Kent Bespoke Shutters Reviews 

281
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how helpful and informative the staff members are during initial consultations, taking the time to clearly explain all available options and showcase samples directly inside private homes. Consumers also point out that the shutters are crafted from exceptional materials, offering a high-end look that significantly improves the overall appearance of different rooms. People consistently mention that the installation process is carried out swiftly and cleanly, with fitters arriving precisely on time, maintaining a polite demeanor, and leaving no mess behind. Reviewers emphasize that communication remains transparent throughout the entire journey, making future recommendations and repeat business an easy choice.

What people talk about most

Service

Reviewers highlight positive aspects of service from the initial consultation through to final installation.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

User experience

Consumers find user experience to be seamless and straightforward from the initial visit through to the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professional and knowledgeable company to do business with, from start to finish. Explain what shutters will need to be made of for different types of room. Rob was very helpful in gui... See more

Company replied

Rated 5 out of 5 stars

Our initial visit was with Rob very helpful & informative re our choice of shutters. . We were kept informed of the process. We Had shutters fitted by Luke. Very pleased with them, they make such a di... See more

Company replied

Rated 5 out of 5 stars

From first contact, the company were very helpful and fast in their responses. Rob visited our home and went through the whole process and helped us choose the right shutters for our window. Th... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Everyone was friendly and professional. During the home visit/survey, all options were clearly demonstrated and explained. Everything was followed up by clear writte... See more

Company replied


Company details

  1. Blinds Shop

Written by the company

Kent's leading supplier and installer of premium quality hardwood window shutters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

281 reviews

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5.0

All reviews

(281)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are so pleased with our recent…

We are so pleased with our recent shutter installation. The whole experience from initial contact with Rob through to the fitting earlier this week was excellent. Thank you all so much. Nick and Sally Joll, Tenterden.

8 September 2025
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Sally it's so lovely to hear that your installation went well and that from survey visit to installation it has been a 5 star experience for you.

Thank you for your review,

Zena @ KBS

Rated 5 out of 5 stars

Wish we could award 10 stars!

Rob's attention to detail was extraordinary and he inspired total confidence from the first visit. We gather this was a relatively complicated shutter installation, with several different types of tracking/opening involved in different rooms, and Rob's knowledge and advice were invaluable.
The result is spectacular! The installation was completed in a day and exceeded even our high expectations. We're thrilled!
Also, Rob and his team are an absolute pleasure to have in your home. So glad we chose them.

27 August 2025
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Reply from Kent Bespoke Shutters

Hello Suzanne,

Wow what an amazing review - thank you so much! We really appreciate your time and custom and we are so pleased to hear your wonderful feedback about the experience you received from start to finish.

Thank you again,

Zena @ KBS

Rated 5 out of 5 stars

Excellent

From start to finish it's been great. Communication, informative and nstallation. Beautiful quality blinds. Will be ordering more in the near future.

27 August 2025
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Reply from Kent Bespoke Shutters

Hello Traicy, It's great to hear you are happy wit your finished shutters and the process leading up to this. Thank you for your review.

Zena @ KBS

Rated 5 out of 5 stars

Quality shutters

Quality shutters, competitively priced. From start to finish this firm were great. Local and British made, which was important for us. Luke the fitter didn’t stop working the whole time, job done brilliantly. Couldn’t be more pleased

20 August 2025
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Reply from Kent Bespoke Shutters

Hello,

Thank you so much for leaving some feedback. We are so pleased to hear that your experience has been a positive one, from start to finish, and that you are happy with your shutters.

Zena @ KBS

Rated 5 out of 5 stars

Shutter Quote and fitting

From my initial enquiry Rob returned my call and arranged to come and look at the job.
He was very detailed in his explanation with samples of shutters for my bay windows.
Expected delivery was 12 weeks and true to word they arrived and ha fitted them personally
An amazing product and we are very pleased with our shutters.

26 July 2025
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Hello,

It's great to hear that you are pleased with your shutters and that you felt informed and well advised during your home survey visit. We always do everything we can to meet estimated lead times and I am glad we were able to fulfil this for you.

Thank you for taking some time to leave this review.

Zena @ KBS

Rated 5 out of 5 stars

Would highly recommend you and will…

Would highly recommend you and will definitely be using you again in the future thank you for the installation of our front room shutters

8 August 2025
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Reply from Kent Bespoke Shutters

Thank you for your feedback, we look forward to speaking with you again in the future.

Zena @ KBS

Rated 5 out of 5 stars

Buy with confidence 1st class from start to finish

From initial survey to installation it's been a 1st class service. I'm delighted with the end result the quantity and finish on the shutters is top notch! They were fitted with care and expertise, the transformation and visual impact beyond my expectations

8 August 2025
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Reply from Kent Bespoke Shutters

Hello Karen,

It's amazing to hear your experience with us and that this has been such a positive one.

Thank you for your review!

Zena @ KBS

Rated 5 out of 5 stars

Excellent throughout process

Prompt out for survey. Final cost as stated at survey, very polite team, fitted beautifully and look brilliant, what a difference to the bedroom.

6 August 2025
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Reply from Kent Bespoke Shutters

Hello Dot,

Thank you so much for leaving us some feedback, it is really appreciated. We are pleased to hear that you are happy with everything.

Zena @ KBS

Rated 5 out of 5 stars

Very professional and friendly service

From our initial visit for a quotation, to the installation, dealing with this company has been a real pleasure. They are very professional, and the customer care is excellent. We were kept informed throughout, and are delighted with our new shutters. Would highly recommend.

25 July 2025
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Reply from Kent Bespoke Shutters

Hello Ivo,

Thank you so much for leaving such wonderful feedback. It is great to hear that you have received excellent customer service from start to finish.

Zena @ KBS

Rated 5 out of 5 stars

Cannot fault the experience at all

Cannot fault the experience at all, from initial enquiry to installation, the team have been flawless. For anyone considering using this team, do not hesitate. They're great and the product is incredible, worth every penny.

30 July 2025
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Reply from Kent Bespoke Shutters

Hello Steven, we are so happy to hear that you have had such a positive experience and that you would recommend us to others. We really appreciate your review.

Thank you,

Zena @ KBS

Rated 5 out of 5 stars

I highly recommend Kent Bespoke…

I highly recommend Kent Bespoke shutters, great service from start to finish and we are very happy with our new shutters.

18 July 2025
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Reply from Kent Bespoke Shutters

Carla, thank you so much for taking a moment to leave us some feedback. It's great to hear you are happy with your shutters and the service from us.

Zena @ KBS

Rated 5 out of 5 stars

Perfection all the way from start to finish. start to finish this company kept…

From start to finish this company kept me informed the service Sam gave was brilliant as I was a typical woman that couldn't make my mind up on the colour I wanted the shutters to be he was great and extremely patient with me a perfect gentleman and I'm soooo pleased with the finish the young man that fitted them must have been a perfectionist cleaned up no rubbish left and fit and workings are perfect and would recommend them highly.

11 July 2025
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Reply from Kent Bespoke Shutters

Hello Sharon,

Thank you so much for leaving such a lovely and detailed review. We really appreciate it and are so pleased to hear that you are happy with the service you have received from us.

Thanks again,
Zena @ KBS

Rated 5 out of 5 stars

From the initial telephone call.

From the initial telephone call.. Rob came and measured a few days later.. we chose the shutters made locally and as agreed 6 weeks later installed.
Luke arrived on time and fitted them.. they look stunning.. exactly as expected.. super finish and expertly fitted by Luke...Well done Kent Bespoke Shutters.

2 July 2025
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

We're glad to hear you had a positive experience with the company. Thank you for your custom and enjoy your shutters!

Rated 5 out of 5 stars

Even the first contact knew the…

Even the first contact knew the product. Very helpful and patient through whole process.

23 June 2025
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Reply from Kent Bespoke Shutters

Hello Yvonne,

Thank you so much for taking a moment to leave us with some feedback. It's great to hear that you had a good experience with us at Kent Bespoke Shutters from start to finish.

Thank you again,

Zena @ KBS

Rated 5 out of 5 stars

Excellent service all round …

From the consultation and measuring appt with Rob to the fitting of the shutters was a smooth and professional service. I was advised on what would look best with my window shape and shown photos of previous instalments which was helpful. The attention to detail during the fitting was exceptional. I am thrilled with the shutters and will be returning for more soon.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Great quality shutters

From measuring up to the fitting of our shutterblinds the service was top notch. Rob was very helpful with great advice on how we could have the shutters . The guy who fit the shutters did an amazing job. The quality of the shutters is excellent and they look beautiful. Thinking of getting the shutters for my bedroom too. I would definitely recommend kent bespoke they all did an amazing job.

2 May 2025
Rated 5 out of 5 stars

Great service

Great service
Staff are great and responds to all messages quickly
Great product second house we have their shutters fitted in

23 April 2025
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Reply from Kent Bespoke Shutters

Hello Lisa,

Thank you again for your repeat custom and thank you for taking a moment to leave us some feedback!

Zena @ KBS

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