Kettle Club Watches Reviews 

565
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and exceptionally knowledgeable during all of their store visits and consultations. Many people appreciate the smooth, transparent, and straightforward buying process when purchasing their favorite luxury timepieces. Consumers also note that the products always arrive in pristine condition and match their online descriptions perfectly. Reviewers often mention that the dedicated team handles maintenance, bracelet sizing, and repairs with incredible efficiency and absolute professionalism. Many loyal buyers consistently state that they would happily return for future purchases and strongly recommend the business to their friends.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, fast, and highly... See more

Product

Users describe positive interactions with product, consistently highlighting that timepieces arrive in... See more

User experience

Consumers find user experience to be exceptionally positive, describing interactions as seamless,... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting prompt, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

565 reviews

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5.0

All reviews

(565)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

Visited Kettle Clubs Liverpool St shop today and was served by some fantastic and friendly service from very knowledgeable people. Really easy going buying experience unlike some watch shops I’ve visited in the past. Would highly recommend

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Honestly where to start the service…

Honestly where to start the service received by the kettle club is second to none really top tier service! Earlier November 2025 I purchased a Rolex Rootbeer full rose 2023 and the procedure was so simple made my inquiry discussed a price and my mrs was up in the evening to collect my new watch she returned home with nothing but compliments for the gentleman in kettle club and they also walked her safely to the car would definitely be shopping with these boys again and highly recommend them thank you for the service

4 November 2025
Rated 5 out of 5 stars

Brought a watch (Rolex Day-date 2)…

Brought a watch (Rolex Day-date 2) yesterday from Lee-fantastic experience. Very easy to deal with and great communication from start to finish. Very well-priced watches in today’s market. Will definitely be purchasing again.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

No surprises or fuss just great watches

Purchased a 2015 Rolex Daytona 116520 from the guys at Kettle Club. Watch was as described in mint condition. Comms throughout were great and went to collect at the shop - all very quick and easy. Great watch, great price with zero fuss!

12 December 2025
Rated 5 out of 5 stars

I got my first ever rolex at an amazing…

I got my first ever rolex at an amazing price with box and papers . It was pre owned but looked like it had never been worn. I would highly recommend kettle club . The staff are so helpful and sam is so professional and the prices are very good.

24 November 2025
Rated 5 out of 5 stars

Highly recommended.

Bought my first Rolex through Kettle club watches, was an absolute pleasure to buy from. Sam could not have been more helpful. Over the moon thank you so much. Harry

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience & excellent service.

Had an excellent experience with Sam at Kettle Club. After missing out on one of the GMT Master II due to a sale I let them know I was searching to get one pretty quickly. They sprung into action and had one for me by mid day the next day in excellent condition at a great price. Thanks Sam!

13 November 2025
Unprompted review

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