keepyourhomeip Reviews 288

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its seamless functionality, ease of use, and reliability, often highlighting how it simplifies remote work and international travel. The customer service and support team are frequently commended for their patience, helpfulness, and quick, professional responses, making the overall experience exceptional. However, some customers expressed dissatisfaction with changes to support policies, particularly regarding older devices and the transition to paid support. A few people also reported issues with device setup or connectivity, and some felt that the service was unreliable or that they did not receive adequate assistance.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting easy setup, reliable connections, and... See more

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness and reliability.... See more

Service

Customers had positive experiences with service. Many reviewers praise the service as superb, reliable, fast,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a superb product and service. Over many years I have tried a variety of solutions mostly VPN and smart DNS services all with varying degrees of success. This just works seamlessly pret... See more

Company replied

Rated 5 out of 5 stars

I wanted to share some positive feedback regarding my recent experience with Miha at keepyourhomeip.com. He was incredibly patient and took the time to truly understand my issue rather than just givin... See more

Company replied

Rated 5 out of 5 stars

I would like to hug and thank everyone who made this setup possible. It allows me to care for my mom in France-something that wouldn't have been possible otherwise due to regional restrictions by my e... See more

Company replied

Rated 5 out of 5 stars

Mark was incredibly helpful on our call. There were some issues with my laptop and so needing to use my phone meant we had to be cut off, then had to rejoin a few times. He was very patient and profes... See more

Company replied


Company details

  1. VPN Service
  2. Cloud Computing Service
  3. Computer Networking Center

Written by the company

KeepYourHomeIP offers private VPN infrastructure and Internet security that are easily accessible to everyone. KeepYourHomeIP protects you from online threats, geolocation restrictions, and surveillance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The setup was easy

The setup process was made easy by the support person. I plan to buy two additional KYHIP clients.

18 April 2024
keepyourhomeip logo

Reply from keepyourhomeip

Thank you for your feedback.
We're glad to hear that the support person made the setup process easy for you.
We're here to help and we're happy to hear that you plan to purchase two additional KYHIP clients.

Thank you for choosing KYHIP VPN and we look forward to serving you further.

~ Maria

Rated 5 out of 5 stars

Outstanding

Seamless solution.

4 April 2024
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Reply from keepyourhomeip

Thank you so much for your review.
We are delighted to hear that you had such a positive experience with KYHIP, which is exactly what we aim for.
We are grateful that you chose KYHIP for your VPN needs. Our team is dedicated to providing you with the best possible service, and we're always here to help if you have any questions or concerns.

~ Maria

Rated 5 out of 5 stars

Extremely satisfied with results

They fixed all my issues and could not be any more happy with the results and the time they took to fix it.

17 April 2024
Unprompted review
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Reply from keepyourhomeip

Dear Stan,

Thank you for taking the time to review our services.

We at KYHIP are glad to hear that our team was able to resolve all your issues and that you are happy with the results. Our goal is to provide excellent customer support and we're always thrilled to hear that we've met or exceeded our customers' expectations.

Thank you for entrusting us with your VPN needs. Your satisfaction is our success.

~ Maria

Rated 4 out of 5 stars

I don't know

All is well I don't know about this app I used first time

17 April 2024
Unprompted review
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Reply from keepyourhomeip

Dear Hani,

Thank you for your review.

We are glad to hear that you are satisfied with KYHIP products and services.

Thank you for choosing KYHIP for your VPN needs.

~ Maria

Rated 2 out of 5 stars

Stopped working after they started “subscription help sessions”

I’ve had my travel router from KHYIP for almost a year. Customer service was great with setup and configuration. The travel router worked great for about 5 months. Nothing changed with my wifi at home or at my vacation home, it just stopped working around the time when KYHIP implemented a subscription-based support model where you have to pay for additional help sessions. Coincidence or not, the amount of money I paid for these routers is not worth it.

9 April 2024
Unprompted review
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Reply from keepyourhomeip

Dear,

Thank you for sharing your feedback. Your input is crucial to us, and we carefully consider every comment to continuously improve our services.

We are delighted to hear that our VPN product is meeting your needs effectively and that you have been satisfied with our customer service. However, we understand that you have reservations about our subscription model introduced in January. This change was made as part of our commitment to expanding our support services to accommodate the growing demands of our expanding clientele. The subscription plan offers unlimited access to comprehensive email assistance and exclusive one-on-one consultations with our skilled KYHIP experts, ensuring top-tier service and customized solutions for our valued customers.

Your feedback is valued, and if you ever need assistance, please don't hesitate to reach out to our customer service team for support and resolution of any issues.

~ Alex

Rated 5 out of 5 stars

Awesome service

Awesome service. Very good product. It’s a life changer for me.

3 March 2024
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Reply from keepyourhomeip

We are grateful for your kind words and are pleased to hear that you are satisfied with both our product and our service.

We are dedicated to continuously enhancing our product and delivering exceptional value to our customers.

Thank you for choosing KYHIP VPN!

~ The KYHIP Team

Rated 5 out of 5 stars

Very informative team that was able to…

Very informative team that was able to answer all of my questions prior to purchase. Very informative communication and speedy delivery. We had some speed bumps with set up; however the technician stayed patient and was resourceful until we had a successful connection. The router worked smoothly my entire two week trip in Colombia and I am excited for future travels!

18 February 2024
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Reply from keepyourhomeip

Dear Joslyn,

We truly appreciate your feedback and are delighted to hear that you had a productive interaction with our support staff.
Your kind words are a testament to our commitment to providing exceptional service to all our customers. Our primary objective is to ensure that our customers are fully satisfied with their experience, and we are always looking for ways to enhance our service.

We are thankful for your support and look forward to continuing to serve you in the future.

Kindest regards,

~ KYHIP Team

Rated 5 out of 5 stars

The support is first class and always…

The support is first class and always quick to respond. The team want to help work with you and understand everything and then provide carefully thorough responses.

29 February 2024
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Reply from keepyourhomeip

Dear,

We are grateful for your feedback and are pleased to hear that you had a positive experience with KYHIP VPN customer service team. Your kind words mean a lot to us, and we are committed to providing high-quality service to all our customers. Our main priority is to ensure that our customers are completely satisfied with their experience, and we are always looking for ways to improve.

Thank you for choosing us, and we look forward to serving you again in the future.

Best,

~ KYHIP Team

Rated 5 out of 5 stars

This company has the best customer…

This company has the best customer service I’ve ever experienced, they reply within minutes, Always with the best attitude:
They are very knowledgeable and they always know how to solve any problem.

27 February 2024
Unprompted review
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Reply from keepyourhomeip

Dear Natalia,

Thank you for taking the time to provide feedback. We appreciate your kind words and are thrilled to hear that you have had a positive experience with our customer service team. Our primary goal is to excel in providing top-tier service, and the satisfaction of our customers is of utmost importance to us.

Thank you for choosing KYHIP VPN!

Best regards,

~ KYHIP Team

Rated 5 out of 5 stars

Highly Recommend 5 Star

Highly Recommend 5 Star
Incredible Service all round, not just the product itself but the support also. Wifi & Routers depending on location and ISP can be infinitely complicated, and the level of knowledge the guys at KYHIP have is incredible, there is always another option to try and always a way to work through it.

I had some complications with regard to a rural ISP specifically and the wifi router i was connecting to, and not only could they resolve that, but also provided me with a list of viable alternatives to guarantee success.

The fact that you have to scroll down a long way to find a bad review, says a lot, these guys provide a great service and are relentless in getting you connected irrespective of the problem or its complexity.

Thank you KYHIP, and i recommend this service to anyone thinking of signing up.

The vast majority of the time it works perfectly, and when it doesnt, its seems to rarely if ever be the fault of the company, and more so a problem with ISP or the particular router your connecting to.

I doubt may troubleshooting issues could be as bad or complex as mine was, so the fact they could get me up and running successfully is testament to their skill and knowledge.

Thank you again, and by the way im on the cheapest option, which is working flawlessly. I am in the most rural of locations and the service is still as good as it would be in a major city or anywhere else in terms of speed and reliability.

Highly recommend

6 February 2024
Unprompted review

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