Kennelstore Reviews 

1,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and professional staff who ensure smooth interactions and clear communication. Consumers are consistently impressed with the high quality and sturdy construction of the products, often noting how well they meet expectations. Many also commend the efficient ordering process and the remarkably fast delivery, with items frequently arriving sooner than anticipated. However, some customers also noted occasional issues with delivery, including delays beyond promised dates and less-than-ideal communication regarding these changes. A few other people mentioned product-related concerns, such as missing components or specific design flaws like sharp edges or leaking roofs.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt delivery... See more

Product

Clients share positive opinions on product, frequently highlighting its good quality, strength, and smart... See more

Quality

Customers had positive experiences with quality, frequently highlighting the products as well-made, sturdy,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency... See more

Order

People report positive experiences with order, highlighting the ease and efficiency of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service - despite the terrible weather conditions snow ice you name it the pens came exactly on time and the customer service was second to none. Really happy

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience all around

Fantastic experience all around !
We have just had the Ettiley kennel delivered for our 4 legged friend and I cannot fault the product or customer service.
Ordering process was smooth, the lady on the phone spoke us through our options and helped us decide on the best kennel for us.
The turn around for the kennel was super quick, we were told the delivery date a week prior and the expected time the day before.
The lads who installed the kennel were also brilliant.

Super happy, would definitely recommend:)

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Top notch for top dogs!

Great communication throughout the buying process, with excellent quick responses to my queries. Delivery scheduled and timed to perfection despite the weather. The construction team were courteous, fast and thorough, and the kennel is excellent quality workmanship. Five stars from four very happy labradors!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Great service, really helpful especially with making the dog door larger! Quick installation and good price for the size and standard of the kennel.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Outstanding service at every stage, excellent quality product.
Friendly, knowledgeable and helpful team supported through custom design and production, with installation right on schedule by professional and very hardworking crew. Would recommend to anyone!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

I couldn't have asked for more. The item I ordered wasn't available, so I was promptly provided with an excellent alternative. Delivery was very quick and friendly help for the construction was only a phone call away. Thanks for bearing with my "upside down" problem! Very happy to recommend Kennelstore.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Just had a new kennel delivered and…

Just had a new kennel delivered and fitted this morning. Very happy with it and the quality.

The gentleman’s who came today was amazing and professional knew every single detail of the layout and was very friendly.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic dog kennel and run

Re-submitting this review - for some unknown reason my original and true review was removed for breaching Trustpilot guidelines, no clue why!

Kennelstore are fantastic - from placing the order to delivery and installation, the experience was stress free and pleasant.
The team at Kennelstore kept me updated regularly on my order status and delivery arrangements.
The delivery & installation team worked quickly and efficiently with the end result being an impressive, high quality kennel which was as advertised.
Overall, a very impressive service and product.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

What a really efficient company

What a really efficient company. My kennel arrived ahead of time. After I decided to not go ahead with the roof they immediately refunded me that part of the price.

The kennel is up and its fabulous. Really good :)

22 November 2024
Unprompted review

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