LendingOne, LLC Reviews 413

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and extensive knowledge, which contributes to a smooth and efficient process. Many people highlight the exceptional service, noting the team's ability to understand their needs and provide suitable solutions. The user experience is frequently described as easy and streamlined, with consumers appreciating the quick response times and clear communication throughout. However, some customers also noted inconsistencies with customer service, mentioning instances of disorganization, repeated requests for information, or a lack of timely communication. A few people felt that the process was slow or that certain aspects were not handled efficiently, leading to frustration or unexpected issues.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the outstanding... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Response time

People report positive experiences with response times. Many customers praise the fast turnaround times,... See more

Based on these reviews

Rated 5 out of 5 stars

Another successfully closing. The team at LendingOne is exceptional. These guys know what they are doing and their rates are great. Very experience, with a strong knowledge of their work which makes t... See more

Company replied

Rated 5 out of 5 stars

Everyone associated with Lending One did a great job in getting my loan started, processed, and then funded. I asked them to give me different scenarios regarding the down payment and no one every co... See more

Company replied

Rated 5 out of 5 stars

My experience working with Lending One was amazing. I have now worked with Sean Kunik loan officer a handful of times and he is nothing short of a true professional. Very responsive and transparent. F... See more

Company replied

Rated 5 out of 5 stars

David and his team are professional, personable, transparent and very efficient. Closed in less than a month on a loan we urgently needed to refinance. Great experience and will definitely call for... See more

Company replied


Company details

  1. Mortgage Lender
  2. Alternative Financial Service

Written by the company

LendingOne is one of the nation’s leading direct lenders for real estate investors—from individual operators to institutional firms. Whether you're funding a single fix and flip, growing a long-term rental portfolio, or developing a large-scale build-to-rent community, we offer flexible capital solutions to help you scale with confidence. Backed by a leading global asset management firm, we combine financial strength with deep industry expertise to deliver reliable capital, fast closings, and the certainty investors need to grow. Our suite of loan products includes Fix and Flip, DSCR Rental, Fix to Rent, SFR Portfolio, and New Construction financing. Through our dedicated Institutional Group, we provide specialized lending for high-value, complex transactions—offering customized non-recourse loans for BTR aggregation and renovation facilities, as well as SFR portfolio term loans with capacities of $100M+ and flexible 5-, 7-, and 10-year terms. Our commitment to long-term strategic partnerships has earned us the loyalty of thousands of repeat borrowers each year. Discover why LendingOne is the preferred specialty mortgage lender for investors nationwide seeking certainty, scalability, and a smarter way to invest.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

413 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you

Everything went well and any issues Alek was able to handle right away. Thanks

1 April 2026
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Reply from LendingOne, LLC

Thank you for the review. We're glad Alek could resolve those issues promptly for you. It’s a pleasure being on your team, and we look forward to supporting you on the next one. Best regards, the LendingOne Team

Rated 1 out of 5 stars

One of the worst experience

One of the worst experience. The appraiser did a poor job where he missed one room completely. Switching of the concierge personnel in between the process. Happy to discuss my overall experience over a call.

10 April 2026
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Reply from LendingOne, LLC

We are terribly sorry for the experience you had with us. A member of our customer success team is reaching out to you today to see how we can make it right. - LendingOne

Rated 5 out of 5 stars

They get it done consistently.

Consistent and reliable. They get to closing on time.

9 April 2026
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Reply from LendingOne, LLC

Thank you for the wonderful feedback. We are humbled and honored to be on your team. We are here for your next deal and look forward to working with you more. All the best - LendingOne

Rated 5 out of 5 stars

Respectable group…

Respectable group with competitive rates. Great to have on our team. Looking forward to the next deal together.

7 April 2026
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Reply from LendingOne, LLC

Thank you for the wonderful feedback. We are truly honored to be on your team. We'll be ready when you need us for your next deal. All the best - LendingOne

Rated 5 out of 5 stars

Another successfully closing

Another successfully closing. The team at LendingOne is exceptional. These guys know what they are doing and their rates are great. Very experience, with a strong knowledge of their work which makes the process smooth. Thanks Dom and Pierre.

7 April 2026
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Reply from LendingOne, LLC

We are ecstatic to get this feedback, and we enjoy working with you. Both Dom and Pierre were humbled when they learned of these kind words. We're glad to be on your team and support your finance needs. Best - LendingOne

Rated 1 out of 5 stars

I feel this situation was not handled…

I feel this situation was not handled in a timely manner, which ultimately cost me over $4,000 in penalties. Jamie, the Client Relations Specialist, did not demonstrate the level of professionalism or support that the title suggests. At one point, I was even referred to as “just an investor,” which felt dismissive and inappropriate given my position as a client.

Hunter was the only individual I felt I could trust throughout this process. In fact, my decision to refinance with LendingOne was largely based on that trust, as I believed the process would be straightforward. Instead, it ended up costing me more money and negatively impacting my credit due to a lack of communication, particularly involving Shellpoint.

This issue is still ongoing, and I feel let down by how everything has been handled. I believe this reflects poorly on LendingOne for allowing a situation like this to occur. I am sharing my experience in hopes that others are aware and do not encounter similar issues.

1 April 2026
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Reply from LendingOne, LLC

Dear Shane,

Thank you for providing this feedback. We sincerely apologize for the frustration and financial impact you’ve experienced. It is never our intention to make a client feel undervalued, and we are concerned to hear that you felt dismissed during your interactions.

We take your comments regarding the lack of communication and the delays seriously. While we are glad to hear that Hunter earned your trust, we clearly fell short of the professional standards we set for our entire team.

We'll be reaching out directly to you quickly to understand how we can rectify this.

Sincerely - LendingOne Customer Success

Rated 5 out of 5 stars

Very good experience with Lending One

Everyone associated with Lending One did a great job in getting my loan started, processed, and then funded. I asked them to give me different scenarios regarding the down payment and no one every complained that I was a pain. Cory was especially helpful and stuck with me. Closed yesterday and I am thankful for that. I am already working on securing another loan with them.

31 March 2026
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Reply from LendingOne, LLC

Thank you for the positive feedback! We'll make sure Cory knows how much you valued him along the way. We are excited to be your financing partner and look forward to working with you on your next deal. Sincerely - LendingOne

Rated 5 out of 5 stars

Keisha has made things easy and give me…

Keisha has made things easy and give me options with the loan.

30 March 2026
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Reply from LendingOne, LLC

We are so glad to hear that Keisha made the process easy and provided the options you needed. We appreciate the opportunity to be your financing partner and look forward to working with you again on your next deal. All the best – LendingOne

Rated 5 out of 5 stars

Fast process

Fast process

30 March 2026
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Reply from LendingOne, LLC

Thank you for the opportunity to be your financing partner. We so appreciate your kind review, and we look forward to being the first call on your next deal. All the best - LendingOne

Rated 4 out of 5 stars

Great communication, transparency and turnaround times!

It was a very challenging process and i had a hard close date. Thankful for the team for keeping that in mind and making it happen on the expected closing date. Full transparency from start to end. Super appreciative of that. It was truly a team effort. Great communication and fast turnaround times! BIG THANK YOU.

1 April 2026
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Reply from LendingOne, LLC

Thank you for trusting us and for working so closely with the lending team. We appreciate your patience and understanding through the challenges as well. We are glad to be a part of your team and look forward to working with you again very soon. Sincerely - LendingOne

Rated 5 out of 5 stars

Good service

1 April 2026
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Reply from LendingOne, LLC

Your business success is our top priority. We enjoy working with you and appreciate your generous review! Thank you for being so wonderful to work with. We look forward to working with you on your next deal. All the best - LendingOne

Rated 5 out of 5 stars

Fast and smooth loans

Fast and smooth closings

31 March 2026
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Reply from LendingOne, LLC

We truly appreciate the recognition, John. Thank you for the opportunity to be your investment partner. If you need anything now or in the future, we are here to serve. Sincerely - LendingOne

Rated 5 out of 5 stars

Professional, Efficient, and Reliable: My Continued Positive Experience with LendingOne

I had an excellent experience refinancing my rental property with LendingOne, and I would like to especially recognize Mr. Khalid Washington and Mr. Michael Hoyt for their outstanding support throughout the process.
From start to finish, both Khalid and Michael demonstrated a high level of professionalism, responsiveness, and commitment to ensuring a smooth and efficient transaction. They were always available to answer questions, provide clear guidance, and proactively address any challenges, which made a significant difference in navigating the refinancing process with confidence.
As a repeat customer, I truly value consistency and reliability, and this experience reinforced my trust in LendingOne as a strong lending partner for my real estate investment activities. Their ability to combine technical expertise with excellent customer service sets them apart.
I sincerely appreciate the dedication and support provided by Khalid and Michael, and I look forward to continuing to work with LendingOne on future investments.

31 March 2026
Unprompted review
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Reply from LendingOne, LLC

Juan, we are so ecstatic to see this review. I've shared it with both Khalid and Mike. You made their day! We look forward to working with you for years to come, and we highly value your trust in us. All the best - Lendingone

Rated 5 out of 5 stars

They make it pretty simple

Out of all the lenders we've worked with, LendingOne seems to be the easiest to work with.

25 March 2026
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Reply from LendingOne, LLC

We are honored by your feedback! Our goal is to make financing the easiest part of your project. We value working together and look forward to being your partner for many years to come. Sincerely - LendingOne

Rated 5 out of 5 stars

Another smooth transaction

This is the third loan I've done with LendingOne. The transaction was very smooth and they did what they said they would do.
I look forward to continuing doing business with them.

26 March 2026
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Reply from LendingOne, LLC

With great appreciation, we are honored to work with you and value the trust you place in us to be your financing partner. We are excited about the opportunity to work with you for many years to come. All the best - LendingOne

Rated 5 out of 5 stars

Responsiveness

I feel like responsiveness is one of the most important aspects of working with a lender and my team was very responsive.

19 March 2026
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Reply from LendingOne, LLC

We are so appreciative of this review, thank you! It was a pleasure working with you as well. We look forward to your continued business. All the best - LendingOne

Rated 5 out of 5 stars
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Reply from LendingOne, LLC

We value and appreciate your trust in our ability to deliver. Thank you for the opportunity, and we look forward to working with you again in the near future. All the best - LendingOne

Rated 5 out of 5 stars

Excellent experience again

Excellent experience again. Now my 3rd loan and they run smoothe and get the best rates.

18 March 2026
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Reply from LendingOne, LLC

We are glad to be your lending partner, and we look forward to many years of continued partnership. Thank you for putting your trust in us to handle your financing needs.

Rated 5 out of 5 stars

Super easy process

Super easy process. Made it enoyable. Justin and his team are awesome to work with.

17 March 2026
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Reply from LendingOne, LLC

Thank you for your kind words. We enjoyed working with you as well! We are here to serve and on standby for your next deal. All the best - LendingOne

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