Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.
Contact info
53 Liverpool Street, EC2, London, United Kingdom
- admin@kettleclub.co.uk
- kettleclub.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very easy and friendly transaction
very easy and friendly transaction
watch arrived promptly
watch is exactly as described
what's not to like?
Fantastic experience with Kettle Club
Fantastic experience with Kettle Club – highly recommend
I recently purchased for the first time with KC and dealt with Ollie throughout. From start to finish the service was spot on.
Communication was quick and helpful, and he was more than happy to send over additional videos and answer any questions I had, which made the whole process feel very transparent and reassuring.
When I came in to view the watch, everything was exactly as described. No pressure at all, just a genuinely relaxed and professional experience. Ollie also took the time to size the bracelet properly and made sure everything was perfect before I left.
Wouldn’t hesitate to buy from Kettle Club again and will definitely be back in the future.
Thanks again to Ollie for making it such a smooth experience.
Great experience
Great experience, great staff full of knowledge and extremely helpful!
10/10 would highly recommend!
Great service from start to finish
Great service from start to finish, found a watch on a different website, realised Kettle club had it too, contacted them, worked with me on the price, walked me through the whole process seamlessly. Contacted them Thursday morning, watch was on my wrist Friday afternoon
Good people, who know their trade well!
Good people, who know their trade well. When you're spending money on products of this value, you want people you can trust. You can do that, with this team. Their service and knowledge and knowledge are top drawer.
Top notch people and service
Top notch people and service. Couldn’t recommend Sam highly enough. Very responsive on WhatsApp and great to deal with. Loving my new watch, I’ll definitely use again
Great customer experience
Great customer experience, these guys are a very friendly bunch.
A wonderful company that truly cares…
A wonderful company that truly cares about the service they offer
I purchased a Rolex Oyster Perpetual…
I purchased a Rolex Oyster Perpetual from Gary at The Kettle Club.
Both Gary and Sam took their time with us, showed us the all features, ensured all paperwork was received and gave us 5 star service. We wouldn’t have gone anywhere else. Thank you so much for your help. My husband loves his birthday present.
100% highly recommended
Great Rolex watch
Great watch, good communication and fair price. Very quick delivery. Would buy another Rolex off them
Serious and approachable team
Serious and approachable team, market prices, will come back for next purchase.
As a small suggestion, a follow-up email or message after the purchase would be a nice touch and much appreciated.
The transaction was smooth and secure, and I absolutely love my Daytona. Ollie provided excellent service throughout the process.
As a small suggestion, a follow-up email or message after the purchase would be a nice touch and much appreciated.
Seamless, Professional, and Highly Recommended
From my first interaction with Sam at Kettle Club Watches, the entire buying experience was seamless, professional, and highly attentive. Communication was prompt and clear throughout, and it was evident from the outset that customer service is taken seriously.
The watch arrived exactly as described, precisely on time, and thoughtfully sized ready to wear straight out of the box. The commercial side of the transaction was handled with complete professionalism, giving real confidence in the process end-to-end.
I would not hesitate to purchase from Kettle Club again and would happily recommend them to anyone looking for a trustworthy and efficient buying experience.
Easy & safe transaction
Easy & safe transaction, absolutely love my Daytona & got great service from Ollie
As a footnote I would say a follow up email or message would be an appreciated gesture 🙏🏽
Fast and reliable
I have used Kettle Club for a few years now for anything from my Patek Philippe best watch to my everyday ones and they have always provided a fast and reliable service. Strongly recommend.
Kettle Club great buyers and sellers of Rolex’s
Kettle Club was recommended to me by a friend who has purchased watches from them previously,
I had a great experience buying with Kettle
Club. They sourced the exact watch I wanted and provided a professional service.
I will buy from them again.
Excellent communication 1st class
Excellent communication, really helpful, will be my first choice next time
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








