Fonum verkkokauppa Reviews 

Don’t use this company to sell your used phone! Mine was initially estimated on-site to be in good condition and had no visible signs of wear. Then after their “factory check” they claimed there was some visible sign of use on the screen if put in certain light conditions, but which was not visible normally and in no way affected function. So they dropped the price offered by 60% and said the phone was nonfunctional😂

Fonum had a Black Friday offer for a screen protector (nano protector). I went to the store in Iso Omena. I asked if the service has a guarantee. The salesperson told me it had a 7 day guarantee, but that they would exchange it if it was inadequate in a "reasonable time frame". Happy, I purchased the service.
My last nano screen lasted about a year and a half. Just over a month later, the screen is coming off!!! I have a phone/card wallett where I keep my phone neatly, so this is certainly due to faulty application from Fonum. I visited the store, and was told they can change the screen for 20€!!! I told them I was assured a reapplication should the screen be faulty due to bad application. They told me to call the next day, when the shop manager was present.
I did, and he also repeated I must pay 20€ (for work badly done), suggesting this was a kind offer from their part.
I shall never do business here in the future, nor will I recommend Fonum to anyone.
Wishing the reader a beautiful day.

Can't speak any other language than Finnish (not swedish nor english..) and the staff says different things depending on who you talk to. Fennia is the best insurance company but I am so sad that they collaborate with Fonum for insurance issues..I wished they changed that to some other company because Fonum really is scammy. Long story short this is our second time fixing my phone through insurance and having to deal with Fonum. The first time I dropped my phone and the front screen got shattered. I did not notice that the backglass had the tiniest crack aswell. However, I claimed my home insurance and had to take my phone to Fonum. Now again, since I did not see that tiny crack in the backglass I did not mention it in my report to Fennia. I got my phone back by Fonum and the front screen was fixed, upon picking it up the worker there said that the backscreen also had a crack but that it was not WORTH FIXING. I trusted what they said and did not mind the small crack I was just glad to have my screen fixed. Now this second time I got screen issues and wanted to do the same process again. Like previously, I did not mention the backscreen because that is not the issue I have and they already told me "it is not worth fixing" last time.. so the issue is that the screen wont turn on and that is what I mention in my report. NOW TO THE PROBLEM, I go there as instructed by Fennia but the guy working there says they cannot only fix the front screen without fixing the backscreen aswell. They have to fix the whole phone he said, that is their policy he said. Funny, because where was this policy the first time I brought my phone? NOW they tried charging me my 100€ deductible TWICE because I had not mentioned my backscreen being cracked in my initial report. So they want 200€ to fix my phone instead of the 100€ I should pay as deductible. This is not Fennias fault, it is all due to Fonum. They scammed us the first time by not fixing my whole phone even though that is their policy. So now I am standing in their store (iso omena) arguing with 4 people about them doing me wrong in the first place causing all this hassle. They are trying to make me show proof of the backscreen being broken before and blame me for not mentioning the backglass being broken. I tried explaining over and over again but they don't care and kept saying it is word against word. They said what I had been through before with them not fixing the whole phone is very unlikely. Ummmm okay but it did happen? I asked if they could trace back the staff that was working that day or see who was handling my case that first time but no nothing.. They kept saying my phone can be fixed but needs a new screen, however I have worked with phones a bit previously and I knew the phone cannot be fixed and I was 99% sure it was motherboard issue. They did not listen to me, all they wanted was for me to agree to the 200€ deductible. I got so angry I went to tector next to Fonum and they confirmed that it was motherboard issues. I went back to Fonum again and told them and they still did not agree and said there is no way they could confirm that without opening the phone. At this point Fonum is just making stuff up being very very hard to work with. I have never been treated like this before by a store and feel like I have to fight for my own rights and the truth. I told them to open the phone and they did finally agree to see that what I and Tector said was true. NOW TO THE FUNNY PART, since the phone cannot be fixed I can skip all this hassle and the only option left will be money compensation. This obviously means this is one claim and should only be the one 100€ deductible. I asked to confirm, so then it is just 100€ for me, right? The one handling my case said no, it is still 200€. Luckily for me, another worker overheard him because all the staff there could tell I was getting really frustrated. He stepped in saying actually no, it is only 100€. He corrected the other worker that was telling me incorrect information. I was about to loose my mind until all of this got done and solved. I really do not recommend them they are very unprofessional and put it on the customer to prove that they have been lied to by their own staff.. they apparently do not know who works on what case so if you ever have to deal with them ask for that persons name and write the date and everything! You might have to prove yourself in the future for the next trick and scam they try to pull on you.

Purchased monitor. fast shipping,easy set up, and the prices was fair.

Don't go there, their commercial practices are akin to theft. I bought a phone whose battery ran out in less than a morning. I went back to them to get my money back. Which they don't, and their only solution is to exchange it for the model above and pay 100!!!! I had exactly the same problem with this more expensive model. These are refurbished phones, which must be made from low-quality materials. Don't buy there

Bought a used iPhone 11. The battery lasts for less than 10 hours, without using the phone (just having it switched on).

Everything went super well!
Prompt delivery and excellent service! I bought an iPhone as a gift and receiver has been very happy about the present 🎁

The battery is not good from 96% now it is 93% within 1 month

Easy pick up and help from the staff at the Skanssi lol location. The used phone we purchased was rated as 'Hyvä' Yet it looks and works like a brand new phone. Will definitely use the service in the future.

Prompt delivery, good packaging, and excellent mobile phone. It works perfectly and the payment period is convenient

Good if you visit Finland. There's everything this kind of small country needs.

Sold my used iPhone 7. The offer was good, clearly better than offerd from competitors. The phone was in a good condition but the actual compensation was lowered from the original offer. Since I didn’t have the phone it was impossible for me to verify. In the end it is matter of judgement as used phones have small scratches anyway. The lower price was on the same level than competitor offerd. Canceling the deal at no cost was provided as an option so I regard it a fair deal.

phone condition is good and delivery on time but after sale service is not setisfied me. I return product and its been nearly15 days still I have not got payment back. moreover, Shopkeeper gave me wrong IBAN and my friend send me 100 euros. still now no update about these money. although I infomeed them by email,call and visiting shop. worest experience still now.

Recently bought a used iphone in good condition. Very well serviced and at a very good price too. Really recommended.

Great and fast service. the phone bought is great and the user has been satisfied with the quality of the phone.

Unfortunately I broke the back glass of my iPhone. Completely my own fault and luckily the insurance will cover a part.

I brought my phone to fonum, I live in Levi and needed to go to Rovaniemi. The first time I went there they told me they can not help me because my insurance company isn’t available in the weekend. So they asked me to return another time.

The second time I went to Rovaniemi and they said they could repair my phone and the insurance company agreed to cover a part. But they needed to order a part so I needed to come back another day.

So now it’s the third time I went to Rovaniemi and yes finally they agreed to repair it. However they told me it’s possible the front screen will break of my iPhone and they would only have an imitation for that if that’s happening because apple didn’t give the rights free to that yet.

So they repaired the phone it took from the morning to the afternoon, and all fine they didn’t need to replace the front screen. So I’m happy of course, paid my own risk and perfect!

However just a while later I discovered that my back glass spontaneously cracked in the middle.. it didn’t drop or anything and it was in a protective case. And shockingly I discovered that they didn’t use an apple part..? The phone cracked from the middle clearly not because of dropping the phone or whatsoever.

So I contact the customer service of course and you get the normal story, we can’t help you. You should contact the shop in Rovaniemi, so I contact the shop. No you need to contact the customer service… feels like the same all over again, the same amount of effort to even get my phone repaired..

However I contacted them both again but they just say it’s my own fault and they didn’t talk anything about the part being an imitation or anything. I can contact the Finnish customer agency if I would like.

Short story, really difficult to get your phone repaired and they use imitation parts what clearly is from bad quality. It
Could have been maybe a part with a production error but the way fonum is handling this case I’m sure it happens more often..

Part 2 after contact with fonum :

After going back and forward Fonum give me the option to check my phone for warranty, I could send the phone to Helsinki and be without a phone for 1-2 weeks or I could go to Rovaniemi(again).

Even though fonum already always told they don’t put this through their warranty I still went and let them check the phone.

They asked me to come back later and they will call me when they did check the phone. They called me later and said it isn’t through their warranty because there wasn’t a loos screw.

I was surprised by the fact that they checked the phone without damaging the back glass any further. To my surprise I got to know that they didn’t just changed the back glass, but they changed the complete back frame of the phone.

Fonum doesn’t have the equipment(laser) to change the back glass in the proper way, in stead of that they choose to change the complete back frame what will include a pre installed back glass and new covers for the lenses etc.

I wasn’t informed that fonum would use an imitation part, and certainly not informed that they don’t have the proper equipment and will just devalue my brand new phone by just installing all kind of third party equipment.

I’m still surprised by the lack of customer service, the phone did just break in the pocket without falling and even the store in Rovaniemi could agree to the fact that this is no falling damage.

However fonum doesn’t budge and isn’t covering this in anyway, I’m surprised by the lack of information. I feel cheated by the fact they didn’t use original apple parts and they even changed my complete back frame by imitation parts without informing.

I have bought 2 phones from Fonum and both have been excellent.
Service is fast and reliable 👍👍