Convenient alternative to going into urgent care. Doctor was friendly enough and helpful. Not impressed with the process to create an account and how long it took to discuss my symptoms before being s... See more
Company replied
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See what reviewers are saying
Liked I could just type and not have to talk. However, made a mistake when I reached section to enter current medication I am taking and allergies. I mixed them up as I wasn’t feeling well and no opti... See more
Company replied
The prescriber needs to respond to the pharmacy request in order for me to be able to pick up my birth control prescription. The pharmacy sent me the following message: CVS: Drug update Rx LIN req... See more
Company replied
Having used K Health before, all of my medical history had been retained which saved a lot of time. The practitioner, Carey, was professional and friendly. By asking appropriate questions she was able... See more
Company replied
Company details
Written by the company
K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
Contact info
n/a, 10001, New York, United States
- 218-KHEALTH (218-543-2584)
- support@khealth.com
- khealth.ai
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from K Health
Thank you for this fantastic feedback! It's our top priority that every patient feels truly heard and receives personalized, appropriate treatment. We appreciate you choosing K Health and hope you will consider us again in the future!
Very easy experience and so convenient
Very easy experience chatting and confirming my experience and symptoms. A live clinician joined late at night and prescribed me medication to my local pharmacy. I picked it up the next morning. Wonderful service!!!
12 June 2025
Unprompted review
Reply from K Health
We're thrilled to hear you had such a smooth experience! It's our goal to provide prompt, accessible care, and we're so glad our clinician could help you quickly get your prescription. Thanks for the wonderful feedback & for choosing K Health!
So easy to use!
So easy to use!! I absolutely love K Health! This online Telehealth service has completely transformed the way I manage my health. It’s incredibly easy to use, even for someone who's not super tech-savvy. The app is fast, intuitive, and efficient—you can connect with a doctor within so quickly and its truly 24/7!
Every interaction I’ve had has been friendly, professional, and genuinely helpful. Including the suppport staff when the app was having some problems. Thanks to the team for their hard work in resolving tech issues. Shout out to Matt for helping me trouble shoot my issues! I enjoyed speakng with you!
My clinician really listened, offered thoughtful advice, and made me feel heard and supported. Whether it’s a minor issue or something more serious, I feel confident knowing I can get quality care from the comfort of home.
K Health is convenient, affordable, and reliable. I’ve recommended it to family and friends, and I’ll continue to do so. Honestly, I wish I had started using it sooner. Five stars all the way!
15 June 2025
Unprompted review
Reply from K Health
Wow, what an incredible review – thank you! We're so delighted to hear that K Health has transformed your health management with its ease of use, speed, and 24/7 accessibility.
It's wonderful to know that our clinicians are making you feel heard and supported, and that our support staff, especially Matt, provided excellent assistance. We're truly proud to offer convenient, affordable, and reliable quality care from home.
We deeply appreciate you recommending K Health!
Simple
Simple, effective process that was very efficient. Time is valuable and none was wasted in the process.
11 June 2025
Unprompted review
Reply from K Health
That's fantastic to hear! We're thrilled our process was simple, effective, and efficient for you. We know your time is valuable, and it's our goal to ensure none of it gets wasted. Thanks for sharing your positive feedback & choosing K Health!
I would rate zero stars if I could
I would rate zero stars if I could. This company is a joke. They charge you $55 up front and then when the doctor finally joins the chat he just tells you to go to an urgent care. Ridiculous scam and waste of money. Please do not use these people!!
11 June 2025
Unprompted review
Reply from K Health
We are truly sorry to hear about your frustrating experience and that you feel your time and money were wasted. This is certainly not the experience we want our members to have, and we understand your disappointment, especially after paying upfront.
Our clinicians' primary focus is always patient safety and ensuring you receive the most appropriate level of care. There are times when, based on a patient's symptoms or medical history, an in-person visit to an urgent care facility or emergency room is necessary to provide a proper diagnosis, physical examination, or immediate intervention that cannot be safely or effectively done via telehealth. When this happens, it's done out of concern for your well-being.
We would like to understand more about your specific situation and discuss your concerns directly. Please reach out to our Patient Experience team at support@khealth.com so we can review your case further.
We strive to provide valuable, accessible care, and we regret that we fell short of your expectations in this instance. Thank you for reaching out and we look forward to hearing from you.
Reply from K Health
That's wonderful to hear! We're glad we could provide a fast and efficient response for you. We appreciate you choosing K Health and hope you will consider us again in the future!
The doctor I spoke with was thorough…
The doctor I spoke with was thorough with her answers and was to diagnose and prescribe medicine that I needed.
6 June 2025
Unprompted review
Reply from K Health
We're so glad our doctor provided thorough answers, accurately diagnosed your condition, and prescribed the medicine you needed. Thanks for sharing your positive experience & for choosing K Health!
Perfect for a legally blind mother!
As a first-time patient at K Health, I am VERY happy with how quick and easy my visit was! I am legally blind and my PCP wanted me to come in for an in-person appointment to assess my UTI symptoms but I was unable to get transportation! I requested to be telephone triaged, but they said they “need” a urine sample to prescribe an antibiotic, which was incredibly frustrating to hear considering my unique circumstances. I decided to look into a virtual visit, since the office was no help. The K Health app and visit process were easy for me to follow, and my provider was understanding of my slow reading of her messages. As a nurse myself, I felt the assessment she conducted was very thorough!! She sent an e-script to my local pharmacy, and now I’m feeling much better without having to leave my house!! I have already recommended K Health to my family members. Thank you very much for the five-star experience!!
5 June 2025
Unprompted review
Reply from K Health
We're absolutely thrilled to hear about your five-star experience as a first-time K Health patient! It's incredibly rewarding to know we could provide such quick, easy, and effective care, especially given the challenges you faced with transportation and getting the necessary support elsewhere.
We understand how frustrating it must have been to encounter barriers to care, and we're so glad our virtual visit process was accessible and easy for you to navigate, even as someone who is legally blind. It's wonderful to hear your provider was understanding and accommodating of your reading pace.
As a fellow nurse, your feedback on the thoroughness of the assessment means a great deal to us. Our goal is always to deliver high-quality, comprehensive care that leads to positive outcomes, like getting you the e-script you needed to feel better without leaving home.
Thank you so much for recommending K Health to your family members. We truly appreciate your trust and look forward to being a reliable resource for your health needs in the future!
The chatbot should have told me that…
The chatbot should have told me that for the cost of $79 dollars, it was to early to reconnect with an actual doctor.
6 June 2025
Unprompted review
Reply from K Health
We're truly sorry your AI experience and doctor connection were frustrating after your $79 payment. We understand the importance of clear expectations and apologize for the communication breakdown regarding clinician availability.
We're taking your feedback seriously and are reviewing our messaging to ensure full transparency for all users. Please reach out to us at support@khealth.com so we can discuss your situation directly.
The prescriber needs to respond to the…
The prescriber needs to respond to the pharmacy request in order for me to be able to pick up my birth control prescription. The pharmacy sent me the following message:
CVS: Drug update
Rx LIN requires an updated prescription from your prescriber. We are contacting RUNSER and will text when available
2 June 2025
Unprompted review
Reply from K Health
We're very sorry to hear you're having trouble getting your birth control prescription filled. This is certainly not the smooth experience we want for our patients.
If you are still experiencing issues, please do not hesitate to reach us at support@khealth.com.
Ghosted and gaslit
I started an urgent primary care case in the app when I was experiencing a terrible migraine and needed immediate help adjusting my HRT. I answered numerous questionnaires (more than once, as the app glitched), and then the app told me, word for word "Great, you're checked in. Stay by your phone - you'll be notified when your clinician is ready."
Well, I stayed by my phone and waited. And waited. No one ever contacted me.
Today I reached out to their customer service, and was informed by Tara that it was my fault because I was supposed to go schedule an appointment after completing the questionnaires. However, the app never instructed me to do that. It said I was checked in - to what, I don't know - and that a clinician would be ready - for what, I don't know, if I didn't actually have an appointment.
It's not only disgusting and dangerous to ghost a person requesting urgent care, but to also gaslight them into thinking your problem was their fault. That is so much worse than just poor customer service.
4 June 2025
Unprompted review
Reply from K Health
We are truly sorry and deeply concerned to hear about your experience with our app and the follow-up.
This is not the standard of care or support we promise, and we absolutely take responsibility. Your feedback is being immediately escalated to leadership for urgent review and action.
We want to ensure your medical needs are addressed. Please contact us directly at reviews@khealth.com.
I tried telehealth before and walked…
I tried telehealth before and walked away so mad and unserved. This time it was different. They promptly addressed my needs, they spoke English, and the doctor was informed and through. I will definably be using the service again..
Thank You,
Patty
2 June 2025
Unprompted review
Reply from K Health
Thank you so much for sharing your positive experience! We understand your previous telehealth encounters elsewhere may have been frustrating, so we're especially thrilled to hear we could turn that around for you! Our team prides itself on clear communication and providing thorough, informed care, and it's fantastic to know we hit the mark. We appreciate your trust and look forward to your next visit! Thanks again for choosing K Health!
It was a quick and easy visit
It was a quick and easy visit. I was getting ready to travel and would not have had time to see a doctor before my departure. This service made it possible to seek treatment before I left.
1 June 2025
Unprompted review
Reply from K Health
We're so glad to hear our service provided a quick and easy visit, and that we could help you get the treatment you needed before your travels! We understand how stressful it can be to fit in a doctor's visit before a trip, and we're happy we could make it possible for you to travel with peace of mind.
Thank you for sharing your positive experience & for choosing K Health! We hope you will consider using our services again in the future!
Very simple process
Very simple process. Answered preliminary questions and waited less than an hour for a call back. Quick follow up discussion with the NP, she submitted my prescription and it was ready to pick up later that day.
10/10 Hope to not need it again, but it's better to have it and not need it, than to need it and not have it.
P.S. Dr. Neil, your signature looks like you wrote it with your foot.
30 May 2025
Unprompted review
Reply from K Health
We're thrilled to hear your experience was so smooth and efficient! It's great to know that from your initial questions to the quick call back and consultation with our NP, getting your prescription was a hassle-free process all in one day.
We always strive to provide prompt and reliable care, and we truly appreciate your high praise. While we hope you stay healthy, we're here for you if you ever need us!
P.S. We'll let Dr. Neil know you've accurately diagnosed his penmanship as needing a podiatry consultation :)
Quick simple and effective
24 May 2025
Unprompted review
Reply from K Health
Quick, simple, and effective" – that's music to our ears! We're absolutely delighted to hear we hit the mark for you. Thanks so much for taking the time to share your positive feedback & we hope you will consider K Health again in the future!
Very thorough and helpful
Asked the right questions was thorough . Took his time with me and the treatment has been working wonderful.
28 May 2025
Unprompted review
Reply from K Health
That's wonderful to hear! We're so pleased that our approach of asking the right questions and being thorough made such a positive difference for you. It's truly rewarding to know that the treatment is working wonderfully and that you felt heard and un-rushed during your time with us. Thank you for sharing your positive experience & trusting K Health with your treatment needs!
So easy to use!
So easy to use! I love K Health. I’ve used it twice, and both times, the doctors were very professional and informative.
27 May 2025
Unprompted review
Reply from K Health
We're so glad you find K Health easy to use and that your experiences have been consistently positive. It's wonderful to know that our doctors were both professional and informative during your visits. Thanks so much for sharing your feedback with us & choosing K Health!
Reply from K Health
Thanks so much for the kind words! We're thrilled we could help and get you fixed right up. We really appreciate the recommendation & hope you will consider K Health again in the future!
Visit was quick!
Visit was quick and saved me from having to leave home. The Dr. was knowledgeable and offered solutions to my problem with no judgment.
24 May 2025
Unprompted review
Reply from K Health
We're so glad to hear this! It's fantastic that your visit was quick and convenient, keeping you right at home. Providing knowledgeable care and judgment-free solutions is exactly what we aim for, and we're delighted that came through for you. Thank you for taking the time to leave such thoughtful feedback!
Effective and Easy
I found this app through my insurance company, and I will definitely be using again. Brilliant use of automation in the beginning of the visit, followed by a short wait time with a physician. Communication was clear, concise, and I got exactly what I was looking for with my particular chief complaint. This was access to care done right.
21 May 2025
Unprompted review
Reply from K Health
Wow, thank you so much for this incredible feedback! We truly believe this is access to care done right, and your words validate all our efforts. We look forward to being there for you again; thank you so much for choosing K Health!
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