Banner for Kiavi

Kiavi Reviews 

799
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional support, maintaining clear and consistent communication, and always demonstrating a professional attitude throughout the entire borrowing process. People note that transactions move remarkably quickly, making property purchases highly efficient, smooth, and completely stress-free from start to finish. However, some customers also noted significant challenges with the underwriting team, mentioning frustrating delays and disorganized communication when processing required documents and approvals. A few reviewers experienced slow responses, unhelpful interactions, and difficulties when trying to resolve unexpected issues or obstacles with their files.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who are wonderful to... See more

Service

Reviewers highlight positive aspects of service, noting that the loan approval and underwriting process moves... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, helpful staff... See more

User experience

Customers had positive experiences with user experience, highlighting an efficient, professional, and... See more

Response time

People report positive experiences with response time, frequently praising staff members for providing timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirstin at Kiavi has been outstanding. In the past 12 months alone, I've closed over $5 million in loans with her support. She is incredibly on top of every detail, always meets timelines, and is extr... See more

Company replied

Rated 5 out of 5 stars

Restee Ceballos was amazing! She was very on top of everything, responsive, and friendly. The portal website was easy to navigate as well and it was helpful that you all had the insurance vendor, loan... See more

Rated 5 out of 5 stars

We use Kiavi exclusively to fund our real estate projects. Nic on the draws team makes sure our funds are delivered on time keeping our projects moving forward. Over the whole team at Kiavi are wonde... See more

Company replied

Rated 5 out of 5 stars

Nilabjo Chakraborty, was awesome in every way. He was supportive, consistent, and able to push through obstacle with his knowledge and professionalism. He never doubted the mission treated as if... See more

Company replied


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Service
  4. Non-Bank Financial Service

Written by the company

With more than $30 billion in loans funded since its 2013 founding as LendingHome, Kiavi, a Figure Technology Solutions company, is one of the nation's largest non-bank lenders to real estate investors (REIs). Kiavi harnesses the power of data and technology to offer investors a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Its platform lets borrowers price, apply for, and manage bridge, DSCR rental, and new construction loans, with draw and inspection built into the underwriting system. Today, Kiavi is committed to helping investors revitalize the approximately $25 trillion of aging U.S. housing stock, creating move-in-ready homes and rental housing for communities nationwide. For more information, visit www.kiavi.com. NMLS ID #1125207.

Need capital to fund your next investment property?

Written by the company

Trusted by over 12,000+ real estate investors nationwide, Kiavi provides reliable capital without the typical hassles.
Kiavi is a leading lender for residential real estate investors with flexible loan options, including: Fix and Flip / Bridge, DSCR Rental, Rental Portfolio, and Cash-Out Finance programs.

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!
Waiting on slow and time-consuming funding is a thing of the past. Our technology platform puts the power directly into real estate investors’ hands. Apply for hard money loans, get visibility into the process, and receive funding more quickly. We make applying for financing for your investment properties easy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(799)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am investor that moves quickly and…

I am investor that moves quickly and fast and I am so used to other lenders dragging their feet and slowly process until I met and dealt with KIAVI it took just 2weeks with a refi and I have 3 more deals to send in thanks for being quick

16 February 2026
Rated 5 out of 5 stars

Great experience

I want to give a huge thank you to Alexandra Caddo at Kiavi. I truly feel blessed that she reached out to me last year and stayed in touch. At the time, I was comfortable using my own cash for fix-and-flip deals and wasn’t ready to use hard money. However, Alexandra consistently followed up and educated me on how using Kiavi could help me scale and take on more deals.

This year, I found myself low on cash while working on multiple projects, and I came across another great deal with strong profit potential. The first person that came to mind was Alexandra. I called her immediately, and she answered within seconds. She guided me through the entire process, made everything simple, and helped me secure a bridge loan.

I’m extremely happy with the experience and grateful for her professionalism, persistence, and support. Alexandra truly cares about helping investors grow. Thank you so much, Alex!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

All KIAVI employees the one involve for…

All KIAVI employees the one involve for this loan they are very professional and how to handle the customer service plus to finish the loan on time everything is very good I have a plan to keep working with your company but.
I know I have very excellent credit score with work experience but the one you give me interest rate is very very high (11.5) and I accepted because I don't have time to find another lender at the last minute and the origination fee is 2% that is too much from the all amount of the loan anyway maybe this is my 1st time loan with you but for the next time when I have good relations (reputation) you are gone give me a bater rate except that everything is very good
thank you so much

5 February 2026
Rated 5 out of 5 stars

Kenton and his team were great to work…

Kenton and his team were great to work with. When they said how simple the process would be, I was skeptical, but though, what the heck, And it turned out, it was! I own The Johnson Team and we've helped around 3800 people close on homes, so we've seen a lot of loans. These guys were top notch and I plan to continue using them.

9 February 2026
Rated 5 out of 5 stars

I was very worried about no confirmatition of my closing date.

Toward the end of January of this year I got my second loan from Kiavi. I had a great experience last year working with Hailee Beilber ( l call her my point of contact) and Stephanie Durfee my (loan analyst) Both ladies made teamwork seem effortless. They communicated via phone; text; and email - very convenient in my opinion.
This year I had the pleasure of having Hailee again and Clay Johnson as my account manager. I got introduced to Clay when l had an issue finding out when my closing date would be. It had been scheduled for the 27th but it was the 26th and l have no confirmation about closing. Hailee was out on temporary leave. Later, l found out that she had left me a recording indicating a point of contact. I left Clay a voice message and l immediately received a text stating that he was on a call and that he'd call me right back. He kept his promise and within two minutes l received a call. I explained my concern and he assured me that he'd get to the bottom of things. In less than twenty minutes, Clay called to say that underwriting was finalizing the closing documents. He suggested that l call or text him if l had any more concerns regarding the loan. ( my preference exactly) That got me a bit less worried and more comfortable because l didn't have to wait on emails that took hours or sometimes days for a response.He also updated me every time he checked and got information from underwriting. Finally on the 27th Clay texted to say that closing on my loan will be taking place the 28th ( the next day) Thanks Clay.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst lender I've ever…

Absolutely the worst lender I've ever dealt with. Deal dragged on for over 3 months due to the customer rep going on vacation for 3 weeks and their appraiser 45 days do his job. Made changes in insurance to conform, filled out tons of paperwork, got the title company ready to close, only to have their underwriter reject the appraisal ON THE DAY BEFORE CLOSING, for an apprasial they have had for 2 months. Wasted everyone's time and money, just very unprofessional behavior. The reps were extremely disinterested since they are just mechanical processers and not relationship people. No way to talk to anyone aside your direct rep.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Our loan officer

Our loan officer, Bobbi, was exceptional. He thoroughly explained the loan application process and walked us through it. He was readily accessible and available every step of the way and anytime we had concerns and questions. He made the process seamless and stress free. By far the best property purchasing experience we have had. We are looking forward to working again with Bobbi on our next purchase.

26 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look