Fonum verkkokauppa Reviews 

Very very bad service in Espoo iso omena Fonum . My wiifi cable was broken and they ordered it . After 12 days I get msg that your order has come you can bring your phone and call before coming . I called few times and they told me to come on Saturday when the shop open . So I went after 12 days my order arrived . When I reached they told me they have ordered wrong cable. I asked how could that be!! Then they guys said he can try to check if he can fix it anyway he will charge 39€ . I said ok , but if you are the able to fix then ? He said he won’t charge . . I was told to leave my phone and call them back after 2 hours . Phone was not fixed !! They said now they will order new cabel. I said you wasted my time . The guy who was working he was very rude and not ready to listen . I said you should compensate me . He said I can’t do anything 😡 he didn’t gave me manager phone number he refused . They didn’t even admit that they made a mistake . They treated me bad :( I am hoping workers in that shop take their job serious and treat their customers with respect.

The iphone is clean and working fine except for the battery life:(
Everything else (service...) Is super fine 👌🏼

Really bad customer service in Kaleva Tampere, no flexibility at all. They promise things quick and then it takes weeks and they dont want at all to compensate what has gone wrong. The superiors hide somewhere not wanting to talk or solve problems. Last time ever that I will use this place.

Well done: I found a phone that fit my needs online, bought it and had it in my hands two hours later with a screen protector pre-fitted as I requested. No hassle, no complications.

Helpful and knowledgeable customer service.

Very expensive but extremely poor quality parts. iPhone X display (349€) broke without any hit or drop after couple of weeks with cover and securityglass on from the beginning. So disappointed and waste of money

Delivery on time, easy ordering processo and fairer payment method.

After complaining about the lack of service on-line, Fonum reached out and corrected the erroneous response in shop. Battery problems is something they do help and service even if phone is bought through website. My phone is now fixed and it took only 10 mins.

Thank you Fonum Sello for correcting the situation.

T. David

Hello,

Bought a used iphone 7 for my daughter and after she had used it a couple of hours it was clear that the battery was bad. It is interesting that the battery capacity indicator shows 98% while ios tells that the battery cannot perform maximum and should be replaced.

I realize I bought a used phone, however if it is labeled top quality you assume it works nicely, you still charge considerably for an old phone.

Even if you sold me a broken phone I had high hopes getting it fixed at your service station in Sello, to not ruin my daughters holidays. Of course having a close by shop was one reason for using Fonum.

The error was clera and a battery replacement would have fixed this quickly.

But no, the clerk in shop said that phones ordered from internet have to be sent back! Of course you dont want to have an easy service for customers, this is the only reason I can see.

To not disappoint my daughter I went and bought a new iphone from a proper retail shop to avoid any sending around and lack of responsibility.

I have always recommended Fonum for their service, however this is over and I will take business elsewhere.

Thank you for ruining my holidays!

T. David