Kettle Club Watches Reviews 

565
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, extremely friendly, and highly knowledgeable during every single interaction. Many reviewers emphasize that nothing is ever too much trouble for the team, who consistently offer great advice and a warm welcome. Consumers highlight the smooth, efficient, and hassle-free buying or repair process provided by the team. People also appreciate the absolute honesty and clear pricing when purchasing luxury timepieces or getting maintenance work done. Buyers consistently note that the watches arrive exactly as described in pristine condition, ensuring memorable transactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally welcoming, professional,... See more

Service

Users describe positive interactions with service, highlighting a professional yet friendly approach from... See more

Product

People report high satisfaction and delight with their product purchases, noting that timepieces consistently... See more

User experience

Consumers find user experience to be exceptionally positive, describing interactions as seamless, reassuring,... See more

Customer service

Customers report a high level of satisfaction and positive experiences with customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

565 reviews

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5.0

All reviews

(565)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great purchasing experience

Guys in the shop were professional, friendly and accommodating and treated me with respect, answering my questions openly and honestly. Left feeling I was dealing with a professional company that had genuine consideration for my purchasing experience. Thank you!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Visited the store for the first time today. The team were knowledgeable and very helpful, particularly Gary who was happy to answer all my questions. Overall I was very satisfied with the whole experience and recommend Kettle Club Watches.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Quick, helpful and efficient service

I needed to get the battery changed on my watch - which is not a simple task as it needs to be properly resealed to make sure it is waterproof. Not something an average jeweller can do. I took it to Kettle Club, and they sent it away and fixed it within a few days, complete with pressure test certification. Quick, helpful and efficient service, so full marks from me. Nice watches too!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Would like to thank Gary and team at…

Would like to thank Gary and team at Kettle Club watches for making my experience smooth sailing. Kept me upto date with each step and were quick to help with any enquiries I had, replies were always quick. Amazing customer service and would highly recommend to family and friends. 10/10!!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly , pleasant experience buying my first watch.

Helped with recommendations and overall good experience. Would highly recommend.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Kettle Club

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are incredibly knowledgeable and honest people to deal with. Many thanks to the KC team I will definitely be returning soon.

30 September 2025
Rated 5 out of 5 stars

I cannot fault the service I received…

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100% return with all future purchases.
It’s sometimes hard today to find a company with these values and I feel they should be noticed when giving such good service.

18 September 2025
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing a new watch from Kettle Club and selling them one of mine. Sam and Ollie couldn't have been more friendly and helpful. They were professional, gave great advice and really looked after me. They made buying a watch ive wanted for such a long time such a smooth, and enjoyable experience from start to finish. I couldn't recommend Kettle Club highly enough if you're thinking of either buying or selling a watch. Thanks boys, love my new watch and I'll definately be back in the future!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Dealt with Lee and Sam on the Part…

Dealt with Lee and Sam on the Part Exchange of a new watch - 10/10 service from start to finish. Reliable and trustworthy people. Would highly recommend and go back too again. Cheers

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I enquired about a watch for my dad…

I enquired about a watch for my dad that I could not find available anywhere. I messaged Kettle club and they were lucky enough to have it. They were so friendly and professional and now my dad is over the moon with his Azzuro blue date just 😁 will definitely be returning for future watches

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience From Start to Finish

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two time pieces against it getting a competitive price. A week later, travelled to London and was warmly welcomed by the whole team, instantly telling they were passionate about the business. Quick transaction and on the way out with my new watch. I’d recommend these guys! However, their other stock certainly means I’ll be keeping an eye out…

5 September 2025
Unprompted review

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