Kettle Club Watches Reviews 

565
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, extremely friendly, and highly knowledgeable during every single interaction. Many reviewers emphasize that nothing is ever too much trouble for the team, who consistently offer great advice and a warm welcome. Consumers highlight the smooth, efficient, and hassle-free buying or repair process provided by the team. People also appreciate the absolute honesty and clear pricing when purchasing luxury timepieces or getting maintenance work done. Buyers consistently note that the watches arrive exactly as described in pristine condition, ensuring memorable transactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally welcoming, professional,... See more

Service

Users describe positive interactions with service, highlighting a professional yet friendly approach from... See more

Product

People report high satisfaction and delight with their product purchases, noting that timepieces consistently... See more

User experience

Consumers find user experience to be exceptionally positive, describing interactions as seamless, reassuring,... See more

Customer service

Customers report a high level of satisfaction and positive experiences with customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

565 reviews

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1-star

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5.0

All reviews

(565)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, helpful, honest, and great to chat to regards to the mine field of watches too

Will definitely be going back again

Thank you lads

22 April 2026
Rated 5 out of 5 stars

Great service

Great service - no wonder that little shop is so popular. Friendly staff and great selection of watches.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Rolex Servicing

Had two of my Rolex watches serviced and repaired.

Great communication, really friendly and knowledgeable. Service was quick and results were amazing really happy

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Walked in and greeted to familiar faces…

Walked in and greeted to familiar faces I see on instagram. I follow the kettle club on instagram and had to visit the shop (being that im from the states). Everyone was super relaxed and easy to talk to. Glad I stopped in, everyone was great and very happy with my purchase.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

These guys were great

These guys were great! From enquiring about a specific watch to being welcomed in the shop, the experience was top notch, I would 100% recommend!

26 March 2026
Rated 5 out of 5 stars

Amazing service once again - 5 STAR ⭐

3rd timepiece i’ve purchased from Kettle Club and another fantastic service.
Thanks Sam for your superb experience, knowledge and service……
Ps….eventually the wife noticed the new purchase 😆
It’s easier to ask forgiveness than to ask for permission!
Great service guys, thank you!
5 ⭐️

21 March 2026
Rated 5 out of 5 stars

Acquired a Rolex 126622 Yachtmaster…

Acquired a Rolex 126622 Yachtmaster watch was in excellent condition and the staff very helpful especially Ollie who recommended me Wrist Guard London who subsequently treated my watch to make it scratch proof . Recommend this company .

1 April 2026
Unprompted review

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