A very professional and knowledgeable company to do business with, from start to finish. Explain what shutters will need to be made of for different types of room. Rob was very helpful in gui... See more
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Review summary
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Our initial visit was with Rob very helpful & informative re our choice of shutters. . We were kept informed of the process. We Had shutters fitted by Luke. Very pleased with them, they make such a di... See more
Company replied
From first contact, the company were very helpful and fast in their responses. Rob visited our home and went through the whole process and helped us choose the right shutters for our window. Th... See more
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Great company to deal with. Everyone was friendly and professional. During the home visit/survey, all options were clearly demonstrated and explained. Everything was followed up by clear writte... See more
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Company details
Written by the company
Kent's leading supplier and installer of premium quality hardwood window shutters.
Contact info
Lenham, ME17 2DR, United Kingdom
- 01622 933559
- hello@kentbespokeshutters.co.uk
- kentbespokeshutters.co.uk
5.0
Excellent
281 reviews
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They were vey helpful
They were vey helpful, and accommodating. We had a long wait from ordering to installation, due to a manufacturing issue. However they kept us well informed of progress, and were very helpful on the day of installation,
They made an excellent job, and were clean and tidy.
4 April 2025
Reply from Kent Bespoke Shutters
Hello Nigel,
Thank you for your review, we are so pleased you are happy with everything and the service you have received. Again, we apologise for the issues with your order and are happy that you feel you were kept informed and supported with this.
Thanks again,
Zena @ KBS
Kent Shutters quality product in 6 weeks
The home visit allowed us to explore a range of styles and colours. Everything was fully explained.
Only 6 weeks wait for installation( other companies 12 weeks).
Delighted with fitting service, very tidy and hoovered each room.
Shutters are now fitted we are delighted.
A friendly and efficient service and great product.
4 April 2025
Reply from Kent Bespoke Shutters
Hello Jan,
We are delighted to hear that you are happy with your finished shutters and the experience throughout, including the fast installation on our UK made shutters!
Thank you for your review,
Zena @ KBS
Reply from Kent Bespoke Shutters
Hello John, we are so happy to hear your experience has been a positive one throughout. Thank you again for your custom and for taking a moment to leave this review.
Zena @ KBS
Reply from Kent Bespoke Shutters
Hello Rachel,
Thank you so much for your review. We really appreciate your time and it's great to hear another happy customer!
Thank you,
Zena @ KBS
10/10 First class in all respects. You will not be disappointed !
First class in all respects from our initial enquiry to the installation of really superb, quality shutters.
Our chosen shutters have totally transformed or windows & we couldn't be happier with them.
Great care was given during the installation & our property was respected.
We were made to feel valued as customers & cannot fault the excellent customer service shown to us from start to completion.
Wish more companies could be like Kent Bespoke Shutters !
12 March 2025
Fantastic customer service all round.
Fantastic customer service and installation by Luke. Shutters look fantastic. Couldn’t be happier. Communication since first ordering has been great, and kept inform of manufacturing and delivery dates on a regular basis. Highly Recommend this company. (First Class)
7 March 2025
Reply from Kent Bespoke Shutters
Hello Jonathan,
It's so good to hear that you are happy with your completed shutters and that your experience with us, from start to finish, has been positive.
Thank you for taking some time to leave us this feedback, we really appreciate it.
Zena @ KBS
Whole process was easy and efficent
Whole process was easy and efficent. Always friendly and polite. And i love my new shutters. Highly recommend
5 March 2025
Reply from Kent Bespoke Shutters
Hello Clare,
Thank you so much for leaving us a review. It's great to hear you are happy with your shutters and that you found the experience a positive one.
Thank you again,
Zena @ KBS
What a great experience, excellent service
What a great experience! From first contact they were really friendly and professional, never trying to sell or put any pressure on us. They measured up, gave good advice, provided a quote, which we took up, and installed all as planned. They kept us updated all the time and did what they promised in all respects.
Highly recommended
28 February 2025
Reply from Kent Bespoke Shutters
Hello Rob,
Firstly, thank you for taking some time to leave this review, we are very grateful. We are so happy to hear that your experience, start to finish, has been a positive one and that you would recommend us.
Thanks again,
Zena @ KBS
Great quality shutters
Great quality shutters, brilliant customer service and really efficient. Can’t recommend enough
14 February 2025
Reply from Kent Bespoke Shutters
Thank you so much for your feedback, we are so grateful for your time and that you are satisfied with your experience with Kent Bespoke Shutters.
Zena @ KBS
My second fabulous bi-fold shutter from…
My second fabulous bi-fold shutter from Kent Bespoke Shutters. Great install today, thank you Rob😊
24 January 2025
Reply from Kent Bespoke Shutters
Hello Nicola,
Thank you for choosing Kent Bespoke Shutters again. We are so pleased that you are happy with your second installation. Thank you for taking a moment to leave us this review.
Zena @ KBS
Excellent service all round
Excellent service all round. I would recommend KBS to all. This was our second installation which was as good as the first.
17 January 2025
Reply from Kent Bespoke Shutters
Hello Colin,
It's so great to hear you would recommend us and that you were happy with your installation from us. Thank you for taking a minute to leave us some feedback, it is really appreciated.
Thanks again,
Zena @ KBS
Excellent service.
Excellent service.
Super friendly staff who were so attentive.
Absolutely lovely quality shutters and the exact stylish look I wanted for our house.
Thank you so much.
3 January 2025
Reply from Kent Bespoke Shutters
Hello Sharon,
Thank you so much for taking some time to leave us this lovely review. We are so happy that you are satisfied with the service you have received and the finished result.
Thank you again,
Zena @ KBS
Great
Fab experience from beginning to end .From initial visit by Rob to installation by Luke have used Kent bespoke shutters before and would not hesitate to use again if needed.
16 December 2024
Reply from Kent Bespoke Shutters
Hello Kathy,
It's great to hear that the whole process has been a positive one for you. We are really grateful for your review and repeat custom.
Thank you,
Zena @ KBS
Excellent service , From the moment I contacted Zena at KBS…
From the moment I contacted Zena at KBS for a quotation , after I had seen my sister's lounge shutters ,to the day of installation I received nothing but 1st class service , I was so pleased with my kitchen window shutters I decided to have them in my lounge to as they lend such elegance to a room , and I am delighted with the finished product and effect .Rob was my contact /installer and talked me though my options with his professional opinion and helpful suggestion's. I would not hesitate in recommending KBS to anyone who is thinking of having shutters installed.
13 December 2024
Unprompted review
Reply from Kent Bespoke Shutters
Hello Jean, what lovely feedback, thank you so much. It is so good to hear that every stage of your experience with us has been a positive one and that you are so happy with your finished result. We really appreciate the time you've taken to leave us this review, it is really helpful.
Thank you again,
Zena @ KBS
Great Service from start to finish
Great Service from start to finish, big thanks to Luke who done the installation to an excellent standard.
13 December 2024
Reply from Kent Bespoke Shutters
Hello Billy,
Thank you for your review, it is really appreciated. We love to hear that you have had a positive experience with us, thank you again for choosing Kent Bespoke Shutters.
Zena @ KBS
Best Shutters
Thankyou so much Luke for my lovely shutters. Everyone loves them. My neighbour wanted to know where I purchased them. Thanks for taking my old blinds away and fixing my curtain rail.
9 December 2024
Reply from Kent Bespoke Shutters
Hello Barbara,
Thank you so much for taking the time to leave us some feedback, we really appreciate it. We loved hearing that you are happy with your shutters and that you have some admirers already!
Thanks again,
Zena @ KBS
Great service and product
Great service from Kent Bespoke Shutters. Two bay windows worth of shutters in our Victorian property were fitted well and look fabulous. Whole team were helpful and responsive -whole process took approximately 6 weeks.
21 November 2024
Unprompted review
Reply from Kent Bespoke Shutters
Hello Mel,
Thank you for sharing your feedback, it's great to hear that you are happy with your completed shutters and the service you have received from us.
Thanks again,
Zena @ KBS
Reply from Kent Bespoke Shutters
Hello Moya,
Thank you for your feedback!
Zena @ KBS
Competative pricing and great…
Competative pricing and great personable service from start to finish. Shutters are very well made and installation carried out to a high standard as well.
Overall very happy and would definitely recommend.
6 November 2024
Unprompted review
Reply from Kent Bespoke Shutters
Hello Stuart,
Thank you for leaving us a review. Your feedback is really helpful for us and it's always lovely to hear a happy customer.
Thank you again,
Zena @ KBS
Ive used the company in my previous…
Ive used the company in my previous house and they are very professional and the work is of a high standard
Very friendly reliable firm
Ive just booked them into my new house and service levels have not dropped. Well recommended to all
13 November 2024
Unprompted review
Reply from Kent Bespoke Shutters
Hello Gary,
It has been a pleasure to return to you and thank you again for choosing us. We really appreciate the time you have taken to leave us with this feedback and it's great to hear you have been happy with everything and that you would recommend us.
Thanks again,
Zena @KBS
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