Kettle Club Watches Reviews 

562
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service is frequently described as exceptional, with many appreciating the smooth, efficient, and professional process. People consistently highlight the high quality of the products, often noting items are exactly as described or even pristine. Reviewers also commend the outstanding customer service, with quick responses and a willingness to assist even with minor issues without charge. The overall user experience is consistently positive, with many finding the buying and selling process easy and enjoyable.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the professional, friendly, and personal... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Reviewers mention positive feedback about user experience, describing it as fantastic, seamless, and... See more

Customer service

People report positive experiences with customer service, highlighting the prompt, friendly, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

562 reviews

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Asks customers to review

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5.0

All reviews

(562)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First purchase

Bought my first watch from Kettle Club. Unbelievable service from Sam and Ollie from start to finish. Cannot recommend the guys highly enough. Thanks again, will definitely return for future purchases.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Recommend

Very good experience purchasing a luxury watch from Sam after initially speaking to Lee who sent me a video of the watch. I went in person to their shop to view the watch. Excellent service all round.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast response and very friendly…

Fast response and very friendly service. The watch was in excellent condition, exactly as described. Delivery was also very fast. I can truly reccomend Kettle Club Watches.

21 May 2026
Rated 5 out of 5 stars

Great team

Great team, very knowledgeable and helped me with my query. Much more accommodating than the authorised dealer next door!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought a watch from Sam from start to…

Bought a watch from Sam from start to finish was an absolute gent. Didn’t see the watch in person till collecting it and it was exactly as he said if not better. Highly recommend Kettle Club. Thanks lads

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Wonderful, selfless, excellent service. I needed my prized watch adjusted and the team did so free of charge. They took the time to help and treated me like a paying client. 100% recommend for luxury watches

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Saw my dream Daytona online

Saw my dream Daytona online, instantly called and arranged collection the next morning. Helpful and great service with zero complaints. Would definitely use again. Thank you guys!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Top people

Top people. Brought my Rolex GMT Master Batgirl for a small repair and they were kind enough to do it complimentary. Great bunch

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in purchasing a…

Great experience in purchasing a watch....... staff are so helpful, also if looking into and arranging your next purchase if required.
I went in for them to find myself my dream watch and ended up walking out with another version which i am more than happy with, and the team will be locating my original preference. TL

12 May 2026
Rated 5 out of 5 stars

Friendly

Friendly, helpful, honest, and great to chat to regards to the mine field of watches too

Will definitely be going back again

Thank you lads

22 April 2026

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