Kennelstore Reviews 

1,142
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and professional staff who ensure smooth interactions and clear communication. Consumers are consistently impressed with the high quality and sturdy construction of the products, often noting how well they meet expectations. Many also commend the efficient ordering process and the remarkably fast delivery, with items frequently arriving sooner than anticipated. However, some customers also noted occasional issues with delivery, including delays beyond promised dates and less-than-ideal communication regarding these changes. A few other people mentioned product-related concerns, such as missing components or specific design flaws like sharp edges or leaking roofs.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt delivery... See more

Product

Clients share positive opinions on product, frequently highlighting its good quality, strength, and smart... See more

Quality

Customers had positive experiences with quality, frequently highlighting the products as well-made, sturdy,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency... See more

Order

People report positive experiences with order, highlighting the ease and efficiency of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,142)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service

Top class service, ordered and delivered. No waiting of chasing. Use these people and not
EasyRun Animal housing Stafford they are useless

29 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

As described online with very fast delivery. Very strong sturdy panels, would certainly recommend!

21 June 2020
Unprompted review
Rated 5 out of 5 stars

Purchased the 3 sided dog pen.

Purchased the 3 sided dog pen & absolutely delighted with the product. Strong & sturdy but also not heavy looking. Had it installed in my large garage for when I need to leave my 18 week old Staffy puppy for periods of time & she loves it. Can then have peace of mind that she won’t be destroying the home! Brilliant company to deal with & CAN’T PRAISE MIKE ENOUGH FOR ALL HIS HELP & PATIENCE whilst I finally chose the perfect product for my needs.Would also recommend the Wag elevated dog bed which I also purchased to keep my dog off the cold floor in the coming Winter months. This was harder to put together than the pen itself, but well worth it. WELL DONE KENNELSTORE - BRILLIANT SERVICE & PRODUCT.

2 June 2020
Unprompted review
Rated 5 out of 5 stars

Kennel

First rate, arrived when they said they would and the kennel was up and fitted in about 45 minutes.

1 June 2020
Unprompted review
Rated 5 out of 5 stars

I phoned and spoke to a member of staff…

I phoned and spoke to a member of staff regarding an odd sized panel requirement. After being reassured I said I would discuss with my husband. I ordered the next day online and a few days later it all arrived safely.
This is the second purchase and I’m very pleased with the product and service.

1 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service well made.

Ordered 18th May delivered 21st May. Excellent under the current circumstances. Exactly what we needed for our garage/kennel conversion. Recommend highly.

21 May 2020
Unprompted review

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