They charged me for a stair runner hand truck, at the time of pick up they didn’t had the equipment and did not remove the price from the bill. I got a truck with back lift but the hand controlle... See more
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Excellent understanding of customer needs. They came to the rescue with immediate rsponse and action which is very rare in this industry
I rent a van here and it was an awsome experience! they gave me a card that I returned the van after 5pm and put it in their parking. The van was an electric brand new one and totally cost me 115 f... See more
The overall experience from renting the car to refund of deposit was very smooth. The service executives at Nieuwegein are very supportive and professionals. This was the second time I rented out a... See more
Company details
Written by the company
KAV Autoverhuur heeft een team van enthousiaste medewerkers die dagelijks werken voor tevreden klanten en berijders. Met een netwerk van 14 vestigingen zijn wij een landelijke speler. Wij bieden zorgeloze mobiliteit en werken met de volgende kernwaarden; toegankelijk, expertise en vertrouwen. Sinds 1971, al meer dan 50 jaar kennis van zaken. De kracht van KAV is om snel en flexibel in te spelen op de vraag. Een ‘op maat ‘ oplossing waarbij binnen korte tijd een grote of specialistische opdracht aangenomen kan worden. Onder onze slogan ‘Kan Alles Vervoeren’ bieden wij zorgeloze mobiliteit in elk segment. Van personenbusjes, bestel-, bak- en vrachtwagens. Maar ook voor personenauto's is KAV Autoverhuur het vertrouwde adres voor zowel bedrijven als particulieren. Voor daghuur, week, weekend. Maar ook voor een maand of langer hebben wij shortlease producten. Recent heeft KAV ook elektrische en hybride voertuigen toegevoegd aan haar vloot. KAV Kan echt Alles Vervoeren!
Contact info
Ringwade 6, 3439 LM, Nieuwegein, Utrecht, Netherlands
- 030-244 1144
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Excellent understanding of customers needs
Excellent understanding of customer needs.
They came to the rescue with immediate rsponse and action which is very rare in this industry
Charged for equipment they didn’t had
They charged me for a stair runner hand truck, at the time of pick up they didn’t had the equipment and did not remove the price from the bill.
I got a truck with back lift but the hand controller wasn’t working, we had to go out of the platform to operate it.
Way more expensive than other companies, but the were the only one with availability of the truck I needed… I guess now I know why 🥲
Bad experience.
Overall the rental was a good experience. The only issue is that the Kav team is not responsive by email after the rental is over. This takes it from 5 starts to 1 star.
Shame.
Very good and friendly service!
Good Experience overall !
The overall experience from renting the car to refund of deposit was very smooth. The service executives at Nieuwegein are very supportive and professionals.
This was the second time I rented out a car from KAV Auto and same experience.
Thanks team !
Top service.
I rent a van here and it was an awsome…
I rent a van here and it was an awsome experience! they gave me a card that I returned the van after 5pm and put it in their parking.
The van was an electric brand new one and totally cost me 115 for one day with all extra insurance and milage.
Recommended!
They take a long time to return the…
They take a long time to return the deposit money.... My deposit money has not arrived until today.
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