Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.
Contact info
53 Liverpool Street, EC2, London, United Kingdom
- admin@kettleclub.co.uk
- kettleclub.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service & Communication
I ordered a watch online via the website and went in to the store to collect it. The staff were extremely friendly and helpful in getting my watch bracelet size adjusted and showing me how to set the watch. The communication from the owner via WhatsApp and phone was very quick and helpful. I would definitely recommend Kettle Club Watches and hope to purchase from them again.
Great experience, Great team
Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie looked after every aspect. The guys were very knowledgeable and gave some great advice. Would definitely recommend them and would buy from them again
Friendly service with a smile!
I was traveling in February from the U.S. and stopped this watch retail shop to ask a simple question about setting the time on my watch. My watch was a gift and I’m not mechanically inclined. I used my phone primarily for time. Mind you, I did not purchase a watch from them. I’m just some random guy staying in the hotel next door. The associate was more than willing to help without payment and with a great attitude. He made sure I knew how to operate it prior to me departing. He did not have to be this kind, but he was. I would recommend stopping in to look at their selection of watches. I Will definitely consider them before others when I’m next in the market for a watch. Just a little trust and kindness go a long way! Thanks for your friendly attitude and help!
This is the second watch I have…
This is the second watch I have purchased and they have been outstanding on both occasions.
Impeccable service from "Kettle Club Watches" ⭐️⭐️⭐️⭐️⭐️
Kettle Club Watches delivered absolutely impeccable service from start to finish.
Communication was excellent at every stage, from the initial enquiry right through to purchase and sizing of the watch.
Everything was handled smoothly, efficiently and with genuine care.
A faultless experience all round, and I wouldn't hesitate to recommend them to anyone looking for an stress-free, premium watch buying experience.
Thanks guys.
David.
Top class Service
Top class.
I have dealt with Kettle Club multiple times and introduced my friends to them and everyone says exactly the same.
Quality service in every aspect. Would recommend to everyone.
These guys are the best at what they do…
These guys are the best at what they do !
I sent them a watch that I wanted for a decent price but was all the way up on Wigan. They sourcd that watch for me and sold it to me for a price I was more then happy to pay ! Big thanks to the guys at kettle club !!
Rolex 126203
Picked up a 126203 and traded in another. Faultless throughout. Excellent and easy communication, well priced and no nonsense. Will be back for more.
Good communications
Good communications, excellent deal and very speedy delivery - totally happy with the watch !
Fixing wife engagement ring
I recently used Kettle Club to fix my wife’s engagement ring. The ring came back like brand new. The whole team are extremely friendly and couldn’t do enough to help. I have also used them on a previous occasion to fix my watch strap that had come loose. It was a small job that they were only happy to do free of charge. This sort of customer service will have me coming back to them for anything f jewellery or watch related. 5 star service
Very happy with the purchase
Product exactly as described (unworn), excellent customer service. Would not hesitate to buy from them again.
Excellent experience
Excellent experience with Kettle Club, everyone really informative throughout and would strongly recommend.
Great service
Great service, very professional and honest .
couldn’t recommend these boys anymore
Just went in for a simple watch…
Just went in for a simple watch bracelet re-size and was dealt with in a very nice friendly way. Extremely professional and they did an excellent job. They even looked after my luggage whilst I went off to have a coffee whilst they did the work. Very impressed.
Excellent service throughout
Excellent service throughout. I went to KC for a battery change after being disappointed by other repairers, all of whom seek to oversell unnecessary and expensive services in addition to what you actually want or need. Kettle Club were upfront and clear about their pricing, and when the watch went to their own workshop for the new battery, when they found that a gasket needed replacing they called me immediately, explained the issue and confirmed the cost before proceeding. Their communication was great, their prices are reasonable and the service was friendly and helpful. Recommended.
I visited this watch shop for help with…
I visited this watch shop for help with my watch and they were incredibly kind and professional .they fixed the issue quickly and didn’t charge me anything.its rare to find such honest and helpful service these days.i highly recommend them!
Exceptional Watch. Exceptional Service. Here is the trust and confidence you need when purchasing a luxury timepiece
I recently purchased a luxury watch from Kettle Club, and from start to finish the experience was outstanding. This is a truly five-star business offering high-quality, fairly priced watches, backed up by exceptional customer service.
The watch was bought to mark a very meaningful life moment for me, so trust and confidence were absolutely essential. I couldn’t have chosen a better place. The watch itself is everything I hoped for, but just as importantly, the entire buying experience was seamless, reassuring, and genuinely enjoyable.
Gary and the team were fantastic throughout approachable, knowledgeable, and never once making anything feel like too much trouble.
I wouldn’t hesitate to recommend them and they will now be my go-to place for future watch purchases. Thank you again for making it such a special experience.
What a great experience
What a great experience , Sam the owner , LEE , GARY and the staff , they made my wish come true on such a short notice, even tho they whr on holidays, they worked hard to get it done for me.
Its a lovely shop and even if they dont have yours desired model, they will try thr best to arrange it for you guys. make sure to get in touch !
Highly Highly recommend this guys
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








