer service. My dog loves these products!

23 April 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 4 out of 5 stars

SUPERIOR products!

It's been 30 years since I was able to use a similar product from Florida. I was also a distributor of next gen products that were also excellent. Sharrah Afghans, est. 1971 are known for excellent type, movement, and of course silky, long coat. We have the only true Afghan genepool in the US. Your products are indeed SUPERIOR. If there is something negative it's availability of several products. Frustrated. Trisha Murphy-Horman

21 April 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 5 out of 5 stars

Fast shipping, great products

Washed my girl and her hair felt soft and moisturized, loved the product. The blowdryer was fantastic, I will now be buying a pink one since my husband took over the first one that I bought. Shipping was really fast!

13 April 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 5 out of 5 stars

Quick shippIng

Quick shippIng - great products!

8 April 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 5 out of 5 stars

I am a regular customer for over two…

I am a regular customer for over two years.I have 3 dogs and they all doing great on Superior Care dry food for white dogs.

10 April 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 5 out of 5 stars

European quality shampoo products

It was easy to place my order and to find the products I was looking - the fuller spectrum of Tauro Pro, a European professional line of shampoos, is hard to find in the US! I have two Chinese Crested dogs now, in my older age, and they need a lot more bathing and protection of their skin and coats. I have been struggling for 3 years to find products that I like, and I may have found them hee!

26 March 2026
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Reply from Kika Usa

Thank you for your feedback!

Rated 5 out of 5 stars

Love this company

Love this company! My shipment always dhows up on time, and my little Bichon loves their food, shampoos, brushes, toys, etc. I purchase all my fur baby needs from Superior. Highly recommend!

23 March 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 3 out of 5 stars

Never have my dog food

Never have my dog food
In. The big salmon adult

20 March 2026
Kika Usa logo

Reply from Kika Usa

Thank you for your feedback.

After checking our system, we can see that your items have been successfully delivered.

Rated 5 out of 5 stars

Unbelievably fast shipping!

The shipping to Georgia was unbelievably fast! Love the Tauro shampoos and conditioners!

23 March 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 5 out of 5 stars

Good service!

Fast shipping. Accurate product.

2 March 2026
Kika Usa logo

Reply from Kika Usa

Thank you for your feedback! We’re glad to hear you’re happy with the service, fast shipping, and accurate products.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

My Afghan Hounds are thriving on your…

My Afghan Hounds are thriving on your products.They’re show coats are beautiful and dog food keeps them healthy. Both products are great!!!

10 March 2026
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Reply from Kika Usa

Thank you for your wonderful feedback! We’re thrilled to hear your Afghan Hounds are thriving and that their show coats look beautiful. It’s great to know both the food and grooming products are supporting their health and condition.

Warmly,
Superiorcare.pet team

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